L. B. Nagar Hyderabad Telangana Retail store manager Jobs – 109 Open Jobs Today

Customer Service Executive
Satus Smart Solutions Private Limited —Hyderabad, Telangana
- From ₹23,000 a month
- Full-time
- English
- Bachelor's degree
- Smartphone
Quick apply
1d
Showroom Manager( Jewellery Industry)
Elitestaffing —Hyderabad, Telangana
- ₹53,555.36 - ₹99,387.74 a month
- Weekend availability
- Management
- Inventory management
- Microsoft Office
Quick apply
4d
Store Manager- Kukatpally (Hyderabad)
Ugaoo Agritech Pvt Ltd —Hyderabad, Telangana
- Hospitality
- Management
- Sales
Quick apply
1d
IT Manager(SAP)
Bontrue —Hyderabad, Telangana
- ₹25,000 - ₹45,000 a month
- Full-time
- Computer Science
- ERP systems
- AWS
- Health insurance
Quick apply
Store Executive
The obroma company —Amberpet, Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- In-person
Quick apply
11d
Floor Manager
ARC International Fertility & Research Centre —Hyderabad, Telangana
- ₹17,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
6d
Key Account Manager
IKEA —Hyderabad, Telangana
- Full-time
- Analysis skills
- Project management
- Communication skills
13d
Global Category Manager – Indirect – Facilities Management
TJX Companies —Hyderabad, Telangana
- Full-time
- Microsoft Office
- Master's degree
- 12th Pass
Operations Manager
Simplex E-mart Private Limited —Abids, Hyderabad, Telangana
- From ₹30,000 a month
- Full-time
- In-person
Quick apply
Assistant Production Manager
Dog-O-Bow PVT LTD —KPHB Colony, Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- ERP systems
Quick apply
7d
Floor Manager for Jwellery store
Sri Jain Jewel Park —Hyderabad, Telangana
- Full-time
- Management
- Sales
- Customer service
Quick apply
Assistant Spa Manager
Ode spa Wellness —Hyderabad, Telangana
- ₹15,000 - ₹30,000 a month
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Sales Advisor-Part Time-Fixed Term
H&M —Hyderabad, Telangana
- Full-time
- Health insurance
Quick apply
Retail Operations Associate
Material Depot —Hyderabad, Telangana
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Retail Project Manager
Aspire Systems —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- Computer Science
- PMP
IT&D Manager, Smart Execution
Reckitt —Hyderabad, Telangana
- Azure
- Product management
- Agile
- Health insurance
Duty Manager
Ode Spa —Hyderabad, Telangana
- Full-time
- Walk-in
- Communication skills
Store Sales Manager
Titan Eye+ —Madhapur, Hyderabad, Telangana
- Full-time
- Walk-in
- In-person
Quick apply
Assistant Store Manager
Prompt Personnel Private Limited —Jubliee Hills, Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Full-time
- In-person
- Health insurance
Quick apply
8d
Store Auditor
PJE Jewels Pvt Ltd —Hyderabad, Telangana
- ₹20,000 - ₹28,000 a month
- Full-time
- Analysis skills
- Accounting
- In-person
Quick apply

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Customer Service Executive

Satus Smart Solutions Private Limited
Hyderabad, Telangana

Quick apply

Job details

Full-time
From ₹23,000 a month
1 day ago

Qualifications

Telugu
Call center experience
English
Bachelor's degree
Customer support
Hindi
Communication skills

Full job description

Customer Service Representative

Retailer & Distributor Support | Post-Onboarding | Voice + Chat

Role: Customer Service Representative (CSR) — Retailer & Distributor Support Type: Full-time Experience: 0–3 years. Freshers with strong communication welcome; prior customer-support / tele-calling / field-support experience is a plus Languages: Telugu + Hindi/Hinglish required; English for internal coordination Reports to: Sales Manager

About the Company

We power a buyer app on an ONDC-backed B2B commerce platform that lets kirana (neighbourhood) stores place orders to all the distributors in their area from a single app, instead of waiting for salesmen or travelling to wholesalers.

The platform is live with thousands of retailers and dozens of brands onboarded, and is expanding to additional cities. As we onboard thousands more shopkeepers and distributors, they need fast, patient, reliable support — and that's where you come in.

