Hsr Layout Bengaluru Karnataka Customer support coordinator Jobs – 215 Open Jobs Today

Operations Manager (Reporting & Medical Operations)
Cent Health —Bengaluru, Karnataka
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Master's degree
- Health insurance
Quick apply
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Incident Manager I
EagleView —Bengaluru, Karnataka
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Futura Surgicare Pvt Ltd —Yeshwanthpur, Bengaluru, Karnataka
- Full-time
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MSX International —Bengaluru, Karnataka
- Full-time
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Orange Rehab and CDC —Bengaluru, Karnataka
- ₹9,000 - ₹16,000 a month
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VEGA SYS CON —Bengaluru, Karnataka
- ₹18,000 - ₹28,000 a month
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Sales Coordinator
EINSATZ Technologies —HSR Layout, Bengaluru, Karnataka
- From ₹20,000 a month
- Full-time
- English
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- Data entry
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Avyukt Pharmaceuticals —Yeshwanthpur, Bengaluru, Karnataka
- Up to ₹25,000 a month
- Full-time
- Microsoft Powerpoint
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- Paid time off
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13d
Resort Operations Coordinator
Nikhara Bharath Construction Company Limited —Bengaluru, Karnataka
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
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- Cell phone reimbursement
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Administrator, Application Support
Magna —Bengaluru, Karnataka
- Full-time
- Spanish
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Sales Coordinator
Steel Force Building Materials Trading —Bengaluru, Karnataka
- From ₹30,000 a month
- Full-time
- English
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Customer Relationship Manager (CRM)
Inspira Builders —Bangalore City, Bengaluru, Karnataka
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
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Sales Enablement Specialist
Companystore.io —Domlur, Bengaluru, Karnataka
- ₹4,50,000 - ₹5,00,000 a year
- Full-time
- Sales
- Bachelor's degree
- Business Administration
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Client Invoicing Coordinator
Black Box —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
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Service Desk Tier 2-Bengaluru, KA
Diversified —Bengaluru, Karnataka
- Weekend availability
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Vertex Techno Solutions (B) Pvt. Ltd —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
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Sales Co-ordinator
STEMx Innovations Pvt.Ltd —Bengaluru, Karnataka
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
- Health insurance
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Platinum Support Account Manager - Specialist
Sprinklr —Bengaluru, Karnataka
- Weekend availability
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- Bachelor's degree
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Senior Platinum Support Account Manager
Sprinklr —Bengaluru, Karnataka
- Full-time
- CRM software
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5d
Workplace Coordinator
Zillow.com —Bengaluru, Karnataka
- Full-time
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Operations Manager (Reporting & Medical Operations)

Cent Health
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹8,00,000 - ₹14,00,000 a year
20 hours ago

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Excel
Engineering
Master's degree
Bachelor's degree
Continuous improvement
Business Administration
MBA
Communication skills

Full job description

Job Description – Operations Manager (Reporting & Medical Operations)Position

Operations Manager – Reporting Operations

Department: Operations

Location: Head Office

Reports To: Head of Operations

About Cent Health

Cent Health is building India's most trusted preventive healthcare platform through advanced diagnostics and an exceptional customer experience. As our scan volumes, reporting complexity, and specialist network continue to grow, we are looking for a Reporting Operations Manager to ensure timely, accurate, and seamless report delivery across all diagnostic services.

Role Summary

The Operations Manager II – Reporting Operations will own the end-to-end reporting operations across Radiology, Blood Tests, and Genetics. The role is responsible for ensuring all reports are assigned, tracked, reviewed, published, and delivered within defined SLAs while maintaining the highest standards of quality and accuracy.

This role will work closely with Radiologists, Pathologists, Geneticists, Reporting Coordinators, Technology, and Customer Experience teams to drive operational excellence and continuous process improvement.

Key Responsibilities1. End-to-End Reporting Operations

Own the complete reporting workflow from scan completion to report delivery.
Monitor reporting queues and ensure timely assignment to doctors.
Ensure balanced workload distribution across reporting specialists.
Resolve operational bottlenecks impacting report turnaround times.

2. Turnaround Time (TAT) Management

Monitor Blood Report TAT.
Monitor Scan Report Publishing TAT.
Monitor Genetics Reporting TAT.
Ensure reports are delivered within committed customer SLAs.
Proactively escalate delays and drive timely resolution.

3. Doctor Management

Coordinate with Radiologists, Pathologists, and Genetics specialists for daily reporting schedules.
Manage doctor rosters, availability, and workload allocation.
Ensure adequate reporting capacity during peak periods.
Act as the primary operational point of contact for reporting doctors.

4. Reporting Quality & Accuracy

Monitor reporting accuracy through regular quality audits.
Identify recurring reporting errors and work with clinical leadership to implement corrective actions.
Ensure adherence to reporting SOPs and quality standards.
Support continuous quality improvement initiatives.

5. Report Publishing & Delivery

Ensure reports are reviewed, finalized, and published without unnecessary delays.
Coordinate with Customer Experience teams for timely customer communication where required.
Minimize report delivery failures and rework.

6. Operational Dashboards & Performance Monitoring

Track daily reporting volumes across all diagnostic services.
Publish operational dashboards highlighting TAT, backlog, accuracy, and doctor productivity.
Identify trends and recommend process improvements.

7. Process Improvement

Standardize reporting workflows across all modalities.
Reduce manual interventions through automation and technology.
Improve reporting efficiency while maintaining clinical quality.
Drive initiatives to reduce turnaround times and enhance productivity.

8. Cross-functional Coordination

Collaborate with:

Radiologists
Pathologists
Genetics Team
Reporting Coordinators
Technology Team
Customer Experience
Operations
Clinical Leadership

to ensure seamless report generation and delivery.

Key Performance Indicators (KPIs)

KPI

Ownership

Blood Reports Turnaround Time (TAT)

Central Owner

Scan Reports Publishing TAT

Central Owner

Reports Delivered Within TAT (%)

Central Owner

Genetics Reporting TAT

Central Owner

Reporting Accuracy (%)

Central Owner

Doctor Utilization & Availability

Central Owner

Reporting Backlog

Central Owner

Daily Pending Reports

Central Owner

Escalation Resolution Time

Central Owner

Customer Report Delay Complaints

Central Owner

Qualifications

Bachelor's degree in Engineering, Technology, Healthcare Management, Life Sciences, Operations, Business Administration, or a related field.
MBA or Master's degree is preferred.

Experience

5–8 years of experience in healthcare operations, diagnostic operations, hospital operations, or clinical workflow management.
Experience working with Radiology, Pathology, or diagnostic reporting teams is highly preferred.
Experience managing doctor coordination and SLA-driven operations.

Skills Required

Strong operational planning and execution
SLA and Turnaround Time management
Stakeholder and doctor management
Workflow optimization
Data analysis and dashboard reporting
Problem-solving and decision-making
Excellent communication and coordination skills
High attention to detail
Process improvement mindset
Advanced Excel and operational reporting tools

Success in this Role

Within the first 6 months, the Operations Manager should be able to:

Achieve >95% reports delivered within defined TAT.
Reduce reporting backlogs through efficient workflow management.
Establish standardized reporting dashboards across all diagnostic services.
Improve doctor scheduling and workload utilization.
Increase reporting accuracy through quality audits and process improvements.
Build a scalable reporting operations model to support Cent Health's growth.

Why Join Cent Health?

As Reporting Operations Manager, you will play a critical role in ensuring every diagnostic report reaches customers accurately and on time. You will help build a scalable reporting ecosystem capable of supporting Cent Health's rapid expansion while maintaining the highest standards of clinical quality and operational excellence.

Pay: ₹800,000.00 - ₹1,400,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

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