Ameerpet Hyderabad Telangana Desktop support technician Jobs – 105 Open Jobs Today

TE-1468 Technical Support (Application)
Softobiz Technologies —Hyderabad, Telangana
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ADCI HYD 13 SEZ - H84 —Hyderabad, Telangana
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Kore.ai, Inc. —Hyderabad, Telangana
- Full-time
- Computer Science
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Technical Support Associate
ESN Technologies —Hyderabad, Telangana
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Power Bridge Systems —Miyapur, Hyderabad, Telangana
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Kumaran Systems —Hyderabad, Telangana
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Kyndryl —Hyderabad, Telangana
- Full-time
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Ghostpunch Games —Hyderabad, Telangana
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IT Support Assoc II (ONS), IT Services Variable
ADCI HYD 20 SEZ - H94 —Hyderabad, Telangana
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System Administrator
VisaPro —Hyderabad, Telangana
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D365 TECHNICAL SUPPORT ADM
ITC WORLDWIDE —Hyderabad, Telangana
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Help Desk Executive - IT - HYD (15 Jun 26)
Eclat Health Solutions —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Helpdesk Executive / Customer Support Executive
IRISH EXPERT LLP —Hyderabad, Telangana
- Full-time
- Customer service
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- Computer skills
- Paid time off
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Agent, Technical Support
Blackbaud —Hyderabad, Telangana
- Full-time
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Technical Support Analyst-Billing System
ORBCOMM —Hyderabad, Telangana
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Project Manager - IT Projects & support
Sahakar Solutions —Hyderabad, Telangana
- Email
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Senior End-User Support Engineer - Global IT & Security
BLAIZE —Hyderabad, Telangana
- Microsoft Outlook
- Computer Science
- Software troubleshooting

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TE-1468 Technical Support (Application)

Softobiz Technologies -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Software troubleshooting
English
Technical support
Bachelor's degree
Zendesk
APIs
Application support
Communication skills

Full job description

ABOUT THE ROLE

Our healthcare platform handles member intake, provider consultations, prescription routing, pharmacy fulfilment, and shipment tracking in a single integrated system. When something does not work as expected, a member's treatment is delayed. The Technical Support (Application) agent is the first technical triage layer that stands between a confusing error and a clear, documented escalation.

This is a runbook-driven role. You follow established diagnostic procedures to classify what kind of platform issue a member has encountered, document your findings clearly, and escalate to the Senior Technical Support agent with everything they need to investigate further. You do not fix code. You identify, classify, and hand off — accurately and quickly.

WHAT YOU'LL BE DOING

First-Level Technical Triage

Pick up support tickets flagged as technical issues by the CS team within SLA targets.
Check member status in the admin portal — sync state, order status, treatment plan, payment history, and consultation log.
Identify which stage of the member journey the issue is occurring: intake, payment, provider review, prescription transmission, pharmacy fulfilment, or shipment tracking.
Classify payment errors: member-side card decline (guide member to update card — no Engineering escalation needed) vs. payment authentication failure (escalate to Senior Tech immediately — known platform gap).
Check order state and confirm whether the current state matches the expected state at that point in the fulfilment journey.
Look up shipment tracking using the carrier tracking reference from the order tracking view — confirm whether a delay is carrier-side or a platform integration issue.

Escalation to Senior Technical Support

Attempt a single manual sync retry on lower-priority sync failures before escalating.
When escalating, always include: member ID, support ticket reference, issue category, error message or sync state, relevant order or prescription ID, steps already tried, and your assessment of member impact.
Escalate high-priority issues (member charged but no order created, all pharmacy transmissions failing, core authentication failure) to Senior Tech immediately — do not attempt troubleshooting first.
Acknowledge high-priority alerts in the team channel promptly to signal you are investigating

Documentation & Member Communication

Document all diagnostic steps taken in the ticketing system before escalating or closing.
Keep member communication clear and factual — do not overpromise on resolution timelines you cannot control (pharmacy dispatch, provider review SLA, Engineering fix timelines).
Flag recurring issue patterns to the Senior Technical Support agent for potential SOP updates.
Complete shift handoff notes before logging off — document all open tickets and any pending actions.

Platform Learning

Build working knowledge of the admin portal — member search, treatment plan view, order detail, integration call logs, and payment history.
Understand the escalation channel structure: team channel for general issues, vendor-specific channels for partner escalations, and the Engineering channel for platform bugs.
Stay current on known platform limitations and interim workarounds communicated by the Senior Technical Support team.

COMMON ISSUES YOU WILL TRIAGE

Member cannot log in or is being routed to the wrong portal
Order stuck in a pending or error state for longer than expected
Payment failed at checkout — determining if it is a card decline or an authentication failure
Intake form step not loading or failing on submission
Prescription approved by provider but not received at the pharmacy
Shipment tracking not updating in the platform or tracking integration
Member frustrated by provider follow-up requests (additional information, photo requirements)
Refund or account credit not reflecting correctly in the member account

SKILLS YOU SHOULD HAVE

1–3 years in technical support, application support, or a SaaS helpdesk environment.
Able to read basic API error responses and data payloads — you do not write code but you need to understand what an error field or status code means.
Experience with a support ticketing platform (Zendesk, Freshdesk, or similar).
Clear, professional written communication in English.
Able to follow step-by-step runbooks precisely and escalate correctly when steps are exhausted.
Attention to detail — PHI handling errors in a healthcare platform have regulatory consequences.
Availability for rotating 12-hour shifts.

Apply Now

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