Company Location: Hilite Business Park, Kozhikode (Calicut), Kerala
Operations Manager – Manshar Group of Companies
Company: Manshar Group of Companies
Job Type: Full-Time
Location: Hilite Business Park, Kozhikode (Calicut), Kerala
Experience Required: Minimum 2+ Years
Education: Bachelor's Degree (MBA preferred)
About Manshar Group of Companies
Manshar Group of Companies is a diversified organization operating in education, healthcare, training, and digital services. We are committed to delivering quality services through innovation, operational excellence, and customer satisfaction.
Our Business Divisions1. Ilmeazy E-Learning App
An online education platform offering:
- Online Madrasa (LKG to Grade 10)
- Academic Tuition (Mathematics, Science, English and other subjects)
- Online Preschool Programs
2. Manshar Heal
A Ruqyah healing and Islamic wellness platform providing consultation, healing programs, awareness, and educational services.
3. Manshar Training Institute
A professional training institute offering skill development, certification programs, workshops, and career-focused courses.
We are seeking a proactive and highly organized Operations Manager to oversee and coordinate the day-to-day operations across all business divisions.
Position Summary
The Operations Manager will be responsible for managing, coordinating, and monitoring the performance of all departments within Manshar Group. The role requires strong leadership, operational planning, reporting, cross-functional coordination, and continuous process improvement.
The ideal candidate should ensure that every department achieves its operational goals while maintaining high standards of efficiency, accountability, and customer satisfaction.
Key ResponsibilitiesOperations Management
- Oversee daily operations across all business units.
- Ensure smooth coordination between departments.
- Develop and implement Standard Operating Procedures (SOPs).
- Improve operational efficiency and workflow.
- Monitor project timelines and departmental deliverables.
- Ensure compliance with company policies and quality standards.
Department Coordination
Coordinate and monitor the following departments:
Ilmeazy E-Learning
- Online Madrasa
- Academic Tuition
- Preschool
- Teachers & Academic Coordinators
- Student Support
Manshar Heal
- Ruqyah Consultation
- Appointment Coordination
- Client Support
- Program Management
- Marketing Coordination
Training Institute
- Course Management
- Trainers
- Student Admissions
- Certification Process
- Learning Support
Corporate Departments
- Marketing
- Digital Marketing
- Sales & Admissions
- HR
- Administration
- Finance
- Customer Support
- IT Support
- Content Development
- Graphic Design
- Video Production
Performance Management
- Collect daily, weekly, and monthly reports.
- Monitor departmental KPIs.
- Analyze business performance.
- Identify operational gaps.
- Recommend corrective actions.
- Present reports to management.
Team Leadership
- Supervise department heads.
- Conduct weekly review meetings.
- Monitor employee productivity.
- Resolve operational issues.
- Support recruitment and onboarding.
- Promote teamwork and accountability.
Business Development Support
- Coordinate new business initiatives.
- Assist in launching new programs.
- Support operational planning for expansion.
- Ensure successful execution of strategic projects.
Marketing Coordination
Coordinate with marketing teams regarding:
- Digital marketing campaigns
- Lead generation
- Admissions campaigns
- Brand awareness
- Social media strategy
- Website updates
- Email marketing
- Campaign reporting
Content & Communication
Coordinate the development of:
- Educational content
- Marketing content
- Social media content
- Website content
- Training materials
- Presentation materials
Ensure content quality, consistency, and timely delivery.
Technology & Reporting
- Maintain operational dashboards.
- Prepare Excel reports.
- Develop PowerPoint presentations.
- Coordinate CRM updates.
- Monitor automation initiatives.
- Improve reporting systems.
Key Performance Areas (KPA)1. Operations Excellence
- Efficient daily operations
- SOP implementation
- Process optimization
2. Department Coordination
- Cross-functional communication
- Timely follow-up
- Project execution
3. Business Performance
- Productivity improvement
- Operational efficiency
- Cost optimization
4. Team Management
- Employee engagement
- Staff productivity
- Performance monitoring
5. Reporting & Analytics
- Daily reporting
- Weekly dashboards
- Monthly management reports
- Data accuracy
6. Customer Experience
- Student satisfaction
- Parent satisfaction
- Client satisfaction
- Complaint resolution
7. Marketing & Growth Support
- Campaign coordination
- Lead management
- Admissions support
- Brand visibility
Key Performance Indicators (KPI)Operations
- 95% on-time completion of operational tasks
- 100% departmental reporting compliance
- 90% SOP adherence
- Reduction in operational delays
Reporting
- Daily reports submitted on time
- Weekly performance dashboard
- Monthly management report
- Report accuracy above 98%
Team Performance
- Employee attendance above 95%
- Task completion rate above 90%
- Weekly review meetings conducted
- Staff performance evaluations completed on schedule
Marketing
- Campaign execution as planned
- Lead follow-up within agreed timelines
- Admissions support performance
- Growth in digital engagement
Customer Service
- Complaint resolution within 24–48 hours
- High parent, student, and client satisfaction
- Improved retention of students and clients
Process Improvement
- Successful implementation of operational improvements
- Reduced recurring issues
- Improved workflow efficiency
Daily Responsibilities
- Review departmental reports.
- Conduct morning operations meeting.
- Assign priorities.
- Follow up on pending tasks.
- Monitor admissions and enrollments.
- Review marketing activities.
- Resolve operational issues.
- Coordinate with department heads.
- Update management dashboard.
- Escalate critical issues to management.
Weekly Responsibilities
- Department review meetings.
- KPI analysis.
- Marketing review.
- Admissions review.
- Financial coordination.
- HR review.
- Customer service review.
- Business performance analysis.
- Submit weekly management report.
Monthly Responsibilities
- Department performance evaluation.
- Strategic planning meeting.
- Budget coordination.
- Recruitment planning.
- Business expansion review.
- Process improvement review.
- Monthly management presentation.
- Goal setting for the next month.
Reporting ChecklistIlmeazy E-Learning
- Classes conducted
- Teacher attendance
- Student attendance
- Assignment completion
- Parent feedback
- Admissions
- Student retention
- Revenue generated
Online Madrasa
- Daily classes
- Quran progress
- Islamic studies progress
- Teacher performance
- Student attendance
- Parent satisfaction
Online Preschool
- Activities completed
- Student engagement
- Teacher performance
- Parent communication
- Attendance
Manshar Heal
- Appointments booked
- Consultations completed
- Client follow-ups
- Client satisfaction
- Revenue
- Pending appointments
Training Institute
- Courses running
- Student admissions
- Attendance
- Trainer performance
- Certificates issued
- Placement support (if applicable)
Marketing
- Leads generated
- Cost per lead
- Campaign performance
- Social media growth
- Website traffic
- Conversion rates
Sales & Admissions
- New inquiries
- Follow-up status
- Enrollments completed
- Conversion rate
- Pending prospects
Customer Support
- Tickets received
- Tickets resolved
- Average response time
- Customer satisfaction
- Escalated cases
HR
- Employee attendance
- Recruitment progress
- Leave management
- Staff performance
- Training conducted
Finance
- Revenue
- Expenses
- Outstanding payments
- Collections
- Budget utilization
IT
- Technical issues
- Website status
- Software performance
- User support requests
- Data backup status
Content Team
- Content created
- Videos completed
- Social media posts
- Blogs/articles published
- Pending content tasks
Required SkillsLeadership & Operations
- Operations Management
- Team Leadership
- Cross-functional Coordination
- Process Improvement
- Decision Making
- Project Management
- Time Management
- Problem Solving
- Strategic Planning
Communication
- Excellent verbal and written English communication
- Professional email writing
- Meeting facilitation
- Presentation skills
- Stakeholder management
Digital Marketing
- Digital Marketing fundamentals
- Social Media Management
- Lead Generation
- Meta Ads awareness
- Google Ads awareness
- SEO basics
- Email Marketing
- Campaign coordination
Content Creation
- Content planning
- Basic copywriting
- Educational content coordination
- Social media content
- AI tools for productivity (preferred)
Computer & IT Skills
- Microsoft Excel (Intermediate)
- Microsoft PowerPoint
- Microsoft Word
- Google Workspace
- CRM software
- Online meeting platforms (Zoom, Google Meet, Microsoft Teams)
- Project management tools (Trello, ClickUp, Asana or similar)
- Basic data analysis and reporting
Qualifications
- Bachelor's Degree in Business Administration, Operations Management, Marketing, Education, or a related field.
- MBA or equivalent postgraduate qualification is an added advantage.
Experience
- Minimum 2 years of experience in Operations Management, Operations Coordination, Project Management, Administration, or Business Management.
- Experience in EdTech, healthcare, training institutes, digital businesses, or service-based organizations will be preferred.
Personal Attributes
The ideal candidate should be:
- Self-motivated and proactive
- Highly organized and detail-oriented
- A strong leader with excellent people management skills
- Analytical and solution-focused
- Comfortable working in a fast-paced environment
- Able to manage multiple priorities simultaneously
- Committed to continuous improvement and organizational growth
Reporting To
Managing Director / Chief Executive Officer
Salary & Benefits
- Competitive salary based on qualifications and experience
- Performance-based incentives
- Professional development opportunities
- Career growth within the group
- Supportive and collaborative work environment
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: Hybrid remote in Calicut, Kerala
