Karve Road Pune Maharashtra Experiences & qualified Jobs – 1703 Open Jobs Today

Senior Associate Director, Service Management Specialist
HSBC Global Services Limited —Pune, Maharashtra
- Full-time
- Management
- Bachelor's degree
- Agile
- Flexible schedule
3h
Business Development Manager (BDM)
Osumare Marketing Solutions Pvt Ltd —Kharadi, Pune, Maharashtra
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- Business development
- Paid time off
- Paid sick time
Quick apply
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Vodafone —Pune, Maharashtra
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Cencora —Pune, Maharashtra
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- Computer Science
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Media Manager
Infinity Designs —Pune, Maharashtra
- ₹50,000 - ₹75,000 a month
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Manager - Business Development (B2B Sales)
ADA Tech Solutions Pvt Ltd —Swargate, Pune, Maharashtra
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- Analysis skills
- Health insurance
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Codescastle software Private limited —Pune, Maharashtra
- ₹25,000 - ₹4,00,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Paid sick time
Quick apply
Fund Accountant - Hedge Fund Accounting
Citco —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
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Finance Associate
PinnacleU —Pune, Maharashtra
- ₹9,00,000 - ₹10,00,000 a year
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Quick apply
Customer Success Associate
HackerOne —Pune, Maharashtra
- ₹13,44,000 - ₹15,12,000 a year
- Full-time
- Salesforce
- Project management
- AI
- Health insurance
- Paid time off
ICT SOC Analyst
Vanderlande Industries —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Flexible schedule
Account Manager
Varth Capital Private Limited —Pune, Maharashtra
- From ₹75,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
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6d
Support Associate - Enterprise Accounting Support Team (Hybrid Work SChedule)
Quorum Business Solutions —Pune, Maharashtra
- Full-time
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- Azure
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R2R Senior Accounting Specialist
AkzoNobel —Pune, Maharashtra
- Microsoft Excel
- English
- Finance
6h
Marketing Lead – Odoo Solutions & Pre-Sales
Pragmatic Techsoft Pvt. Ltd —Pune, Maharashtra
- ₹45,000 - ₹50,000 a month
- Full-time
- Sales
- Marketing
- ERP systems
Quick apply
12d
Accounts Assistant
S.Chetan & Co —Sadashiv Peth, Pune, Maharashtra
- ₹10,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- English
- Analysis skills
Quick apply
R2R Expert Team Member
AkzoNobel —Pune, Maharashtra
- Microsoft Excel
- B.Sc
- English
6h
Social Media & Digital Marketing Executive
Tovi International Preschool —Pune, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- In-person
- Communication skills
- Editing
- Paid time off
- Flexible schedule
Quick apply
11d
Customer Service Representative
Masco Home Products India —Pune District, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
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- Customer service
- Work from home
Engineer II Quality & Testing( Logistics & ERP Functional Testing)(IN)
Cencora —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science

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Senior Associate Director, Service Management Specialist

HSBC Global Services Limited -
Pune, Maharashtra

Apply Now

Job details

Full-time
3 hours ago

Benefits

Flexible schedule

Qualifications

Management
IT service management
Bachelor's degree
Agile
Leadership
Communication skills
Banking
Negotiation

Full job description

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department: Wealth & Prem Solutions Tech

In this role, you will:

Single accountable owner for the service across its lifecycle, working with Product, Engineering, Operations, Cyber, Architecture, Vendors and Change teams to maintain stable outcomes and smooth change
Own end-to-end health, performance, risk and continual improvement of WPS IT services (e.g., payments, cards, lending, digital channels), ensuring they are reliable, secure, compliant, cost-effective, and customer centric.
Maintain the service model: components, RACI, support model (L1–L3), and operating procedures.
Own service availability, resilience, capacity and performance targets; drive observability and proactive monitoring.
Accountable for major incident readiness and outcomes: escalation paths, comms, technical bridging, and customer impact assessment.
Ensure robust root cause analysis (RCA), problem management, and prevention of repeat incidents.
Ensure changes are assessed for risk, tested appropriately, and deployed safely (including backout plans). Partner with delivery teams to improve release quality, reduce change failure rate, and shorten recovery times.
Own service risk registers, organisational metrics, control attestations, and remediation plans; manage operational resilience requirements.
Ensure the service meets security, regulatory, audit and policy requirements (e.g., access controls, logging, vulnerability management).
Oversee vendor/service provider performance, SLAs/OLAs, contractual obligations, and continual improvement.
Defining the right service offerings, balancing business and customer needs and demands against costs.
Overseeing the design process, the solution architecture and definition of key metrics to ensure the Service will meet the strategic goals.
Assure compliance with Group objectives, standards, policies and procedures, regulatory requirements, technical architecture, and business objectives.

In this role, you will:

Essential skills for this role include but is not limited to knowledge around Wealth and Personal Banking solutions including Retail Banking products, conversant on various surround teams and applications supporting this space such as core banking, staff & customer channels, messaging, utilities, alerts, operations, BI systems, external partners like Visa, MasterCard, Idemia, Loyalty partners etc. along with knowledge on products, features and services offered.
Graduate or higher qualification preferably in an IT discipline
15+ years’ experience in IT Service management of which at least 3 years must be in an IT Service Manager or similar role with proven capability to manage small to medium teams spread across different countries
Sound knowledge of Banking IT systems and underlying business processes; good knowledge of hardware components will be an additional asset
Exposure to all stages of the application development process, from specification & design, development & testing, through to implementation and production support
Proven ability to deliver under pressure & tight deadlines; readiness to work flexible hours
Proven ability to manage small to medium sized teams and delegate authority; Strong people management and leadership experience
Ability to develop cohesive working relationships with business partners
Aware and sensitive to regulatory, business and operational risk
Good working knowledge of functional area in an operational or consulting capacity
Find logical solutions to problems and manage to resolution
Excellent understanding of how technology adds value to the business and ultimately the end customer
Demonstrated ability to rapidly build relationships with key stakeholders
Experience of managing 3rd party vendor agencies and consultancies
Have experience working with Agile lifecycle, tracking and process management tools.
Ability to work in an unstructured and changing environment, competent at managing an ever-changing backlog and are able to pivot on strategy and priorities when business needs arise
Customer focused, results based approach, able to deliver to deadlines.
Good knowledge of IT policies and practices combined with IT hardware, software, operations and networks experience
Excellent negotiation and diplomatic problem solving skills to resolve issues across functional areas and between the organization and external parties.
Proven ability to rapidly build relationships with key stakeholders, selectively communicating technical ideas to both technical and non-technical stakeholders
Excellent communication skills and an understanding of how to work with global teams to be effective across video conferencing, email, messaging, time zones
Ability to influence teams to think "outside" the box and look at solutions/approaches outside traditional comfort zones
Able to broker agreement between IT and the business in a tactful and non-aggressive way
Ability to professionally challenge and fine-tune costs without impacting on quality of delivery
Strong interpersonal skills
Energetic, positive attitude and team player, having a sense of urgency and enthusiasm in developing a best in class product.

You’ll achieve more when you join HSBC.www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

Apply Now

Refine Your Search

experiences & qualified jobs in karve road pune maharashtra

Senior Associate Director, Service Management Specialist

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