Dlf Ph Ii Gurugram Haryana Customer success manager Jobs – 679 Open Jobs Today

Customer Success Manager
iSpeedToLead —Delhi, Delhi
- Full-time
- English
- SQL
- Flexible schedule
Quick apply
2d
M1 Manager - Customer Support
PayU —Gurugram, Haryana
- CRM software
- Microsoft Excel
- Customer service
Product Manager
Khelo Tech & Strategy Private Limited —Saket, Delhi
- ₹10,00,000 - ₹14,00,000 a year
- Full-time
- Product management
- Software development
- Agile
Quick apply
10d
Associate Operations Manager
ApplyBoard —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
Manager
EXL Service —Gurugram, Haryana
- Full-time
- SQL
- Bachelor's degree
- Agile
3d
Customer Success Manager
Bizfoc business solutions pvt ltd —Hauz Khas, Delhi, Delhi
- ₹30,000 - ₹45,000 a month
- Full-time
- Sales
- Administrative experience
- Business development
- Paid time off
- Paid sick time
Quick apply
Manager - Mergers & Acquisitions CoE
Bain & Co. —Gurugram, Haryana
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Quick apply
10d
Customer Success Manager L-2
eshopbox —Gurugram, Haryana
- Full-time
- Communication skills
Senior Customer Success Advisor
Cvent —Gurugram, Haryana
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
8d
Program Manager
Fortinet —Gurugram, Haryana
- Full-time
- PMP
- Presentation skills
- Bachelor's degree
11d
International sales manager
Sunshine Workforce Solutions —Gurugram, Haryana
- ₹30,00,000 a year
- Full-time
- Marketing
- Engineering
- English
Quick apply
Manager - Mergers & Acquisitions CoE
Bain & Company Inc —Delhi, Delhi
- Full-time
- Analysis skills
- Bachelor's degree
- AI
2d
Regional Sales Manager
Dutees —Delhi, Delhi
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Knowledge Management Manager
American Express —Gurugram, Haryana
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
3d
Expatriate Group Product Manager - SaaS Products
Mango Global Technologies —Indian Habitat Centre, Delhi
- ₹1,71,452.03 - ₹1,90,208.65 a month
- Full-time
- Azure
- Computer Science
- Sales
Quick apply
Management Trainee-Global Project Management
GlobalXperts Technology Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
CRM Manager
Kapture Success opc pvt ltd —Ghitorni, Delhi, Delhi
- ₹25,000 - ₹32,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Bachelor's degree
Quick apply
Senior Talent Acquisition Specialist
Aranyaka Estates —Gurugram, Haryana
- ₹4,00,000 - ₹9,00,000 a year
- Full-time
- Bachelor's degree
- Recruiting
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Strategy & Operations Manager - Hiring Sprint
Revolut —Gurugram, Haryana
- ₹20,000 a month
- Full-time
- Remote
- SQL
- Python
Customer Success Manager
Octave Intelligence —Delhi, Delhi
- Project management
- Bachelor's degree
- Continuous improvement

I want to receive the latest job alerts for customer success manager in dlf ph ii gurugram haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near dlf ph ii gurugram haryana

Customer Success Manager jobs in Delhi, Delhi

Mergers Acquisitions Manager jobs in Gurugram, Haryana

Customer Success Manager jobs in Gurugram, Haryana

Operations Manager jobs in Gurugram, Haryana

Customer Service jobs in Noida, Uttar Pradesh

Customer Success Manager jobs in Andheri West, Mumbai, Maharashtra

Customer Success Manager jobs in Kanpur, Uttar Pradesh

Customer Success Manager jobs in Ghaziabad, Uttar Pradesh

Customer Success Manager jobs in Jaipur, Rajasthan

Hr Manager jobs in Raipur, Chhattisgarh

Product Manager jobs in Piplod, Surat, Gujarat

Manager jobs in Hyderabad, Telangana

It Manager jobs in Kochi, Kerala

Product Manager jobs in Chinchwad, Pune, Maharashtra

Product Based Company For Devops jobs in Bengaluru, Karnataka

Product Manager jobs in Lucknow, Uttar Pradesh

Hr Manager jobs in Gurugram, Haryana

Product Manager jobs in Panchkula, Haryana

Strategy Manager jobs in Pune, Maharashtra

Social Media Manager Work From Home jobs in Karol Bagh, Delhi, Delhi

Customer Success Manager

iSpeedToLead
Delhi, Delhi

Quick apply

Job details

Full-time
2 days ago

Benefits

Flexible schedule

Qualifications

Lead generation
English
SQL
Russian
HubSpot

Full job description

About iSpeedToLead

iSpeedToLead is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion.

About the role

This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one.

You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage. You will build the function itself (playbooks, health scoring, reporting) rather than inherit it.

One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built. We would rather you decline now than discover it in month two.

Key responsibilities

Onboarding and activation

Own the onboarding of new buyers end to end, from first purchase to first repeat purchase.
Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively.
Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts.

Account health and retention

Manage a book of high-value accounts with regular check-ins, usage reviews, and proactive outreach.
Build and maintain a health-scoring model that flags at-risk accounts before they churn, not after.
Run save conversations on at-risk accounts and document what worked, by reason code.

Escalations and problem-solving

Act as the escalation point for buyer complaints, including lead quality disputes, refund requests, and billing or balance issues.
Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution.
Operate within agreed refund and credit authority limits, and defend those decisions with data.

Voice of the customer

Collect, categorise, and quantify churn and refund reasons, turning anecdotes into a ranked list.
Deliver a weekly written report to product and leadership on retention performance and the top issues driving cancellations.
Advocate for the product changes that would remove recurring causes of churn.

Process and reporting

Build the Customer Success playbooks from scratch: onboarding, save, win-back, and escalation.
Maintain accurate account records and interaction history in our systems.
Report on retention metrics weekly, and own the definitions behind them.

Collaboration

Work daily with sales on the handoff of new buyers, and with support on ticket patterns.
Partner with product and analytics on lifecycle experiments and instrumentation.

Requirements

2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment such as a marketplace, self-serve SaaS, or transactional product with hundreds of accounts. (Enterprise CSM experience with a handful of large logos is a different job and will not transfer well here.)
Demonstrated ownership of a retention, churn, or repeat-purchase metric. You can describe what it was, what you changed, and what it became.
Comfortable working with data: SQL basics or strong BI fluency (Amplitude, Metabase, Looker, BigQuery, or similar). You pull your own numbers rather than requesting them.
Experience building a process from zero, such as an onboarding flow, a save playbook, or a health-score model. Executing someone else's process is not the same thing.
Written and spoken English at C1 level, customer-facing, at volume.
Confident on the phone with US small-business customers. Our buyers are real estate investors: direct, busy, and blunt.
Practical use of AI tools in your daily workflow (call summarisation, drafting, triage) with examples you can show.
A minimum of 4 hours of daily overlap with US Eastern Time.

Nice to have

Experience in real estate, proptech, lead generation, or a marketplace with wallet or prepaid-balance mechanics.
Familiarity with Intercom, HubSpot, or a comparable CRM and support stack.
Experience designing lifecycle email or automation flows.
Ukrainian or Russian in addition to English.

What we offer

Full ownership of a metric that shows up directly in the P&L, with no layer between you and leadership.
A greenfield function. You design how Customer Success works here.
Real data infrastructure and an AI-native team, so arguments get settled with numbers and tooling is not a fight.
A clear 12-month growth path to Head of Retention or Head of Customer Success, including automation of the low-touch tier and one to two direct reports.
Remote work with flexible hours inside the required US overlap.
Referral bonus of USD 3,000 after probation for anyone you bring in.

Quick apply

Refine Your Search

customer success manager jobs in dlf ph ii gurugram haryana

Customer Success Manager

M1 Manager - Customer Support

Product Manager

Associate Operations Manager

Manager

Customer Success Manager

Manager - Mergers & Acquisitions CoE

Customer Success Manager L-2

Senior Customer Success Advisor

Program Manager

International sales manager

Manager - Mergers & Acquisitions CoE

Regional Sales Manager

Knowledge Management Manager

Expatriate Group Product Manager - SaaS Products

Management Trainee-Global Project Management

CRM Manager

Senior Talent Acquisition Specialist

Strategy & Operations Manager - Hiring Sprint

Customer Success Manager

I want to receive the latest job alerts for customer success manager in dlf ph ii gurugram haryana

Related Searches

Explore jobs in more locations

About iSpeedToLead

About the role

Key responsibilities

Requirements

Nice to have

What we offer

Jobseeker tools

Employer Tools

Browse

Stay Connected