Wadgaon Sheri Pune Maharashtra Service desk Jobs – 190 Open Jobs Today

Mgr IT Support
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Computer Science
- Customer service
- Windows
Analyst/Associate-Customer Success
The Growth Hive —Baner, Pune, Maharashtra
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Front Desk Receptionist
Vaidyanath Fire Services Pvt. Ltd. —Hadapsar, Pune, Maharashtra
- ₹10,000 - ₹17,000 a month
- Email
- Microsoft Office
- Administrative experience
- Front desk
Quick apply
9d
Global HRIS Specialist
Atlas Copco Group —Pune, Maharashtra
- Hybrid work
- English
- Bachelor's degree
- Human resources
Front Desk Manager
Tails of the City —Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Paid time off
Quick apply
2d
Front Desk Executive
Sri Sathe Infracon Pvt.Ltd —Pune, Maharashtra
- ₹20,000 - ₹22,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Health insurance
Quick apply
Support & Commissioning Coordinator
Vertech —Pune, Maharashtra
- ₹8,00,000 - ₹10,00,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Front Line Manager - HR Shared Services 4A
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- English
- Master's degree
Quick apply
Front Office Executive (Receptionist)
Compass Group —Pune, Maharashtra
- From ₹26,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Cloud Infrastructure Engineer
Qodequay Technologies Pvt ltd —Pune, Maharashtra
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Azure
- Computer Science
- English
Quick apply
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Tech Specialist - Service Desk ( SD1 )
Microland —Pune, Maharashtra
Admin Executive
Kefaru Technologies Pvt. Ltd —Pune, Maharashtra
- ₹10,087.15 - ₹32,543.19 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Human Resource Manager
SIPPL —Kothrud, Pune, Maharashtra
- ₹45,000 - ₹70,000 a month
- Full-time
- Management
- Master's degree
- Conflict management
- Health insurance
- Cell phone reimbursement
Quick apply
7d
Support Lead
HCLTech —Pune, Maharashtra
- Communication skills
4h
ITSM ADMINISTRATOR
ITC WORLDWIDE —Pune, Maharashtra
- Full-time
- Azure
- B.Sc
- DevOps
Quick apply
Java Full Stack Developer with React - Assistant Vice President
Citi —Pune, Maharashtra
- Full-time
- Computer Science
- Java
- AWS
6d
HRIS Reporting Analyst
Veradigm —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
IT Service Desk Help Desk (Full-Time, On-Site)
Parallel Wireless —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
12d
IT UX Services Operations & Continuous Improvement Manager
BOBST —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Analysis skills

I want to receive the latest job alerts for service desk in wadgaon sheri pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk jobs near wadgaon sheri pune maharashtra

HRIS Specialist jobs in Pune, Maharashtra

Administrator jobs in Pune, Maharashtra

IT Support jobs in Pune, Maharashtra

Infrastructure Engineer jobs in Pune, Maharashtra

Front Desk Receptionist jobs in Hadapsar, Pune, Maharashtra

Front Desk Receptionist jobs in Pune, Maharashtra

Full Stack Developer jobs in Pune, Maharashtra

Customer Success Manager jobs in Baner, Pune, Maharashtra

Service Desk Support jobs in Pune, Maharashtra

Continuous Improvement Manager jobs in Pune, Maharashtra

Human Resources Manager jobs in Kothrud, Pune, Maharashtra

HRIS Analyst jobs in Pune, Maharashtra

Seo Specialist jobs in Hebbal, Bengaluru, Karnataka

Ai Ethics Specialist jobs in Hyderabad, Telangana

Hris Specialist jobs in Delhi, Delhi

Jira Administrator jobs in Bengaluru, Karnataka

System Administrator In College jobs in Tamil Nadu

Office Administrator jobs in Delhi, Delhi

Azure Administrator jobs in Pune, Maharashtra

It Support jobs in Nungambakkam, Chennai, Tamil Nadu

Mgr IT Support

UKG (Ultimate Kronos Group) -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Knowledge management
Power BI
ITIL Certification
Computer Science
Incident management
Customer service
Process improvement
Windows
Tanium
Driving Licence
Bachelor's degree
IT support
ServiceNow
Desktop administration
Communication skills
Intune
Identity & access management
Analytics
Information Technology