The Role, in One Line

You keep retailers and distributors happy after they join.

When a kirana owner or a distributor has a question or a problem — an order, a scheme, a delivery, an app issue — you're the person who picks up, understands it in their own language, solves it or gets it solved, and closes the loop quickly.

Who You'll Support

Kirana Retailers (Customers)

How to place an order, minimum order value (MOV) and beat-day rules
Order status, delivery timing and "order not delivered" issues
Scheme, pricing and offer questions
App help — login, catalogue, payments
Complaints about wrong / short / damaged items

Distributors

Accepting, processing and fulfilling retailer orders on the app
Delivery and service-level follow-ups
Scheme / margin / billing clarifications
App and account issues
Escalations that need coordination with internal teams

What You'll Do

Handle inbound and outbound queries via calls, WhatsApp and chat — patiently and in the customer's own language.
Provide post-onboarding support to shopkeepers and distributors after they're onboarded — helping them place their first orders, understand MOV and beat-day rules, and get comfortable with the app.
Resolve order, delivery, scheme, pricing, billing and app issues — solving what you can directly and escalating the rest to the right internal team.
Coordinate between retailer and distributor when an order isn't fulfilled on time — follow up with the distributor and internal teams so the retailer isn't left waiting (standard is to resolve retailer issues within 12 hours).
Log every interaction accurately in the CRM / ticketing system — status, resolution and follow-ups — so nothing falls through the cracks.
Escalate genuine or repeat issues to the operations, tech or distributor-management teams with clear notes so they're resolved fast.
Proactively guide retailers and distributors about updates, schemes and best practices, turning support conversations into stickier, more active users.
Share ground-level feedback (common complaints, recurring app problems, delivery gaps) back to the team so root causes get fixed, not just tickets.

Key Result Areas (KRAs)

Resolve retailer and distributor issues within the agreed timeline (12-hour standard for retailer issues).
Maintain high first-contact resolution and low repeat-complaint rates.
Keep customer satisfaction (CSAT) high across both retailers and distributors.
Ensure every interaction is logged accurately and followed up to closure.
Drive post-onboarding activation — help newly onboarded stores actually start ordering.

Who We're Looking For

The most important thing is that you're a clear, patient communicator who can win the trust of a kirana owner or distributor who may not be very tech-savvy.

Education: Any graduate (or final-year). Degree/college tier is not a barrier — communication and attitude matter most.
Language: Fluent in Telugu and Hindi/Hinglish, able to explain things simply in everyday shopkeeper language — no jargon. English for internal coordination.
Temperament: Patient, warm and calm under pressure — you can handle a frustrated shopkeeper without losing your cool.
Tech comfort: Comfortable using a smartphone, apps, WhatsApp and basic computer/CRM tools; able to learn systems quickly.
Ownership: You take ownership of a problem until it's actually solved — you don't just pass it on and forget.
Organised: Clear note-taking, accurate logging and reliable follow-through.

Nice to Have (Not Required)

Prior experience in customer support, call centre, tele-sales, or field support — ideally in FMCG, retail, fintech or B2B apps.
Familiarity with kirana / general trade, distributors, or ONDC.

What You'll Get

A front-row seat in a fast-growing, government-backed (ONDC) commerce platform scaling across India.
Training on the product, processes and support tools.
Direct impact — your work decides whether thousands of shopkeepers stay and grow with the platform.

Growth paths into team-lead, quality, operations or key-account roles for strong performers.

Pay: From ₹23,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

retail store manager jobs in l. b. nagar hyderabad telangana

Customer Service Executive

Showroom Manager( Jewellery Industry)

Store Manager- Kukatpally (Hyderabad)

IT Manager(SAP)

Store Executive

Floor Manager

Key Account Manager

Global Category Manager – Indirect – Facilities Management

Operations Manager

Assistant Production Manager

Floor Manager for Jwellery store

Assistant Spa Manager

Sales Advisor-Part Time-Fixed Term

Retail Operations Associate

Retail Project Manager

IT&D Manager, Smart Execution

Duty Manager

Store Sales Manager

Assistant Store Manager

Store Auditor

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