Goa Guest experience manager Jobs – 170 Open Jobs Today

Training Manager
Marriott International, Inc —Goa, Goa
- Full-time
- Customer service
- No experience needed
- Bachelor's degree
Sales Manager - Celebrations
Grand Hyatt Goa —Bambolim, Goa
- Full-time
- Hospitality
- Sales
- Administrative experience
Customer Service Manager
International Workplace Group plc —Goa
- Full-time
- English
- In-person
Captain
Gunpowder —Assagao, Goa
- ₹22,000 - ₹24,000 a month
- Full-time
- English
- POS
- In-person
- Paid time off
- Food provided
Quick apply
Senior Manager- Branch
goSTOPS Hospitality Pvt Ltd —Goa
- Hospitality
- Computer literacy
- Bachelor's degree
Quick apply
Assistant Manager- Spa
Grand Hyatt Goa —Bambolim, Goa
- Full-time
- Hospitality
- Bachelor's degree
- Diploma
7d
Assistant Catering Sales Manager
IHCL —Goa
- Hospitality
- English
9d
Mgr-Reservations
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- 12th Pass
Team Leader-Ayurveda Specialist
Grand Hyatt Goa —Bambolim, Goa
- Full-time
- Hospitality
- Bachelor's degree
- Diploma
Front Office Manager
The Wagon —Colva, Goa
- ₹12,631.86 - ₹45,931.93 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Cell phone reimbursement
- Food provided
Quick apply
7d
Group Conference & Events Sales executive
Holiday Inn —Goa
- Diploma
Operations Manager
IBIS STYLES —Calangute, Goa
- Full-time
- Hospitality
- Master's degree
- Analysis skills
Quick apply
Duty Manager: Hotel
Care Plus Facility Private Limited —Goa, Goa
- ₹20,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Food provided
Quick apply
4d
Guest Service Associate/GSP
Rosetta Hospitality —Goa
- Administrative experience
- Analysis skills
- Organisational skills
Quick apply
Assistant Manager Sales - Reactive
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- Bachelor's degree
F&B Manager
Le Seasons Resort —Goa, Goa
- ₹30,590.29 - ₹35,498.04 a month
- Full-time
- Customer service
- Food service
- In-person
Quick apply
22h
Hotel Facility Manager
TPC lifestyle hospitality pvt ltd —North Goa District, Goa
- ₹30,000.88 - ₹35,000.66 a month
- Weekend availability
- Hospitality
- Plumbing
- HVAC
Quick apply
11d
Reservations : IDS
Deziners Studio —Goa, Goa
- ₹22,000 - ₹25,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
16h
Guest Service Officer - Front Office
Hyatt Centric Candolim Goa —Goa
- Full-time
- Hospitality
- Customer service
- Diploma
DUTY MANAGER
Rosetta Hospitality —Goa
- Night shift
- Computer literacy
- Microsoft Office
- Front desk
Quick apply

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Training Manager

Marriott International, Inc -
Goa, Goa

Apply Now

Job details

Full-time

Qualifications

Customer service
No experience needed
Bachelor's degree
Hospitality Management
Human resources
Human Resources
Training & development
Leadership

Full job description

Additional Information
Job Number26075055
Job CategoryHuman Resources
LocationPost Box No. 64, Miramar, Goa, Goa, India, 403001
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

Promotes and informs employees about all training programs.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Helps employees identify specific behaviors that will contribute to service excellence.

Ensures employees receive on-going training to understand guest expectations.

Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

Meets with training cadre on a regular basis to support training efforts.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

Monitors enrollment and attendance at training classes.

Meets regularly with participants to assess progress and address concerns.

Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Measures transfer of learning from training courses to the operation.

Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

Aligns current training and development programs to effectively impact key business indicators.

Establishes guidelines so employees understand expectations and parameters.

Develops specific training to improve service performance.

Drives brand values and philosophy in all training and development activities.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

Participates in the development of the Training budget as required.

Manages budget in alignment with Human Resources and property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Utilizes P-card if appropriate to control and monitor departmental expenditures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest experience manager jobs in goa

Training Manager

Sales Manager - Celebrations

Customer Service Manager

Captain

Senior Manager- Branch

Assistant Manager- Spa

Assistant Catering Sales Manager

Mgr-Reservations

Team Leader-Ayurveda Specialist

Front Office Manager

Group Conference & Events Sales executive

Operations Manager

Duty Manager: Hotel

Guest Service Associate/GSP

Assistant Manager Sales - Reactive

F&B Manager

Hotel Facility Manager

Reservations : IDS

Guest Service Officer - Front Office

DUTY MANAGER

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