Full job description

Job description

Company and benefits

Job ID

MGRIT018803

Employment Type

Regular

Work Style

on-site

Location

Pune City,India

Travel

Up to 25%

Role

Mgr IT Support

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Manager, IT Support
Role Summary
The Manager, IT Support is responsible for handling global IT support operations across onsite support, deskside services, remote support, AV conference room support, tech bar services, and service desk channels. This role ensures high-quality end-user support, strong incident and request management, effective escalation handling, and continuous improvement across people, process, and technology. The position requires a strong blend of operational leadership, technical depth, service management expertise, and analytics-driven reporting.
Key Responsibilities

Lead and manage IT support operations across global service functions, including onsite operations, deskside support, remote support, chat, phone, and tech bar.
Oversee support for AV conference rooms, meeting spaces, collaboration technologies, and related onsite technical services.
Manage incident, request, problem, and escalation workflows to ensure timely resolution and service continuity.
Ensure SLA, KPI, and reporting matrix targets are met across all support channels and operational queues.
Build and maintain dashboards, operational reports, and performance metrics using Power BI and other reporting tools.
Analyze trends, recurring issues, service gaps, and performance data to drive service improvements.
Lead and mentor a team of support analysts and technicians, promoting accountability, customer service excellence, and technical growth.
Serve as a ServiceNow subject matter expert for incident, request, workflow, and reporting processes.
Drive process improvements in ticket handling, documentation, knowledge management, and service standardization.
Partner with global IT operations, infrastructure, security, and application teams to support service delivery and issue resolution.
Support endpoint and device management operations across Windows and Mac environments.
Oversee administration and support for Intune, Tanium, and Jamf-based device management practices.
Support identity and access-related operational activities, including ITAM/IAM-adjacent processes as applicable to the support function.
Ensure strong customer communication, clear expectation setting, and professional service delivery.
Maintain operational readiness through standard procedures, knowledge articles, SOPs, and support runbooks.
Identify repeat issues and lead root-cause analysis and problem-resolution initiatives.
Support global operations by aligning local execution with enterprise standards, tools, and service goals.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
8+ years of IT support or IT operations experience, including leadership responsibility.
Strong experience managing onsite support, deskside, remote support, and service desk operations.
Hands-on experience supporting Windows and Mac endpoints.

Working knowledge of:

Microsoft Intune
Tanium
Jamf
ServiceNow
Power BI
AV conference room technologies
Endpoint management practices
Strong understanding of incident management, request fulfillment, SLA management, and escalation handling.
Experience creating dashboards, KPI reporting, and operational scorecards.
Excellent communication, customer service, and stakeholder management skills.
Experience supporting distributed or global operations.

Preferred Qualifications

Experience leading global support teams in a matrixed environment.
Strong ServiceNow administration and reporting expertise.
Experience with ITAM, endpoint compliance, and device lifecycle management.
Experience designing operational dashboards and executive reporting packs.
ITIL certification or equivalent service management knowledge
Experience with knowledge management, process improvement, and standardization initiatives.
Familiarity with collaboration platforms and AV support in enterprise office environments.

Core Competencies

Leadership and team development
Customer service excellence
Incident and escalation management
Global operations mindset

ServiceNow expertise

Power BI analytics and reporting
KPI, SLA, and metrics management
Endpoint management across Windows and Mac
Intune, Tanium, and Jamf administration support
AV and onsite support operations
Process improvement and operational discipline
Strong communication and stakeholder engagement

Success Measures

SLA and KPI attainment across support operation
Improved user satisfaction and service quality
Reduced incident backlog and repeat issues
Accurate and timely dashboards and reporting
Strong team performance and capability growth
Improved endpoint and onsite support effectiveness
Better alignment across global IT operations

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Apply Now

Refine Your Search

service desk jobs in wadgaon sheri pune maharashtra

Mgr IT Support

Analyst/Associate-Customer Success

Front Desk Receptionist

Global HRIS Specialist

Front Desk Manager

Front Desk Executive

Support & Commissioning Coordinator

Front Line Manager - HR Shared Services 4A

Front Office Executive (Receptionist)

Cloud Infrastructure Engineer

Helpdesk Shift lead

Tech Specialist - Service Desk ( SD1 )

Admin Executive

Human Resource Manager

Support Lead

ITSM ADMINISTRATOR

Java Full Stack Developer with React - Assistant Vice President

HRIS Reporting Analyst

IT Service Desk Help Desk (Full-Time, On-Site)

IT UX Services Operations & Continuous Improvement Manager

I want to receive the latest job alerts for service desk in wadgaon sheri pune maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected