Uttar Pradesh Application production support analyst Jobs – 73 Open Jobs Today

Client Services Analyst I
Zinnia —Noida, Uttar Pradesh
- Online application
- Microsoft Office
- Analysis skills
- Software development
Quick apply
4400294-Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Analysis skills
- Project management
Senior Business and Support Analyst(Algorithmic Trading)
Tethys Technology —Noida, Uttar Pradesh
- Email
- English
- Finance
- Master's degree
- Health insurance
Senior Business Analyst
MindStick Software —Allahabad, Uttar Pradesh
- Call employer
- Walk-in
- C++
- Health insurance
- Paid time off
Senior Operations Analyst
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Communication skills
- Flexible schedule
7d
D365 CRM Developer (Customer Service Module)
Ashapura Softech Pvt. Ltd. —Noida, Uttar Pradesh
- ₹40,000 - ₹1,20,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- Customer service
Quick apply
Lead Business Analyst
Qualtech Consultants —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Senior Consultant
HCLTech —Lucknow, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- SQL
8d
4221 - Customer Engineering Manager
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- English
- SQL
- Project management
- Health insurance
- Paid time off
Quick apply
Senior System Analyst - L5
INTERRA INFORMATION TECHNOLOGIES INDIA PRIVATE LIMITED —Noida, Uttar Pradesh
- Databases
- SDLC
Quick apply
Senior Data Analyst
Optum —Noida, Uttar Pradesh
- Full-time
- Azure
- DevOps
- SQL
- Health insurance
Senior ETL Developer
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- Salesforce
- Work from home
Platform Technology- Sr Analyst
EXL Service —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
Software Development Analyst
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- SQL
- Communication skills
22h
Salesforce Developer
Sourcedear —Noida, Uttar Pradesh
- Up to ₹12,00,000 a year
- Full-time
- Salesforce
- JavaScript
- APIs
Quick apply
4d
Configuration Senior Specialist SCCM Analyst
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Windows
19h
Senior Associate Server Health and Monitoring Administrator
apexanalytix —Noida, Uttar Pradesh
- Weekend availability
- Oracle
- SQL
- Bachelor's degree
- Flexible schedule
Quick apply
Sr Business Analyst
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Computer Science
- SQL
- AWS
- Work from home
19h
Technical Lead
HCLTech —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- SQL
- Analysis skills
5d
Assistant Manager - SCM Supply Planning
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Salesforce
- ERP systems
- English
Quick apply

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Client Services Analyst I

Zinnia -
Noida, Uttar Pradesh

Quick apply

Job details

Qualifications

Jira
Incident management
XML
Business analysis
Microsoft Office
Analysis skills
Release management
B2B
Software development
Financial services
Business requirements
Requirements gathering
Communication skills
SDLC

Full job description

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

As a Client Services Analyst you will play a key role in delivering Zinnia's software platforms and business solutions to our clients. This role serves as a primary liaison between clients, internal delivery teams, and implementation leadership, ensuring client requirements are clearly understood, documented, and successfully delivered. You will be responsible for requirements analysis, documentation, solution design, and client support throughout the implementation lifecycle, while fostering strong client relationships and maintaining high standards of service delivery.

WHAT YOU'LL DO:

Client Relationship & Support Management

Serve as the primary point of contact for assigned clients, managing both voice and non-voice communications during US shift.
Provide timely support for client issues, service requests, system defects, and business queries while meeting defined SLAs.
Analyze reported issues, perform initial troubleshooting, coordinate with internal teams, and provide regular status updates until resolution.
Build and maintain strong client relationships by understanding client business objectives, operational processes, and product requirements.
Conduct client meetings, status calls, requirement discussions, issue reviews, and stakeholder communications.

Business Analysis, Project Delivery & Release Management

Gather, analyze, validate, and document business requirements, translating client needs into BRDs, user stories, process flows, use cases, and solution specifications.
Facilitate requirement workshops, gap analysis sessions, impact assessments, and solution discussions with business and technical stakeholders.
Evaluate enhancement requests and recommend optimal business and technical solutions aligned with client objectives.
Prepare Statements of Work (SOW), effort estimates, cost estimates, change requests, and impact assessments for client enhancements.
Act as the liaison between clients and cross-functional teams including Product Management, Development, QA, and Infrastructure
Coordinate end-to-end delivery activities including requirement gathering, development support, testing, UAT, release planning, deployment, and post-production validation.
Collaborate with QA teams to define test scenarios, acceptance criteria, business validation requirements, and support defect triage and sign-off activities.
Track project milestones, risks, dependencies, deliverables, and timelines to ensure successful and high-quality implementation of business solutions.

WHAT YOU'LL NEED:

Strong Business Analysis, Requirements Gathering, and Documentation skills.
Experience in client-facing support, stakeholder management, and relationship management.
Excellent verbal and written communication skills with the ability to interact effectively with US-based clients.
Strong analytical, problem-solving, and decision-making abilities.
Experience in incident management, issue resolution, escalation handling, and product support.
Ability to translate business requirements into functional specifications and technical deliverables.
Knowledge of Software Development Life Cycle and Release Management processes.
Strong organizational, planning, multitasking, and project coordination capabilities.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Desired Skills

Experience in Life Insurance, Annuity, Retirement Services, or Financial Services domains.
Experience with tools such as Jira, basic of XML and MS office.
Ability to work in overlapping US business hours and support client engagements.
Experience in a B2B SaaS environment supporting enterprise clients and product delivery.

WHAT'S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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Refine Your Search

application production support analyst jobs in uttar pradesh

Client Services Analyst I

4400294-Manager

Senior Business and Support Analyst(Algorithmic Trading)

Senior Business Analyst

Senior Operations Analyst

D365 CRM Developer (Customer Service Module)

Lead Business Analyst

Senior Consultant

4221 - Customer Engineering Manager

Senior System Analyst - L5

Senior Data Analyst

Senior ETL Developer

Platform Technology- Sr Analyst

Software Development Analyst

Salesforce Developer

Configuration Senior Specialist SCCM Analyst

Senior Associate Server Health and Monitoring Administrator

Sr Business Analyst

Technical Lead

Assistant Manager - SCM Supply Planning

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