Hyderabad District Telangana Customer service representative Jobs – 114 Open Jobs Today

Program Specialist, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Customer Relationship Associate
Placemein —Kondapur, Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- B.Sc
- English
- Paid time off
- Work from home
Quick apply
8d
Customer Service Leader
Parker Hannifin Corporation —Hyderabad, Telangana
- Full-time
- Customer service
- Salesforce
- Master's degree
6d
Customer Service Representative & Service Advisor
MOTOMILE —Hyderabad, Telangana
- ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply
Customer Success Associate
Hewlett Packard Enterprise —Hyderabad, Telangana
- Full-time
- Computer Science
- Data analysis skills
- Master's degree
Customer Service Quality Coordinator
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative
Jg —Hyderabad, Telangana
- ₹15,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Commuter assistance
Quick apply
2d
Customer Service Representative
Copart —Hyderabad, Telangana
- Full-time
Quick apply
2d
Customer Service Representative
Asatkalpa —Hyderabad, Telangana
- Up to ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
6d
Customer Service Representative
SMG consultancy —Hyderabad, Telangana
- ₹2,30,000 - ₹2,50,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
7d
Customer Care - Technical Support Specialist
UWorld, LLC —Hyderabad, Telangana
- Weekend availability
- Windows
- Bachelor's degree
- Data entry
Quick apply
7d
Customer Support & Sales Coordinator (Tamil / Malayalam/Hindi)
Owl Techno LLP —Malkajgiri, Hyderabad, Telangana
- ₹10,456.85 - ₹29,900.21 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Health insurance
Quick apply
Customer Service Associate
Alt Switch Software Services —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
Quick apply
14d
Customer Success Associate
SalarySe —Hyderabad, Telangana
- ₹20,000 - ₹35,000 a month
- Full-time
- Sales
- Public speaking
- Bachelor's degree
Quick apply
14d
Specialist - Customer Care - Blended 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Financial Services Digital Customer Experience Strategy Leader - India
Capgemini —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
Sr. Associate - Customer Care - Sales & Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Quick apply
3d
Customer Service Representative
Spark Batteries —Hyderabad, Telangana
- ₹8,000 - ₹15,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Commuter assistance
Quick apply
5d
Lead Consultant - Client Services (Oracle Opkey)
Argano —Hyderabad, Telangana
- Full-time
- Oracle
- English
- Finance
13d
Sr Customer Service Executive - Network Operations & Support
Tata Communications —Hyderabad, Telangana
- Full-time
- Project management
- Computer networking
- Communication skills

I want to receive the latest job alerts for customer service representative in hyderabad district telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near hyderabad district telangana

Customer Service Representative jobs in Hyderabad, Telangana

Customer Success Manager jobs in Hyderabad, Telangana

Customer Service Team Lead jobs in Hyderabad, Telangana

Senior Customer Service Representative jobs in Hyderabad, Telangana

Technical Support Specialist jobs in Hyderabad, Telangana

Customer Service Representative jobs in Mumbai, Maharashtra

Blinkit , Customer Support jobs in Mohali, Punjab

Customer Service Representative jobs in Howrah, West Bengal

Customer Service Work From Home jobs in Gujarat

Customer Service Representative jobs in Ahmedabad, Gujarat

Customer Service Representative jobs in Lake Town, Kolkata, West Bengal

Customer Service Representative jobs in Chinchwad, Pune, Maharashtra

Customer Service Representative jobs in South Delhi, Delhi, Delhi

Customer Service Representative jobs in Tarnaka, Hyderabad, Telangana

Customer Support jobs in Tiruppur, Tamil Nadu

Customer Service Representative jobs in Lower Parel, Mumbai, Maharashtra

Customer Service jobs in Coimbatore, Tamil Nadu

Customer Service Representative jobs in Gurgaon Sector 45, Gurugram, Haryana

Work From Home Customer Support jobs in Kharar, Punjab

Senior Sales Support Representative jobs in Navi Mumbai, Maharashtra

Program Specialist, Amazon Customer Service

ADCI HYD 20 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Access
Customer service
Business analysis
Bachelor's degree
Agile
Analytics

Full job description

DESCRIPTION

Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey is degraded.

