Lucknow District Uttar Pradesh Customer support executive Jobs – 99 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Jr. Accountant
Agrawal Pharma —Lucknow, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- In-person
- Health insurance
Quick apply
5d
Territory Manager- Customer Experience
Hero Moto Corp —Lucknow, Uttar Pradesh
- Microsoft Excel
- Management
- Microsoft Office
1d
Business Development Executive (BDE)
Brand Maker —Lucknow G.P.O., Lucknow, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Cell phone reimbursement
Quick apply
4d
Customer Care Executive
Digitalbot.ai —Lucknow, Uttar Pradesh
- ₹12,000 - ₹15,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
- Cell phone reimbursement
- Flexible schedule
Quick apply
Business Development Executive
Topworker —Lucknow, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Salesforce
- Microsoft Office
- Health insurance
Quick apply
4d
Accounts Executive
Anand Motor Agencies Ltd —Lucknow, Uttar Pradesh
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Telecaller / Manager / Personal Assistant
Environmental research and analysis —Lucknow, Uttar Pradesh
- ₹10,283.95 - ₹43,799.50 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
Area Sales Manager
HR Manager —Lucknow G.P.O., Lucknow, Uttar Pradesh
- ₹20,000 - ₹35,000 a month
- Full-time
- Sales
- Business development
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
Executive
Vashi Integrated —Lucknow, Uttar Pradesh
- ₹2,00,000 - ₹3,00,000 a year
- Sales
- Bachelor's degree
- Communication skills
Quick apply
13d
Sales Executive (Field Sales) Lucknow
RentStalk —Lucknow, Uttar Pradesh
- From ₹15,000 a month
- Part-time
- Sales
- English
- Master's degree
Quick apply
2d
Associate Territory Manager: LCA
DHL —Lucknow, Uttar Pradesh
- Email
- Management
- Up to 50% travel
- Sales
- Health insurance
- Paid time off
Business Development Manager (BDM)
Lucknow Builders —Lucknow, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Business Development Executive (BDE)
STARTINBHARAT —Lucknow, Uttar Pradesh
- ₹20,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
11d
Tele Caller Executive
AbhiAyu Realty —Sushant Golf City, Lucknow, Uttar Pradesh
- ₹10,000 - ₹12,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
2d
Territory Sales Manager
SwipeWire Commerce Private Limited —Lucknow, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Accounts Executive - Finance & Accounts
Riti Wellness and Healthcare Pvt Ltd —Lucknow, Uttar Pradesh
- ₹10,000 - ₹14,000 a month
- Microsoft Excel
- Up to 50% travel
- Analysis skills
Quick apply
6d
Financial Controller
AccorHotel —Lucknow, Uttar Pradesh
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply
1d
Back Office Executive
MNL COMPANY —Sushant Golf City, Lucknow, Uttar Pradesh
- ₹8,000 - ₹10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Sales Executive
Brand Maker —Lucknow G.P.O., Lucknow, Uttar Pradesh
- ₹8,000 - ₹15,000 a month
- Part-time
- English
- 12th Pass
- Bachelor's degree
- Flexible schedule
Quick apply

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Sr Administrator (Support & Operations)

HCLTech -
Lucknow, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Lucknow, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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customer support executive jobs in lucknow district uttar pradesh

Sr Administrator (Support & Operations)

Jr. Accountant

Territory Manager- Customer Experience

Business Development Executive (BDE)

Customer Care Executive

Business Development Executive

Accounts Executive

Telecaller / Manager / Personal Assistant

Area Sales Manager

Executive

Sales Executive (Field Sales) Lucknow

Associate Territory Manager: LCA

Business Development Manager (BDM)

Business Development Executive (BDE)

Tele Caller Executive

Territory Sales Manager

Accounts Executive - Finance & Accounts

Financial Controller

Back Office Executive

Sales Executive

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