Chennai, Tamil Nadu
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console.
Systems Administration for Components installed in Customer environment like:
Application Proxy Connector
Mobile Content Management
OneDrive & SharePoint Management
Experience in Enterprise Mobility Security features covered under Modern workplace offering:
Mobile device management – Intune
Data security
Windows 10, Desktop virtualization
Windows Autopilot Setup & Provisioning
Knowledge of Microsoft 365 Identity & Access Management
AD integration for AD Connect
Conditional Access
Information Protect
Data Loss Prevention
Data Encryption
Experience in customer support, product support, IT Admin Support, consulting, or solutions architect or systems development.
Providing pre-sales technical / architectural support and driving successful user adoption
Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite
Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant.
Responsible for service administration and Corporate Accounts maintenance like:
APNs service account
Google Enterprise Account
SSL Provider Account
Apple Business Manager
Understanding on the Network requirement for the components installed On-Prem or Customer cloud tenant.
Enforce MAM policies and procedures in the Intune environment.
Mobile Application Management or MAM
Allow/block/quarantine access to blacklisted applications.
Application packaging via Intune App Wapper
Application Deployment via Intune on Win10 Devices
Should have knowledge on VPP application management.
Provide support for publishing applications into the Company Portal catalog and help deployment of those applications.
Should have expertise on Application Deploy, Upgrades and Application removal on all major platforms.
Monitor for application compliance and configure auto enforcement policy to fix.
Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed.
Distribute Software and apps “over -the air” on all platforms & OS.
Mobile Device Management or MDM
Manage and maintain MDM platform and underlying infrastructure:
Manage legacy infrastructure in compliance with MDM solutions.
Manage cloud changes, manage certificate/PKI Management
BYOD, Wifi Certificates & VPN
Modern Authentication
Enable employee self-activation of corporate and BYODs.
Provide services for real time cost management (License Harvesting) and policy enforcement
Optimize mobile carrier plan according to use requirements, user profile studies and standards and policies.
Provide device alerts and warnings for overages and roaming (If telecom polices are enforced).
Provide authorized employees secure access to approved third party and private applications
MIM Provide ability to enforce security and policy through role-based models.
Provide self-service to enrol devices with authentication for secure provisioning
Contribute to MDM capabilities development and improvement for a Persona Orientation Model
Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.
Respond to requests from internal and authorized external business units in a timely manner.
Prioritize and execute tasks in a time-sensitive environment.
Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions of different dept. within the customer network.
Skill Requirements
Intune Professional Certification preferred + Minimum Eight years of relevant work experience with mobile devices.
Microsoft Office 365 MCSA certification preferred
Knowledgeable in managing iOS and Android devices
Understanding of VIP support (Special/Privileged) users/devices.
Experience Windows server 2008/2012 installation and maintenance
Excellent teamwork, Time - Management and organizational skills.
Intermediate Microsoft SQL and PowerShell skills required.
Good knowledge on certificate-based profile deployment
Integration knowledge of on-premises services with Intune portal If required.
Perform other duties as deemed necessary and assigned by the customer and management.
Strong interpersonal skills and problem-solving abilities.
Understanding of ITIL framework (Optional)
Willingness to work in shifts
Other Requirements
1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)
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