Hr Customer support coordinator Jobs – 113 Open Jobs Today

Clinic Manager
The Exotics Vet —Gurugram, Haryana
- From ₹50,000 a month
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- Microsoft Excel
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- Customer service
Quick apply
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URBN —Gurugram, Haryana
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TGBPL TP India - DBU —Gurugram, Haryana
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RLS RETAIL PVT. LTD. An official venture of SeekhoBecho.com —Gurgaon H.O, Gurugram, Haryana
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5d

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Clinic Manager

The Exotics Vet
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
From ₹50,000 a month
14 days ago

Qualifications

Business Management
Microsoft Excel
Management
Operations management
Customer service
Facilities management
Administrative experience
Bachelor's degree
Team management
Hospitality Management
Business Administration
Communication skills

Full job description

Clinic Manager

Location: Gurugram

Company Overview

The Exotics Vet is a leading specialty veterinary healthcare organization dedicated to providing advanced medical, surgical, and specialty care for companion animals and exotic pets. With experienced veterinary professionals, modern medical facilities, and a strong commitment to clinical excellence, we strive to deliver exceptional patient care and an outstanding client experience.

Our multidisciplinary approach includes advanced diagnostics, surgery, preventive healthcare, emergency care, rehabilitation, and specialized treatment services. As we continue to expand our presence across India, we are looking for passionate professionals who are committed to operational excellence and exceptional client service.

We are looking for a proactive and operationally strong Clinic Manager to oversee the daily functioning of our specialty veterinary clinic.

Job Summary

The Clinic Manager will be responsible for managing the overall operations, administration, client experience, team coordination, facility management, and process compliance of the clinic. The role requires strong leadership, multitasking ability, people management skills, and operational discipline to ensure smooth clinic functioning and excellent service standards.

Key ResponsibilitiesClinic Operations

Manage the day-to-day operations of the clinic.
Ensure smooth patient flow, appointment coordination, and client handling.
Monitor clinic opening and closing procedures.
Ensure operational readiness of consultation rooms, OT, diagnostics, pharmacy, and reception areas.
Coordinate with doctors, technicians, front desk staff, housekeeping, and vendors.
Ensure timely resolution of operational issues.

Team Management

Supervise front office, housekeeping, support staff, and coordinators.
Prepare staff duty rosters and shift schedules.
Monitor staff attendance, discipline, grooming, and performance.
Conduct regular team meetings and operational briefings.
Support HR in recruitment coordination and onboarding activities.

Client Experience & Service Quality

Ensure excellent customer service and client satisfaction.
Handle escalations, complaints, and service recovery professionally.
Monitor feedback and improve patient/client experience.
Maintain a warm, compassionate, and professional clinic environment.

Inventory & Vendor Management

Monitor stock levels of medicines, consumables, OT supplies, and housekeeping materials.
Coordinate with vendors for maintenance, housekeeping, pest control, biomedical waste, and other facility services.
Ensure timely procurement and stock replenishment.
Verify invoices and maintain vendor coordination.

Compliance & Administration

Ensure adherence to SOPs, hygiene protocols, safety standards, and operational guidelines.
Maintain records, reports, and operational documentation.
Coordinate with management for audits and compliance requirements.
Ensure proper maintenance of clinic infrastructure and equipment.

Financial & Reporting Responsibilities

Monitor billing processes and daily collections.
Maintain operational MIS reports and clinic performance data.
Track expenses and coordinate with accounts for invoice processing.
Support management in achieving operational efficiency and revenue targets.

Required Skills & Competencies

Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strong problem-solving and conflict-resolution skills.
Good administrative and organizational capabilities.
Ability to manage operations in a fast-paced environment.
Customer service orientation and empathy towards pet owners.
Proficiency in MS Excel, Google Sheets, and basic reporting.

Preferred Qualifications

Bachelor's degree in Management, Healthcare Administration, Hospitality, Business Administration, or a related field.
6–10 years of experience in clinic, hospital, healthcare, hospitality, retail, or service operations management.
Experience in veterinary healthcare or animal care organizations will be preferred.
Ability to manage multi-location operations will be an added advantage.

Working Conditions

5-day working week.
Flexibility to handle operational emergencies when required.

Why Join The Exotics Vet?

Be a part of one of India's growing specialty veterinary healthcare organizations.
Work alongside experienced veterinary professionals in a modern clinical environment.
Opportunity to contribute to high-quality patient care and exceptional client experiences.
Collaborative, professional, and growth-oriented workplace.
Excellent career growth opportunities within an expanding veterinary healthcare network.

Pay: From ₹50,000.00 per month

Work Location: In person

Quick apply

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