Tangra Kolkata West Bengal Customer relations Jobs – 108 Open Jobs Today

Guest Relations Manager
AccorHotel —Kolkata, West Bengal
- Full-time
- Management
- Leadership
- Restaurant
Quick apply
2d
Coordinator-Institutional Relations
Clirnet —Kolkata, West Bengal
- Sales
- Microsoft Office
- Business development
Quick apply
2d
Receptionist front office
Pasari Group —Kolkata, West Bengal
- ₹15,000 - ₹17,000 a month
- Email
- Walk-in
- Microsoft Word
- Hospitality
- Microsoft Excel
- Paid time off
Quick apply
Program Director 3
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Part-time
- Hybrid work
- PMP
- English
- Finance
Quick apply
15h
Client Service Manager - Distribution Network
Standard Chartered —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Communication skills
- Health insurance
- Paid sick time
Full-Stack Digital and Performance Marketer
Brainium Information Technologies Pvt. Ltd. —Salt Lake, Kolkata, West Bengal
- ₹4,00,000 - ₹6,50,000 a year
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
- Flexible schedule
Quick apply
14d
Telesales Executive
Shree Rama International —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Hospitality
- English
- Bachelor's degree
Quick apply
8d
Associate Trainee-Sales & Services
Malabar Group —Kankurgachi, Kolkata, West Bengal
Operation Manager in India
Gear Inc. —Kolkata, West Bengal
- Full-time
- Google Suite
- English
- Analysis skills
- Health insurance
- Paid time off
Quick apply
Regional Sales Manager - East India
THE TSAC —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- Sales
- Customer service
- Marketing
- Health insurance
Quick apply
Portfolio Manager - Branch
Standard Chartered —Kolkata, West Bengal
- Sales
- Bachelor's degree
- Communication skills
- Health insurance
- Paid sick time
2d
Assistant Vice President - OPERATIONS
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Finance
- Master's degree
- Analysis skills
5h
Deputy Manager - Transport
Sagility —Block B, Kolkata, West Bengal
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Work from home
COR034787 JR10014936
Genpact India Private Limited —Kolkata, West Bengal
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
7d
Product Advisor
Alpinist Multitrade —Kolkata, West Bengal
- ₹30,000 - ₹45,000 a month
- Full-time
- English
- Master's degree
- Business development
- Flexible schedule
Quick apply
Sr. Developer - Enterprise Application Salesforce P 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- English
Quick apply
1d
PROMOTION REPRESENTATIVE- HOWRAH
Kokuyo Camlin —Howrah, West Bengal
IN_Senior Associate_PPP specialist_iGT - Social_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Travel
2d
Guest Service Associate - Front Office
AccorHotel —Kolkata, West Bengal
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Provider Network & Hospital Empanelment
Link-K Insurance TPA Private Limited —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Email
- Microsoft Word
- English
- Microsoft Office
- Cell phone reimbursement
- Paid sick time
Quick apply
1d

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Guest Relations Manager

AccorHotel -
Kolkata, West Bengal

Quick apply

Job details

Full-time
2 days ago

Qualifications

Management
Upselling
Leadership

Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

The Guest Relations Manager is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.
All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
Liaise with different departments for smooth and coordinated work.
Ensure to interact with the guests & enable the team to understand guest requirements.
To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
F&B Service Planning
Ensure that the arrivals and departures for the day and relevant records are maintained.
Ensure quality in all aspects of work and among the staff in the restaurant.
People Management
Personally welcome and escort all guests of the hotel.
Authorize courtesies for V.I.P’s.
Ensure that regular training is conducted as per the standards.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Financial Management
Responsible for maintaining high level of room sales, by up-selling.
Ensure that the log book is maintained.
Ensure maximum room occupancy within agreed overbooking policy.
Ensure to balance the accounts on a daily basis.
Operational Management
Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Relations and Hotel uniform and clothing codes.
To ensure that you as a Guest Relations Manager at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
To maintain and be aware of the importance of guest recognition.
Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
Managerial Qualities
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Quick apply

Refine Your Search

customer relations jobs in tangra kolkata west bengal

Guest Relations Manager

Coordinator-Institutional Relations

Receptionist front office

Program Director 3

Client Service Manager - Distribution Network

Full-Stack Digital and Performance Marketer

Telesales Executive

Associate Trainee-Sales & Services

Operation Manager in India

Regional Sales Manager - East India

Portfolio Manager - Branch

Assistant Vice President - OPERATIONS

Deputy Manager - Transport

COR034787 JR10014936

Product Advisor

Sr. Developer - Enterprise Application Salesforce P 4B

PROMOTION REPRESENTATIVE- HOWRAH

IN_Senior Associate_PPP specialist_iGT - Social_Advisory_Kolkata

Guest Service Associate - Front Office

Provider Network & Hospital Empanelment

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