Hyderabad District Telangana Customer support Jobs – 1477 Open Jobs Today

Program Specialist, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Senior Officer, Branch Relationship Manager, Consumer Banking Group
DBS Bank —Barkatpura, Hyderabad, Telangana
- Full-time
- Customer service
- Communication skills
- Banking
Customer Support Associate
Gritty Tech —Hyderabad, Telangana
- ₹18,000 - ₹40,000 a month
- Full-time
- English
- Bachelor's degree
- APIs
- Health insurance
- Paid sick time
Quick apply
3d
Client Service Manager (Key Account Manager)
V Green Media Pvt Ltd —Hyderabad, Telangana
- ₹35,000 - ₹50,000 a month
- Email
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Front Office Executive (Receptionist) - Females Only
EBG Group —Hyderabad, Telangana
- Up to ₹35,000 a month
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
Customer Support Executive (CSE)
PS COLLABORATIONS —Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
Quick apply
1d
Front Office Executive (Receptionist)
EBG Group —Hyderabad, Telangana
- Up to ₹35,000 a month
- Full-time
- Customer service
- Administrative experience
- Data entry
- Cell phone reimbursement
Quick apply
Customer Relationship Manager
Anusha Shetty Designs —Hyderabad, Telangana
- ₹40,000 - ₹50,000 a month
- Full-time
- Project management
- In-person
- Negotiation
Quick apply
7d
Customer Relationship Manager (CRM)
Gadwal Weavers Society —Hyderabad, Telangana
- ₹22,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
2d
IMMIGRATION SALES CONSULTANT - (ONLY EXPERIENCED
Ubicor Capital Immigration and Education Consultants —Hyderabad, Telangana
- ₹28,000 - ₹35,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
2d
CUSTOMER RELATION MANAGER & ADMIN
Pranathi Constructions —Gachibowli, Hyderabad, Telangana
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Service/Success Associates (Freshers ) - Full-time/Interns
KonnectNXT —Hyderabad, Telangana
- ₹25,000 - ₹3,50,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Cashier/Customer Service
SSKCA Business solutions —Hyderabad, Telangana
- ₹12,726.26 - ₹16,356.21 a month
- Full-time
- Data entry
- In-person
- Paid sick time
Quick apply
14d
Customer Relationship Management (CRM) - Real Estate
VROUTES —Hyderabad, Telangana
- ₹30,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Customer Service
IINTRIS —Hyderabad, Telangana
- Up to ₹2,40,000 a year
- Day shift
- Customer service
- English
- Communication skills
- Food provided
Quick apply
International BPO - Chat Process(Graduate only)
Joan Technologies LTD —Hyderabad, Telangana
- ₹4,50,000 - ₹5,50,000 a year
- Full-time
- Customer service
- English
- Bachelor's degree
- Commuter assistance
Quick apply
1d
Senior Customer Care Executive
vagarious solutions pvt.ltd —Banjara Hills, Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
1d
Customer Support Representative
VR3 Technologies Pvt Ltd —Prakash Nagar, Hyderabad, Telangana
- ₹15,000 - ₹18,000 a month
- Full-time
- Sales
- English
- In-person
Quick apply
7d
Call Centre Quality Executive – Healthcare
Medicover Hospitals —HITEC City, Hyderabad, Telangana
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
- Paid sick time
Quick apply
15h
Customer Service Representative - India
Foundever —Hyderabad, Telangana
- Rotational shift
- English
- 12th Pass
- Bachelor's degree

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Program Specialist, Amazon Customer Service

ADCI HYD 20 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Access
Customer service
Business analysis
Bachelor's degree
Agile
Analytics

Full job description

DESCRIPTION

Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey is degraded.

The Real-Time Remedies Execution (RTRE) function within NCC acts as the centralized communications liaison between Amazon's Recovery teams, Business teams, and Amazon's customers. The mission is to help prevent contacts to Amazon by executing bulk actions on accounts and communications to customers impacted by large-scale issues. RTRE team is responsible for communicating to millions of D2customers each year across more than 20+ languages and owns all bulk actions such as large-scale physical and digital order refunds, cancellations, and more.

Do you want to join a team focused on critical communication and incident recovery, and play a role in the decision-making processes that restore/retain customer trust? Are you a passionate learner willing to relentlessly Deep Dive into data sets and partner with business analysts, advocates across leadership, and business teams? Do you thrive in a culture where Customer Obsession and the Bias For Action are highly valued?

As a Program Specialist, you will play a key role on the team by managing stakeholders on large-scale customer-impacting issues, owning relationships with partner teams, validating data, investigating customer issues, and driving the communications process from creation to execution. You will also contribute to NCC's broader mission of detecting and resolving incidents before customers are impacted, collaborating across multiple teams within the network. You will be detail oriented and results driven to ensure flawless communication execution as well as ensure the needs of both the customers and the business are addressed. Outside of these day-to-day duties, Program Specialists will own and have to work on process improvements.

Key job responsibilities

Own and drive bulk recovery action for D2 customers, including data validation, stakeholder coordination, and flawless execution.
Publish customer-facing mass communications, independently assessing situations and advocating for the most customer-centric path forward.
Manage high-severity incidents by collaborating cross-functionally to mitigate risks to business, customer experience, and associate experience.
Serve as the liaison between business analyst teams, product teams, and recovery stakeholders on complex issues requiring data assistance or tooling alignment.
Execute high-impact mitigation actions using various tools while performing quality checks to ensure ideal customer outcomes.
Plan, prioritize, and deliver team-related projects, balancing day-to-day operations with longer-term improvement initiatives.
Identify process improvement opportunities, propose changes, and amend SOPs once approved.

A day in the life
Our team supports customers impacted by issues with Amazon's first-party products and services (Kindle, Echo, Appstore, Prime Video, etc.). We provide critical communications and take proactive actions to resolve their concerns, reducing the need for customers to contact customer service and improving their overall experience.

Program Specialists manage requests related to D2, collaborating one-to-one with requesting teams to identify optimal solutions for business POCs and impacted customers. Work varies daily - from stakeholder management and content creation to data handling. Once approved, specialists use various tools to execute large-scale actions: mass communications, push notifications, refunds, and order cancellations.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent, or experience driving internal cross-team collaboration
Experience with MS Word, Excel, Access, and PowerPoint
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Work any shift pattern within the 24/7/365 operation including days, nights, holidays, and weekends

PREFERRED QUALIFICATIONS

Experience working with data and leveraging analytics to make decisions
Experience creating and delivering written and oral communications for technical and non-technical audiences
Experience managing multiple projects, prioritizing, planning, and managing time
Experience in a highly agile environment
Experience writing customer facing content at scale.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer support jobs in hyderabad district telangana

Program Specialist, Amazon Customer Service

Senior Officer, Branch Relationship Manager, Consumer Banking Group

Customer Support Associate

Client Service Manager (Key Account Manager)

Front Office Executive (Receptionist) - Females Only

Customer Support Executive (CSE)

Front Office Executive (Receptionist)

Customer Relationship Manager

Customer Relationship Manager (CRM)

IMMIGRATION SALES CONSULTANT - (ONLY EXPERIENCED

CUSTOMER RELATION MANAGER & ADMIN

Customer Service/Success Associates (Freshers ) - Full-time/Interns

Cashier/Customer Service

Customer Relationship Management (CRM) - Real Estate

Customer Service

International BPO - Chat Process(Graduate only)

Senior Customer Care Executive

Customer Support Representative

Call Centre Quality Executive – Healthcare

Customer Service Representative - India

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