Irinjalakuda Market Thrissur Kerala Key account manager Jobs – 63 Open Jobs Today

Service Manager
Abreco Motors (Tata) —Thrissur, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
3d
Accounts Manager
Knowledge Artisans Private Limited —Thrissur, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- In-person
Quick apply
Senior Finance Manager (CA)
Boby Chemmanur International Group —Thrissur, Kerala
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply
Area Manager
JMJ finance Ltd —Thrissur, Kerala
- ₹25,000 - ₹30,000 a month
- Sales
- Accounting
- In-person
Quick apply
1d
Credit Officer
Cherussery Finance Private Limited —Thrissur, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
Quick apply
Sales Manager
NAVERA BUILDERS PVT LTD —Thrissur, Kerala
- Up to ₹85,000 a month
- Full-time
- Sales
- Microsoft Office
- Master's degree
Quick apply
Account Manager
Freshers JobSolution —Thrissur, Kerala
- ₹20,000 - ₹30,000 a month
- Email
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Accounts Manager
Akkara Gold —Thrissur, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Quick apply
Assistant Sales Manager
NAVERA BUILDERS PVT LTD —Thrissur, Kerala
- Up to ₹50,000 a month
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Performance Marketing Specialist
GALTech School Of Technologies Pvt Ltd —Nalukettu, Thrissur, Kerala
- ₹20,000 - ₹50,000 a month
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
Quick apply
12d
Marketing Manager
LANCET GLASS AND METAL INDUSTRIES —Angamali, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Sales
- Marketing
Quick apply
13d
WORKSHOP MANAGER
Akkara Gold —Thrissur, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Food provided
Quick apply
1d
Sales Manager
NATURALS —Thanniyam, Kerala
- ₹15,000.00 - ₹57,053.21 a month
- Full-time
- Sales
- Business development
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
Audit Manager
Neelsaj Group of Companies —Thrissur, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- ERP systems
- Cell phone reimbursement
Quick apply
Business Development Executive - THR
DHL —Thrissur, Kerala
- CRM software
- Up to 50% travel
- Sales
- Health insurance
- Paid time off
Accounts Head
Chittilappilly Group —Thrissur, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
Accounts Executive - Finance & Accounts
Jos Alukkas —Thrissur, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Paid time off
Quick apply
13d
Deputy Manager - Sales & Marketing
AQUANEETA —Thrissur, Kerala
- ₹40,000 - ₹60,000 a year
- Full-time
- Sales
- Master's degree
- Travel
- Paid time off
- Cell phone reimbursement
Quick apply
Sales/Purchase Manager
Trichur Saniwares —Thrissur, Kerala
- ₹18,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
3d
Business Devlopment Manager
Star Chemicals —Thrissur, Kerala
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Microsoft Office
- Master's degree
- Paid time off
- Cell phone reimbursement
Quick apply

I want to receive the latest job alerts for key account manager in irinjalakuda market thrissur kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

key account manager jobs near irinjalakuda market thrissur kerala

Purchasing Manager jobs in Thrissur, Kerala

Senior Accountant jobs in Thrissur, Kerala

Business Manager jobs in Thrissur, Kerala

Audit Manager jobs in Noida, Uttar Pradesh

Audit Manager jobs in Gurgaon H.o, Gurugram, Haryana

Audit Manager jobs in Bengaluru, Karnataka

Store Manager jobs in Noida, Uttar Pradesh

Audit Manager jobs in Bihar

Sales Manager jobs in Pune, Maharashtra

Accounts Manager jobs in Thiruvananthapuram, Kerala

Finance Manager jobs in Navi Mumbai, Maharashtra

Finance Manager jobs in Mumbai, Maharashtra

Finance Manager jobs in Park Street, Kolkata, West Bengal

Hr Manager jobs in Jaipur, Rajasthan

Ai Product Manager jobs in Bengaluru, Karnataka

Product Manager jobs in Pune, Maharashtra

Business Development Manager jobs in Kolkata, West Bengal

Finance Manager jobs in Thiruvananthapuram, Kerala

Sales Manager jobs in Dwarka, Delhi, Delhi

Hr Manager jobs in Vadodara, Gujarat

Service Manager

Abreco Motors (Tata)
Thrissur, Kerala

Quick apply

Job details

Permanent | Full-time
₹40,000 - ₹50,000 a month
3 days ago

Benefits

Provident Fund
Commuter assistance
Leave encashment
Health insurance

Qualifications

Mechanical engineering
Customer service
Mechanical Engineering
Analysis skills
Bachelor's degree
Customer support
B.E.
Diploma
Leadership
Communication skills

