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Healthcare Operation Manager

Bexcode Services -
Remote

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Job details

Permanent | Full-time
4 hours ago

Qualifications

Jira
Six Sigma Certification
Microsoft Excel
EHR systems
PMP
Medical coding
Meditech
Project management
Bachelor's degree
Medical billing
EMR systems
APIs
Certified Scrum Master
Agile
Business Administration
Leadership
Billing
Communication skills

Full job description

Health Tech Operations Manager – US Healthcare | EHR | RCM | HIPAA | Remote

Company: Bexcode Services
Location: Remote (India)
Shift: US Time Zone (5:30 PM – 2:30 AM IST)
Employment Type: Full-Time
Experience: 5–10+ Years

About the Role

Bexcode Services is looking for an experienced Health Tech Operations Manager with a strong background in US Healthcare Operations and Healthcare Technology. The ideal candidate will lead operational delivery for US healthcare clients, manage cross-functional teams, optimize workflows, and ensure compliance with US healthcare standards.

This role is ideal for professionals with experience in Digital Health, Healthcare IT, EHR/EMR platforms, Revenue Cycle Management (RCM), Care Coordination, Patient Engagement, Healthcare SaaS, and HIPAA-compliant operations.

Key Responsibilities

Lead end-to-end US HealthTech operations and delivery.
Manage operations teams supporting healthcare providers, hospitals, clinics, and digital health organizations.
Drive operational excellence, productivity, quality, and client satisfaction.
Monitor KPIs, SLAs, turnaround time (TAT), and operational dashboards.
Build, implement, and improve SOPs and operational workflows.
Collaborate with Product, Engineering, Customer Success, Clinical, Sales, and Implementation teams.
Handle client escalations, root cause analysis, and process improvement initiatives.
Ensure HIPAA compliance and adherence to US healthcare regulations.
Oversee workforce planning, resource allocation, and performance management.
Support new client implementations, onboarding, and operational transitions.
Lead automation and process optimization initiatives.
Coach and mentor team members to achieve operational goals.

Required Skills

US Healthcare Operations
HealthTech Operations
Healthcare IT
Digital Health
Healthcare SaaS
Healthcare Operations Management
Electronic Health Records (EHR/EMR)
Revenue Cycle Management (RCM)
Medical Billing Operations
Medical Coding Workflow Knowledge
Patient Engagement
Care Coordination
Population Health
Clinical Workflow Management
HIPAA Compliance
Healthcare Analytics
Process Improvement
Client Success
Project Management
Team Leadership

Preferred EHR/EMR Experience

Candidates with hands-on experience working on any of the following platforms will be preferred:

Epic
Cerner
Athenahealth
eClinicalWorks
NextGen Healthcare
Veradigm (Allscripts)
MEDITECH
Practice Fusion
DrChrono
Kareo
AdvancedMD

Preferred Technical Knowledge

HL7
FHIR
Healthcare APIs
Interoperability
Clinical Documentation
Patient Scheduling
Telehealth Operations
Provider Credentialing
CRM Platforms
Jira
Asana
Monday.com
Microsoft Excel (Advanced)
Google Workspace

Qualifications

Bachelor's degree in Healthcare Administration, Health Information Management, Business Administration, Life Sciences, Pharmacy, Nursing, Computer Science, or a related field.
5–10+ years of experience in US Healthcare or HealthTech Operations.
At least 3 years of experience managing teams.
Strong communication and stakeholder management skills.
Proven experience working with US healthcare clients.

Preferred Certifications

PMP
Lean Six Sigma Green Belt/Black Belt
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Certified Scrum Master (CSM)
HIPAA Certification

Why Join Bexcode Services?

Work with leading US Healthcare and HealthTech clients.
Fully remote opportunity.
Competitive compensation.
Career growth into Senior Operations Leadership.
Collaborative, innovation-driven work environment.
Opportunity to work on cutting-edge Healthcare Technology platforms.

Experience:

US Health Tech : 4 years (Preferred)
US Health care: 4 years (Preferred)
US healthcare operation: 4 years (Preferred)

Location:

Remote (Required)

Shift availability:

Night Shift (Required)

Work Location: Remote

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