Candidate profile (title) Who you are
Candidate profile (text) - Default language With the IKEA India Way Forward and approved Omnichannel Market Development Plan (FY25–30), we are proud to announce a significant step in our journey — the launch of our first physical Customer Meeting Point (CMP) in Pune!
After five years of serving the Pune market through our online channel, this new CMP marks a meaningful evolution in how we connect with our customers. It brings us closer to the community, offering a seamless, inspiring, truly omnichannel IKEA experience and makes us more accessible, sustainable, and customer centric. Together, we’re shaping the future of home furnishing.
We’re on the lookout for an enthusiastic and customer-focused Commercial Manager who lives and breathes home furnishing. This is your chance to lead an energetic team, introduce IKEA to new customers, drive success in a new market, and create a meaningful and locally relevant shopping experience. He/ she must be willing to work in dynamic work environment.
- Knowledge of business and management principles involving strategic planning, resource allocation and leadership technique.
- Proven track record of leading and developing co-workers and leaders in a fast-paced retail environment
- Experience of leading and developing people with good results
- Strong desire to deliver excellent customer service.
- Knowledge of physical inventory methods and schedules, merchandise recovery standards.
- Analytical and numerical skills.
- Strong understanding of what excellent customer service looks like.
- Experience of setting and implementing action plans, budgets and following up goals. Ability to think, lead and act strategically.
- Understand profit and loss and how it affects the results through departmental actions.
- Experience gained in a shopkeeper and CAM role in the IKEA store with proven results.
Key responsibilities (title) Your responsibilities
Key responsibilities (text) Drive extraordinary growth and brand positioning, maximizing sales and encouraging an excellent shopping experience across all channels. Strengthening the competitive position of IKEA in a market, increasing penetration and market share. Work in partnership with all stakeholders, to ensure the continued success of the IKEA Concept and to ensure commercial direction, processes and tools are effectively implemented in most cost-efficient way. Contribute, create and implement store strategies and actions, steering the business in an omnichannel retail environment.
Lead and inspire your team, to optimize and improve the shopping experience, to secure customers satisfaction and increased sales and profitability in your store. You achieve this using your knowledge of the IKEA product range, the local market, competition and customers. Your leadership is based on performing and delivering while learning and developing in the business. You use the IKEA tools and expertise of your team and your colleagues to support you. In your strategies and actions, you always consider and steer the business in a multichannel retail environment, particularly IKEA store, IKEA website and App. You actively work towards fulfilling the tasks of an IKEA store:
- Balance between efficiency in operation, well-staffed with competent co-workers, customer service and commerciality to secure sales.
- Show home furnishing solutions, local relevance and inspiring home furnishing ideas
- Serve as a well-qualified home furnishing specialist and as the leader in life at home
- Secure a great Customer shopping experience
- Accountable for leading the store commercial team, Selling, Com-In and Logistics and working in collaboration with the Food and Customer Relation team to secure a seamless and omnichannel shopping experience
- Create, deliver and lead the omnichannel commercial action plan and the commercial calendar for the store taking input from the team and the matrix managers to ensure the store supports the achievement of the agreed goals for the country maximizing sales and generating sustained long-term profitability
- Drive sales and optimize profitability in the store using the knowledge of the range, local market, competition and customers. Analysis the store's commercial performance and enables the IKEA mechanical sales system to work efficiently and ensure continue success of the IKEA Concept
- Contribute interdependently to the creation and implementation of the store business plan with knowledge of people's life at home, of your local market potential and consumer shopping behaviors. Work with your team and other functions to ensure your store is locally relevant throughout the different sales channels. Secure successful implementation of country priorities, share and implement good solutions.
- Ensure that customer insights are translated into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way
- Ensure a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions and commercial calendar
- Initiate and facilitate all the processes of the working method for presenting the IKEA range that lead the store team to a relevant, sustainable and inspiring range presentation, an optimal store layout and effective and efficient store communication
- Responsible for identifying, recruiting and developing talent to secure a diverse, competent, high performing team and future succession. Supports your team leader in doing the same with their co-workers.
- Ensure that the team works in compliance with the IKEA code of Conduct and the IKEA Employment Standards
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth?", "Can I trust IKEA", "Is there something for me?
- Ensure you have the right number of co-workers in the right place at the right time to run the store successfully and ensure co-workers are ready and available to serve customers and help them to buy.
- Ensure your team members understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
- Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
- Follow up your financial goals, KPIs and costs, and act on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
- Secure a competent and high-performing team and team leader who inspire and empower every coworker to recognize and understand their contribution. Identify and develop the many talents within the store to secure succession planning.
- Understand the IKEA social and environmental commitments and know how you can contribute to sustainability
Team vision ( title) Together as a team
Team vision (text) Our mission is to enable extraordinary growth by empowering co-workers and leaders to secure a simple, unique, enjoyable, convenient, successful, and seamless shopping experience based on efficient & effective processes and operations in the store.
The main responsibilities are ensuring satisfied customers by using all media and sales channels available to attract and encourage more customers and visitors to come more often and buy more, optimizing sales and sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. Develop and execute sales steering and selling the IKEA way to increased sales, sustained long-term profitability and customer happiness.
Let’s create the future of home furnishing together! ❤
Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"