Full job description

To manage and control the complete Service Department of the Tata Motors Commercial Vehicle dealership, ensuring high customer satisfaction, quality repairs, minimum vehicle turnaround time, workshop productivity and profitability.

The Service Manager will be responsible for achieving service and spare parts revenue targets while maintaining Tata Motors standards, processes, safety requirements and customer service expectations.

1. Key Responsibilities
A. Workshop Operations

Manage the day-to-day operations of the service workshop.
Ensure smooth flow of vehicles from vehicle reception → job card opening → diagnosis → repair → quality inspection → washing → billing → delivery.
Monitor workshop capacity, technician productivity and bay utilisation.
Ensure minimum vehicle turnaround time and timely delivery.
Monitor pending vehicles, repeat repairs and delayed jobs.
Ensure proper usage of workshop equipment, tools and diagnostic equipment.
Maintain proper housekeeping and 5S standards in the workshop.

B. Customer Satisfaction

Ensure excellent customer experience throughout the service process.
Handle customer complaints and escalated service issues.
Monitor customer feedback, CSI and post-service feedback.
Ensure timely resolution and closure of customer complaints.
Maintain regular communication with fleet and key-account customers.
Conduct follow-up with customers after service and major repairs.

Tata Motors' commercial-vehicle customer support model places strong emphasis on customer engagement, complaint resolution and coordination between customers and authorised workshops.

C. Revenue & Business Development

Achieve monthly and annual service revenue targets.
Drive labour revenue, spare parts revenue and value-added service revenue.
Promote AMC/FMS, extended warranty and other applicable service products.
Develop service business from fleet owners, transport operators and key accounts.
Increase customer retention and repeat service business.
Monitor service revenue, gross profit and departmental profitability.
Identify opportunities for additional repair and maintenance work.

Tata Motors currently promotes Fleet Management Services, AMC and other service solutions aimed at improving vehicle uptime and customer profitability.

D. Technician & Staff Management

Supervise Service Advisors, Technicians, Foremen and other workshop personnel.
Allocate work according to technician skill and job requirements.
Monitor technician productivity and efficiency.
Conduct daily/weekly performance reviews.
Identify training requirements and arrange technical/soft-skill training.
Motivate employees and maintain discipline.
Develop skilled technicians and service personnel.
Ensure adequate manpower availability for workshop operations.

E. Quality Control

Ensure repairs are carried out as per Tata Motors recommended procedures.
Monitor first-time-right repair performance.
Reduce repeat repairs and warranty-related issues.
Ensure proper diagnosis before commencement of repair.
Conduct quality checks before vehicle delivery.
Monitor comeback/repeat jobs and take corrective action.
Ensure proper documentation of repair history.

F. Warranty & Technical Support

Monitor warranty jobs and ensure proper documentation.
Ensure warranty claims are submitted accurately and within timelines.
Coordinate with Tata Motors technical/service teams for difficult cases.
Monitor technical campaigns, service campaigns and product updates.
Ensure compliance with Tata Motors warranty policies and procedures.
Maintain proper records of warranty parts and replaced components.

G. Spare Parts Coordination

Coordinate with the Parts Department to ensure availability of fast-moving and critical parts.
Monitor parts availability for vehicles under repair.
Reduce vehicle waiting time due to parts shortages.
Coordinate for emergency/critical parts requirements.
Promote Tata Genuine Parts and ensure correct parts usage.

Tata Motors identifies genuine parts availability and service support as important elements of its commercial-vehicle customer support network.

H. Breakdown & Roadside Assistance

Monitor breakdown calls and ensure quick response.
Coordinate with field technicians/mobile service teams.
Ensure proper escalation of critical breakdown cases.
Track breakdown vehicles until successful repair and delivery.
Maintain records of roadside assistance and field-service activities.

Tata Motors' commercial-vehicle support network includes breakdown assistance, mobile workshops and 24×7 support services.

I. Safety & Compliance

Ensure compliance with workshop safety standards.
Ensure technicians use appropriate PPE.
Conduct regular safety inspections.
Ensure safe handling of vehicles, tools, equipment, oils and chemicals.
Ensure proper disposal of used oil, batteries, tyres and other workshop waste.
Ensure compliance with applicable statutory and environmental requirements.
Report and investigate workshop accidents/incidents.

J. MIS & Reporting

Prepare and review daily, weekly and monthly reports covering:

Vehicle inflow
Vehicle delivery
Service revenue
Labour revenue
Parts revenue
Workshop productivity
Technician efficiency
Bay utilisation
Vehicle turnaround time
Pending vehicles
Repeat repairs/comebacks
Customer complaints
CSI/customer satisfaction
Warranty performance
AMC/FMS business
Breakdown cases
Service campaigns
Department profitability

2. Key Performance Indicators (KPIs)

The Service Manager will be evaluated primarily on:

Service Revenue Achievement
Workshop Gross Profit
Vehicle Inflow
Customer Satisfaction / CSI
Technician Productivity
Technician Efficiency
Bay Utilisation
Vehicle Turnaround Time
First Time Right
Repeat Repair / Comeback Rate
Warranty Claim Performance
AMC/FMS Penetration
Customer Retention
Breakdown Response & Resolution
Safety & Process Compliance

Preferred Qualification:

Diploma / B.E. / B.Tech in Automobile or Mechanical Engineering.

Experience:

5–10 years of relevant experience in automobile service operations.
Experience in commercial vehicle dealership/service operations is preferred.
Experience in Tata Motors Commercial Vehicle service operations will be an added advantage.

Tata Motors' current Customer Support Manager roles similarly emphasise automobile/technical knowledge, customer service, analytical/problem-solving skills and customer centricity.

3. Required Skills

Strong automobile technical knowledge
Commercial vehicle product knowledge
Workshop management
Customer relationship management
Team leadership
Problem-solving and decision-making
Revenue and profitability management
Warranty knowledge
Diagnostic and repair knowledge
Good communication skills
MIS and analytical skills
Knowledge of DMS/workshop management systems
Knowledge of Tata Motors service processes and standards

4. Core Competencies

Customer Centricity
Leadership & Team Management
Business Acumen
Driving Execution
Analytical Thinking
Problem Solving
Planning & Organising
People Development
Process Orientation
Safety Awareness
Continuous Improvement

5. Authority & Accountability

The Service Manager is accountable for the overall performance, profitability, quality and customer satisfaction of the Service Department, including manpower, workshop operations, service revenue, productivity, quality, customer complaints and compliance.

Key Internal Coordination

General Manager / Dealer Principal
Parts Manager
Sales Manager
Accounts & Finance
HR & Administration
Bodyshop / Insurance Team
Warranty / Technical Team

External Coordination

Tata Motors Regional/Area Service Team
Fleet Owners
Transport Operators
Key Customers
Insurance Companies
Vendors and Service Providers

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Commuter assistance
Health insurance
Leave encashment
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

key account manager jobs in irinjalakuda market thrissur kerala

Service Manager

Accounts Manager

Senior Finance Manager (CA)

Area Manager

Credit Officer

Sales Manager

Account Manager

Accounts Manager

Assistant Sales Manager

Performance Marketing Specialist

Marketing Manager

WORKSHOP MANAGER

Sales Manager

Audit Manager

Business Development Executive - THR

Accounts Head

Accounts Executive - Finance & Accounts

Deputy Manager - Sales & Marketing

Sales/Purchase Manager

Business Devlopment Manager

I want to receive the latest job alerts for key account manager in irinjalakuda market thrissur kerala

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected