Hoskote Karnataka Customer support coordinator Jobs – 184 Open Jobs Today

Senior Implementation Lead
Unifize —Bengaluru, Karnataka
- ₹24,00,000 - ₹35,00,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Manufacturing
Quick apply
Sales Coordinator (Entry Level | B2B / Corporate Sales)
Nano Instruments —Bengaluru, Karnataka
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
10d
PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Quick apply
Sales Coordinator
Talent Vision Services —Bengaluru, Karnataka
- ₹5,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
Operations Coordinator
Trukker —Bengaluru, Karnataka
- Email
- Microsoft Excel
- Bachelor's degree
- Business Administration
Service Support Coordinator
Waters Corporation —Bengaluru, Karnataka
- Administrative experience
- Education
- Bachelor's degree
3d
Technical Documentation Coordinator
Flowserve India Controls Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Oracle
- PMP
- Microsoft Office
Quick apply
Service Desk Agent 1-Bengaluru, india
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick apply
Service Desk Agent 2 (AV Experience) -Bengaluru,India
Diversified —Bengaluru, Karnataka
- Weekend availability
- Azure
- Customer service
- Salesforce
- Paid holidays
- Health insurance
Quick apply
Sr. Customer Insights Analyst
Sprinklr —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Social media management
- Communication skills
- Paid time off
Agile Project Coordinator
Radancy —Bengaluru, Karnataka
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
Logistics Coordinator
Fictiv —Bengaluru, Karnataka
- ERP systems
- Microsoft Office
- Analysis skills
- Health insurance
- Paid time off
Quick apply
Managed Application Services Coordinator
Evotix Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Specialist - Clinical Trial Coordinator
Merck KGaA —Bengaluru, Karnataka
- Bachelor's degree
- Communication skills
- Time management
20h
Tech Coordinator
Black Box —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Quick apply
3h
Continuous Improvement Coordinator- APAC
JLL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Centre Coordinator – Operations & Student Support
SaPa Learning Pvt Ltd. —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
Quick apply
Benefits Operations Coordinator - APAC
Waters Corporation —Bengaluru, Karnataka
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Talent Co-ordination Lead
TE Connectivity —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customer Success Lead – Manufacturing Systems
Snic Solutions —Bengaluru, Karnataka
- Full-time
- Oracle
- Databases
- Project management
Quick apply
14d

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Senior Implementation Lead

Unifize
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹24,00,000 - ₹35,00,000 a year

Qualifications

Quality management
CMMS
Bachelor's degree
Mentoring
B2B
Maintenance Connection
Manufacturing
AI
Product lifecycle management

Full job description

About Unifize

At Unifize, we're building the AI-native product suite for regulated manufacturing companies. Our platform is designed to unify Quality, Operations, and R&D in a single collaborative system.

Today, life sciences and other regulated manufacturers rely on a patchwork of disconnected tools — QMS, DMS, PLM, MES, spreadsheets, and email — to manage their processes. This fragmentation slows down innovation, increases compliance risks, and forces teams to waste time manually connecting the dots.

Uniize changes that by bringing process, documentation, and communication together in one place. Whether it's managing CAPAs, resolving deviations, launching new products, or preparing for audits, Unifize enables teams to work faster with full traceability and audit readiness built in.

What makes Unifize different:

No-code configuration for rapid deployment and adaptation
Collaboration embedded in every record, not siloed in email or chat
Context-aware AI that suggests actions, detects risks, and enhances productivity
Flexible architecture that supports expansion across QMS, DMS, MES, PLM, CMMS, and more

We're already working with leading companies in the life sciences and manufacturing sectors. Our customers start with one use case and consistently expand — with 100% net expansion to date.

Check out our website, case studies, and videos to learn more.

Role Summary

As a Senior Implementation Lead, you will own complex customer implementations end-to-end — from kickoff through go-live and structured post-go-live support. This is not a coordination role. You will personally design workflows, manage multi-stakeholder delivery, make hard calls under ambiguity, and be the single point of accountability for customer outcomes across your accounts.

You will also shape how implementations are run at Unifize. You'll mentor Junior Implementation Leads, build the playbooks and templates the team actually uses, and drive the kind of delivery quality that makes customers want to expand.

The growth path here is explicit: Senior ILs who perform well are the first in line to lead the implementation function — not replaced by external hires.

Core Objective

Own complex customer implementations end-to-end at the account level — delivering predictable, high-quality outcomes through strong workflow design, execution discipline, scalable implementation practices, and structured mentorship of junior implementation leads.

What You'll Own1. Account-Level Implementation Ownership

Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
Be the single point of accountability for customer outcomes across your accounts — not a coordinator, not an escalation path
Manage multi-stakeholder delivery without escalating to founders on routine decisions
Handle scope changes, pushback, and at-risk implementations calmly and decisively

2. Workflow and Solution Design

Translate complex customer requirements into scalable Unifize configurations across multiple modules
Lead discovery — ask the right questions before touching a configuration
Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
Push back on customer requests when the proposed approach will not scale — and document the decision

3. Execution Quality and Documentation

Drive documentation hygiene and validation readiness across all assigned accounts
Review and maintain quality standards for work produced by Junior ILs and Implementation Executives
Produce account-level handoff summaries that CS can pick up without follow-up
Build playbooks, templates, and checklists the team actively uses — not shelf documents

4. Customer Delivery and Stakeholder Management

Run steering meetings, align senior stakeholders, and manage expectations without Leadership involvement
Communicate progress, risks, and decisions clearly — surface problems early, not after deadlines have passed
Maintain customer relationships through complexity and pressure

5. Junior Implementation Lead Mentorship

Provide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable development
Develop Junior ILs from module-level ownership toward account-level readiness
Review Junior IL deliverables and give actionable feedback — not just approval or rejection

6. Implementation Function Scalability

Improve how implementations are run: identify patterns, standardise approaches, and build reusable assets
Define and maintain implementation standards the team can execute against consistently
Coordinate with engineering to close platform issues and defects on time

Who You Are

You are the best implementation person on your current team. You have personally designed and delivered complex B2B SaaS implementations from end to end — not just modules, not just coordination — whole accounts. You can run a steering meeting with a VP and configure a workflow in the same afternoon. You develop the people around you because you know that's how the function scales.

You are:

A hands-on operator who owns outcomes, not just status updates
Someone who designs before configuring — you ask the right questions first
Comfortable managing scope creep and pushing back on customers when it matters
Calm under pressure — you surface risks before they become crises
A structured developer of people — you know how to coach, not just direct
Clear and confident in writing — your documentation is a team asset, not a box-ticking exercise
Comfortable with US-based enterprise customers and late-hour working patterns (India timezone, US customer hours)

Requirements

Must-have:

4+ years in B2B SaaS implementation or solutions, ideally with enterprise or mid-market accounts
Has independently owned and delivered complex B2B SaaS implementations end-to-end at the account level — not just individual modules
Experience implementing software of comparable complexity — ideally in manufacturing, quality management, or similar process-heavy or regulated environments (either industry-specific or software-specific experience required)
Can design workflows, manage multi-stakeholder delivery, and handle escalations without senior hand-holding
Comfortable using low-code / no-code tools
Produces clean written output — account summaries, handoff documentation, and implementation plans
Comfortable with US-based enterprise customers and late-hour working patterns

Good to have:

Experience mentoring or formally coaching junior implementation team members
Has built and shipped reusable playbooks, templates, or checklists that a team actually adopted
Exposure to regulated industries: manufacturing, life sciences, QMS, aerospace, automotive
Experience running structured post-go-live or hypercare programmes
Has pushed back on founders, senior stakeholders, or customers with evidence and maintained the relationship

Quick apply

Refine Your Search

customer support coordinator jobs in hoskote karnataka

Senior Implementation Lead

Sales Coordinator (Entry Level | B2B / Corporate Sales)

PMO Analyst /Delivery Associate

Sales Coordinator

Operations Coordinator

Service Support Coordinator

Technical Documentation Coordinator

Service Desk Agent 1-Bengaluru, india

Service Desk Agent 2 (AV Experience) -Bengaluru,India

Sr. Customer Insights Analyst

Agile Project Coordinator

Logistics Coordinator

Managed Application Services Coordinator

Senior Specialist - Clinical Trial Coordinator

Tech Coordinator

Continuous Improvement Coordinator- APAC

Centre Coordinator – Operations & Student Support

Benefits Operations Coordinator - APAC

Talent Co-ordination Lead

Customer Success Lead – Manufacturing Systems

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