Geeta Colony Delhi Delhi Customer support coordinator Jobs – 159 Open Jobs Today

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Operations Coordinator – Solar panels & Hot Water Systems

Ohm Energy Pty Ltd
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹15,000 - ₹40,000 a month
2 hours ago

Benefits

Work from home

Qualifications

Sales support
Pricing
Microsoft Excel
Construction plumbing
Customer service
Accounting software
Logistics
English
Plumbing
Outbound voice
Telemarketing
Desktop administration
Communication skills
Time management

Full job description

Location: Noida, Uttar Pradesh
Work Model: Hybrid – work from home with office attendance at Eco Tower, Noida, whenever required
Job Type: Full-time
Industry: Solar Energy, Hot Water Systems, Aircons
Salary: Based on experience, with additional sales incentives where applicable

About the Role

We are looking for a responsible, organised and proactive Operations Coordinator to manage the day-to-day operations of our Solar Energy, Hot Water Systems, Aircons businesses in Australia.

The employee will be based in Noida and will coordinate remotely with Australian customers, plumbers, electricians, installers, suppliers and internal team members.

The primary responsibility will be to ensure that every installation is properly planned, materials are delivered on time, customers and installers are kept informed, and each job progresses smoothly from booking through to completion.

When operational workload permits, the employee may also assist with customer follow-ups and sales activities.

This is a hybrid position. The employee may work from home but must be available to attend our Eco Tower, Noida office whenever required for meetings, training, coordination or other business needs.

Key Responsibilities

Installation Coordination

Coordinate Solar Energy, Hot Water Systems, Aircons installations from booking to completion
Communicate with customers to confirm installation dates, site access and job requirements
Coordinate with plumbers, electricians, solar installers and other contractors
Confirm installer availability and schedule jobs accordingly
Ensure customers and installers receive all required information before installation
Follow up with installers before, during and after each job
Reschedule installations when required and keep all parties informed
Track installation progress and ensure jobs are completed on time

Material and Delivery Coordination

Organise solar and water filtration materials required for each installation
Coordinate with suppliers, warehouses, couriers and installers
Ensure correct materials are ordered and delivered to the correct site
Confirm delivery dates and track delayed or missing items
Verify that installers have all required products, fittings and documents before attending site
Maintain records of material orders, deliveries and shortages
Escalate urgent material or delivery issues to management

Customer Coordination

Contact customers to confirm bookings and installation schedules
Provide customers with installation preparation instructions
Respond professionally to customer questions and concerns
Keep customers updated if there are delays or changes
Follow up after installation to confirm completion and customer satisfaction
Collect required customer documents, payments or confirmations
Maintain professional communication through phone, WhatsApp and email

Administrative and Operational Support

Update customer and job information in CRM and operational systems
Maintain accurate notes for every customer interaction
Track pending installations, materials, payments and follow-up actions
Prepare daily and weekly operational status reports
Maintain installer, supplier and customer records
Ensure important tasks are completed within deadlines
Assist management with general operational and administrative activities
Identify operational problems and suggest practical solutions

Sales Support

When operational workload permits, responsibilities may also include:

Following up with new and existing sales leads
Calling customers who have enquired about solar or water filtration systems
Understanding customer requirements
Providing approved product and pricing information
Booking consultations or appointments
Updating sales conversations and next actions in CRM
Supporting the sales team with follow-ups and customer communication

Skills and Experience Required

Strong spoken and written English
Excellent organisational and time-management skills
Ability to manage multiple jobs and priorities at the same time
Strong follow-up and coordination skills
Confident telephone and WhatsApp communication
Ability to communicate professionally with Australian customers
Good attention to detail
Ability to work independently without constant supervision
Comfortable working with contractors, customers and suppliers
Basic knowledge of Microsoft Excel, Google Sheets or similar tools
Experience using CRM, task-management or accounting software
Ability to maintain accurate records and provide regular updates
Reliable internet connection, laptop and mobile phone
Willingness to attend the Noida office whenever required

Preferred Experience

Candidates with experience in any of the following areas will be preferred:

Operations coordination
Installation scheduling
Solar industry operations
Water filtration or plumbing coordination
Construction or home-improvement services
Logistics and material coordination
Customer service
Project coordination
Vendor and contractor management
Australian business process outsourcing
CRM administration
Sales support or telesales

Experience in the solar or water filtration industry is preferred but not mandatory. Training will be provided to the right candidate who has strong coordination, communication and problem-solving abilities.

Ideal Candidate

The ideal candidate will be:

Highly organised and dependable
Proactive rather than waiting for instructions
Comfortable following up repeatedly until a task is completed
Honest when reporting delays or mistakes
Calm when managing multiple customers and installers
Able to listen carefully and follow company processes
Confident enough to solve routine problems independently
Humble enough to ask questions when unsure
Comfortable being accountable for deadlines
Interested in a long-term role with growing responsibilities

This Role May Not Suit You If You

Frequently miss follow-ups or deadlines
Avoid making phone calls
Struggle to manage several tasks at once
Do not maintain proper records
Depend on constant reminders from management
Are unavailable during agreed working hours
Are unwilling to attend the Noida office when required
Provide updates without verifying the actual job status
Become defensive when receiving feedback

Performance Will Be Measured Through

Installations scheduled and completed on time
Accuracy of customer and installer communication
Material delivery coordination
Number of delayed or missed installations
CRM and job-record accuracy
Timely completion of follow-up tasks
Customer satisfaction
Contractor coordination
Quality of daily and weekly reporting
Attendance, availability and responsiveness
Sales support performance, where applicable

What We Offer

Hybrid working arrangement
Opportunity to work with Australian businesses and customers
Training in solar and water filtration operations
Exposure to installation, logistics, customer service and sales
Fixed monthly salary
Additional incentives for successful sales, where applicable
Long-term career and growth opportunities
Increasing responsibility for strong performers
Professional and supportive working environment
Office access at Eco Tower, Noida

Working Arrangements

This is a full-time hybrid role
The employee may work remotely on approved days
Attendance at Eco Tower, Noida, will be required whenever requested
Working hours may be aligned with Australian business requirements
The employee must remain available and responsive during agreed working hours

How to Apply

Please apply with your updated resume and include the following details:

Current location
Current monthly salary
Expected monthly salary
Notice period
Total operations or coordination experience
Experience coordinating customers, contractors or installations
Experience in solar, plumbing, water filtration or home services
Experience using CRM or task-management software
Availability to attend the Eco Tower, Noida office when required

Shortlisted applicants will complete an initial phone screening followed by a structured interview and practical coordination exercise.

Pay: ₹15,000.00 - ₹40,000.00 per month

Application Question(s):

Have you previously spoken with Australian, UK, US or other international customers? (Yes/No)
Which CRM, Excel, Google Sheets, project-management or accounting tools have you used? (One line answer)
Are you able to attend our Eco Tower, Noida office whenever required? (Yes/No)
Are you comfortable working office hours aligned with Australian customers, Mon to Sat 9AM to 6PM Australian time? (Yes/No)
What is your current monthly salary, expected salary and notice period?

Experience:

outbound calling or telesales: 1 year (Preferred)
operations, coordination, logistics or customer service: 1 year (Preferred)

Work Location: Hybrid remote in Noida, Uttar Pradesh

Quick apply

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