Besant Nagar Chennai Tamil Nadu Lead engineer Jobs – 2364 Open Jobs Today

Lead - Business Systems Services
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Sr Lead Engineer - Methods
Mahindra & Mahindra Ltd —Chennai, Tamil Nadu
- Engineering
- Research
- Master's degree
5d
Safety Manager
GMS Elegant Builders I Pvt Ltd., —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
5d
Lead Engineer - Simulation
Convergix Automation —Chennai, Tamil Nadu
- Bachelor's degree
- Travel
- Manufacturing
- Health insurance
- Life insurance
Quick apply
7d
Lead Engineer - VES
Mahindra & Mahindra Ltd —Chennai, Tamil Nadu
- Microsoft Powerpoint
- CAD
- Project management
Senior Project Manager
DHL —Chennai, Tamil Nadu
- English
- Project management
- Agile
- Health insurance
General Manager Operations
Unicare Integrated Facility Services —Porur, Chennai, Tamil Nadu
- ₹60,000 - ₹75,000 a month
- Full-time
- Management
- Schematics
- English
- Health insurance
- Cell phone reimbursement
Quick apply
Sr Lead Engineer - MTD
Mahindra & Mahindra Ltd —Chennai, Tamil Nadu
- Microsoft Excel
- Doctoral degree
- Master's degree
Manufacturing Engineer - New Line Setup
greenclover —Chengalpattu, Chennai, Tamil Nadu
- ₹4,00,000 - ₹15,00,000 a year
- Full-time
- Assembly
- Project management
- Bachelor's degree
Quick apply
Facilities & Workplace Experience Manager
Kinaxis Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Hospitality
- Microsoft Excel
- Project management
Lead Analyst - Mulesoft Developer
CGI —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
Quick apply
Project Manager PMC
Arkie Atelier Design India Private Limited —Chennai, Tamil Nadu
- ₹25,000 - ₹1,50,000 a month
- Full-time
- Project management
- Construction experience
- In-person
Quick apply
7d
Senior Engineer / Assistant Lead Engineer - Condition Monitoring
Vestas —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Recruiting
Product Mgmt Lead Analyst- C13
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
Lead Software Engineer - Machine Learning
Freshworks —Chennai, Tamil Nadu
- ₹0 a month
- Full-time
- Hybrid work
- Computer Science
- Machine learning
- APIs
Quick apply
7d
Lead Data Engineer - MNC
Unidos Technology —Chennai, Tamil Nadu
- ₹18,00,000 - ₹20,00,000 a year
- Management
- English
- SQL
Quick apply
Supervisor, Engineering
Flowserve India Controls Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Management
- Supervising experience
Quick apply
4d
Lead Project Engineer - Civil
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- AutoCAD
- Civil engineering
- Master's degree
- Health insurance
- Work from home
Project Engineer / Coordinator
Avis Enertech —Chennai, Tamil Nadu
- Email
- PMP
- Bachelor's degree
PROJECT HEAD
MANJU PROMOTERS —Ashok Nagar, Chennai, Tamil Nadu
- ₹80,000 - ₹1,20,000 a month
- Full-time
- Civil engineering
- PMP
- Master's degree
Quick apply

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Lead - Business Systems Services

Freshworks -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹0 a year

Qualifications

BCS
Knowledge management
Telephony
Computer Science
Software troubleshooting
Customer service
Salesforce
Information Systems
Analysis skills
Bachelor's degree
Zendesk
ITIL
REST
APIs
ServiceNow
Scalability
IT
Customer support
Middleware
AI
Leadership
Communication skills
Information Technology

Full job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

This role serves as the Solution Architect and strategic technical owner for the Customer Support technology ecosystem. The architect will partner closely with Customer Support Operations, Customer Experience (CX), Product, Engineering, and IT teams to design scalable, secure, and high-performing solutions across Freshdesk, customer support platforms, and enterprise integrations.

The ideal candidate brings deep experience with one or more leading customer support platforms such as Freshdesk, Zendesk, Salesforce Service Cloud, ServiceNow Customer Service Management (CSM), or similar enterprise service management solutions, along with strong expertise in integrations, automation, AI, and enterprise architecture.

As a Manager-equivalent Individual Contributor, this role provides architectural leadership while remaining hands-on in solution design, platform configuration, integrations, automation, and complex technical problem-solving.

Key Responsibilities

Own the architecture and technical roadmap for Customer Support applications and related integrations.
Design scalable solutions across Freshdesk, knowledge management, chat, messaging, telephony, CRM, and enterprise applications.
Provide architectural guidance for platform configuration, automation, integrations, and customizations.
Design and govern integrations using REST APIs, webhooks, middleware, and event-driven architectures.
Establish best practices for application architecture, security, data governance, and platform scalability.
Lead architecture reviews for major implementations, platform upgrades, migrations, and transformation initiatives.
Drive platform standardization while reducing technical debt and improving operational efficiency.
Evaluate and implement AI capabilities including ticket summarization, intelligent routing, virtual agents, knowledge recommendations, and agent productivity enhancements.
Partner with business stakeholders to identify opportunities for automation and continuous improvement.
Mentor administrators, business systems analysts, and engineers on architecture standards and best practices.

Key Decisions Responsible For

Customer Support application architecture and technology roadmap.
Case management and workflow architecture.
Omnichannel support design including email, chat, messaging, and voice.
Integration architecture and middleware strategy.
Automation and AI strategy.
Platform governance and security.
Build vs. configure vs. integrate decisions.
Long-term scalability and platform modernization.

Technical Skills

Strong experience architecting enterprise Customer Support platforms such as Freshdesk, Zendesk, Salesforce Service Cloud, ServiceNow CSM, or similar solutions.
Deep understanding of customer support operations including case management, ticketing, SLAs, routing, queues, knowledge management, and omnichannel support.
Experience with REST APIs, middleware platforms, webhooks, and enterprise integrations.
Experience implementing workflow automation using platform-native capabilities and low-code/no-code tools.
Knowledge of CRM integrations and customer lifecycle processes.
Experience with AI-powered customer service capabilities and Generative AI technologies.
Strong understanding of enterprise application architecture, security, data modelling, and governance.
Ability to troubleshoot complex application and integration issues across multiple platforms.

Leadership Skills

Ability to influence architecture decisions across business and technology teams.
Strong stakeholder management and communication skills.
Proven experience leading enterprise platform implementations and transformation initiatives.
Strong analytical and problem-solving skills.

Ability to mentor technical teams and establish architecture standard

Qualifications

7 - 12 years of IT experience with 5+ years supporting or architecting enterprise Customer Support platforms.
Proven experience designing and implementing enterprise customer support solutions.
Hands-on experience with Freshdesk is highly preferred.
Experience with Zendesk, Salesforce Service Cloud, ServiceNow CSM, or similar platforms is strongly preferred.
Experience with enterprise integrations, APIs, middleware, and workflow automation.
Experience implementing AI-enabled customer support capabilities is a plus.
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.

Preferred Experience

Experience supporting global Customer Support or Customer Experience organizations.
Experience leading Freshdesk implementations, migrations, or platform modernization initiatives.
Familiarity with ITIL practices and Service Operations.
Experience with integration platforms such as Workato, MuleSoft, Boomi, or similar technologies.
Experience evaluating and implementing AI solutions that improve customer support operations and agent productivity.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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Refine Your Search

lead engineer jobs in besant nagar chennai tamil nadu

Lead - Business Systems Services

Sr Lead Engineer - Methods

Safety Manager

Lead Engineer - Simulation

Lead Engineer - VES

Senior Project Manager

General Manager Operations

Sr Lead Engineer - MTD

Manufacturing Engineer - New Line Setup

Facilities & Workplace Experience Manager

Lead Analyst - Mulesoft Developer

Project Manager PMC

Senior Engineer / Assistant Lead Engineer - Condition Monitoring

Product Mgmt Lead Analyst- C13

Lead Software Engineer - Machine Learning

Lead Data Engineer - MNC

Supervisor, Engineering

Lead Project Engineer - Civil

Project Engineer / Coordinator

PROJECT HEAD

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