The Real-Time Remedies Execution (RTRE) function within NCC acts as the centralized communications liaison between Amazon's Recovery teams, Business teams, and Amazon's customers. The mission is to help prevent contacts to Amazon by executing bulk actions on accounts and communications to customers impacted by large-scale issues. RTRE team is responsible for communicating to millions of D2customers each year across more than 20+ languages and owns all bulk actions such as large-scale physical and digital order refunds, cancellations, and more.

Do you want to join a team focused on critical communication and incident recovery, and play a role in the decision-making processes that restore/retain customer trust? Are you a passionate learner willing to relentlessly Deep Dive into data sets and partner with business analysts, advocates across leadership, and business teams? Do you thrive in a culture where Customer Obsession and the Bias For Action are highly valued?

As a Program Specialist, you will play a key role on the team by managing stakeholders on large-scale customer-impacting issues, owning relationships with partner teams, validating data, investigating customer issues, and driving the communications process from creation to execution. You will also contribute to NCC's broader mission of detecting and resolving incidents before customers are impacted, collaborating across multiple teams within the network. You will be detail oriented and results driven to ensure flawless communication execution as well as ensure the needs of both the customers and the business are addressed. Outside of these day-to-day duties, Program Specialists will own and have to work on process improvements.

Key job responsibilities

Own and drive bulk recovery action for D2 customers, including data validation, stakeholder coordination, and flawless execution.
Publish customer-facing mass communications, independently assessing situations and advocating for the most customer-centric path forward.
Manage high-severity incidents by collaborating cross-functionally to mitigate risks to business, customer experience, and associate experience.
Serve as the liaison between business analyst teams, product teams, and recovery stakeholders on complex issues requiring data assistance or tooling alignment.
Execute high-impact mitigation actions using various tools while performing quality checks to ensure ideal customer outcomes.
Plan, prioritize, and deliver team-related projects, balancing day-to-day operations with longer-term improvement initiatives.
Identify process improvement opportunities, propose changes, and amend SOPs once approved.

A day in the life
Our team supports customers impacted by issues with Amazon's first-party products and services (Kindle, Echo, Appstore, Prime Video, etc.). We provide critical communications and take proactive actions to resolve their concerns, reducing the need for customers to contact customer service and improving their overall experience.

Program Specialists manage requests related to D2, collaborating one-to-one with requesting teams to identify optimal solutions for business POCs and impacted customers. Work varies daily - from stakeholder management and content creation to data handling. Once approved, specialists use various tools to execute large-scale actions: mass communications, push notifications, refunds, and order cancellations.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent, or experience driving internal cross-team collaboration
Experience with MS Word, Excel, Access, and PowerPoint
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Work any shift pattern within the 24/7/365 operation including days, nights, holidays, and weekends

PREFERRED QUALIFICATIONS

Experience working with data and leveraging analytics to make decisions
Experience creating and delivering written and oral communications for technical and non-technical audiences
Experience managing multiple projects, prioritizing, planning, and managing time
Experience in a highly agile environment
Experience writing customer facing content at scale.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer service representative jobs in hyderabad district telangana

Program Specialist, Amazon Customer Service

Customer Relationship Associate

Customer Service Leader

Customer Service Representative & Service Advisor

Customer Success Associate

Customer Service Quality Coordinator

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Care - Technical Support Specialist

Customer Support & Sales Coordinator (Tamil / Malayalam/Hindi)

Customer Service Associate

Customer Success Associate

Specialist - Customer Care - Blended 4A

Financial Services Digital Customer Experience Strategy Leader - India

Sr. Associate - Customer Care - Sales & Support 5B

Customer Service Representative

Lead Consultant - Client Services (Oracle Opkey)

Sr Customer Service Executive - Network Operations & Support

I want to receive the latest job alerts for customer service representative in hyderabad district telangana

Explore jobs in more locations

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Jobseeker tools

Employer Tools

Browse

Stay Connected