About Blue Ocean Steels :
- A professionally managed, fast-growing special-steels and supply-chain solutions company headquartered in Pune.
- Serving manufacturers across automotive, engineering, bearings, railways, defence, mining, oil and gas, and other industrial sectors.
- More than 600 customers served and over 250,000 MT of steel supplied across India. Access to a wider group network that has served over 2,000 customers and handled more than 1 million MT of steel.
- Service and warehousing presence across Pune, Mumbai, Chennai, Ahmedabad, Rajkot, Ludhiana and Jharkhand.
- Relationships with established Indian and international steel producers.
- Product portfolio covering alloy-steel bars, wire rods, billets, ingots, sheets, plates, seamless pipes and customised steel solutions.
- Customer solutions spanning logistics coordination, quality assurance, material traceability, inventory planning and responsive after-sales support.
- Focused on helping component manufacturers reduce procurement complexity, avoid material shortages and improve inventory and working-capital efficiency.
- Developing customised stocking, vendor-managed inventory and 'never stock-out' programmes for selected customers.
- Expanding international sourcing capabilities for specialised grades and products not readily available in India.
- Using structured systems for CRM, enquiry tracking, order monitoring, inventory visibility, document verification, customer follow-ups and management reporting.
- Building a transparent, process-driven and data-led organisation with multinational standards of governance and customer service.
Our culture
- Customer commitment, integrity and transparency.
- Personal ownership, speed with discipline and timely execution.
- Respectful cross-functional teamwork and fact-based decision-making.
- Continuous learning, process improvement and professional development.
- Freedom to identify problems, recommend solutions and take responsibility for implementation.
This is a cross-functional sales operations leadership role - not merely a sales coordination position. The selected professional will become the central link between customers and BOS teams, ensuring that every commitment is captured, monitored, and fulfilled with speed, accuracy, and ownership.
Job Summary :
The Manager - Sales Operations will lead and coordinate the complete sales operations cycle - from receipt of a customer requirement through order execution, stock planning, dispatch, delivery, payment follow-up and closure. The role will coordinate Sales, Purchase, Logistics, Warehouse, Quality, and Finance, while maintaining accurate and proactive communication with customers. This is primarily an office-based role and does not involve regular field sales.
1. Order-to-delivery management
- Manage the complete order lifecycle from enquiry and purchase order receipt to final delivery. Verify specifications, quantities, prices, commercial terms and delivery schedules. Prepare and monitor order-execution plans and pending-order schedules.
- Track material allocation, processing, documentation, dispatch, and delivery.
- Identify potential delays early and initiate corrective action.
- Maintain accurate, real-time order visibility for customers and internal stakeholders. 2. Customer communication and escalation
- Act as the primary operational coordination contact for assigned customers.
- Provide proactive, accurate updates on orders, stock, processing and dispatch.
- Record and track every commitment made to a customer.
- Resolve concerns promptly and escalate critical delays or supply risks to functional heads. Maintain professional and consistent communication across email, telephone and CRM.
3. Stock and dispatch planning
- Coordinate material availability with Purchase, Warehouse and Logistics.
- Match customer orders with available and incoming inventory.
- Prioritise dispatches based on customer commitments and business needs.
- Monitor reserved, customer-specific and slow-moving inventory.
- Coordinate transport planning and timely dispatch documentation.
- Support 'never stock-out' programmes for selected anchor customers.
4. Sales MIS and forecasting
- Prepare accurate daily, weekly and monthly sales operations reports.
- Maintain customer-wise order books, pending orders and expected dispatch schedules. Compare forecasts with actual orders, dispatches and deliveries.
- Highlight supply gaps, lost-sales opportunities and execution risks.
- Support management reviews with concise data, insights and recommended actions. 5. CRM discipline and follow-ups
- Ensure enquiries, quotations, orders, commitments and follow-ups are recorded correctly. Maintain high standards of CRM completeness and data accuracy.
- Monitor open actions, assign priorities and follow up with responsible colleagues. Drive timely closure of customer enquiries and internal action points.
6. Payment and overdue coordination
- Coordinate with Sales and Finance for timely collection of customer payments. Monitor due and overdue invoices and facilitate structured follow-up.
- Highlight emerging payment risks and unresolved account issues.
- Ensure dispatch decisions comply with approved credit terms and company policy. Support customer account reconciliation and closure of commercial discrepancies.
7. Cross-functional coordination
- Coordinate Sales, Purchase, Finance, Quality, Warehouse and Logistics around one execution plan. Set work priorities and allocate operational tasks to team members.
- Conduct short, structured order-review meetings where required.
- Escalate unresolved issues with facts, impact and recommended action.
- Create processes, checklists and accountability mechanisms that reduce dependence on individuals. 8. Customer complaints and service recovery
- Register and acknowledge complaints promptly.
- Coordinate root-cause analysis with Quality, Warehouse, Logistics and Sales. Track corrective and preventive actions through closure.
- Keep the customer informed throughout the resolution process.
- Identify recurring issues and recommend systemic improvements.
Key performance indicators
- On-time delivery performance above 95%.
- Zero missed or unrecorded customer commitments.
- Measurable reduction in overdue customer payments.
- Faster acknowledgement and resolution of customer complaints.
- Accuracy and timeliness of sales MIS and order-status reporting.
- CRM completeness and accuracy above agreed standards.
- Reduction in order-processing, stock-allocation and dispatch delays.
- Timely escalation of supply, commercial and customer risks.
- Improved cross-functional coordination and customer satisfaction.
Candidate profile - essential
- Graduate degree in commerce, management, engineering or a related discipline. Minimum eight years of professional experience.
- Strong experience in B2B customer handling, sales coordination, customer service or sales operations. Ability to manage multiple customers, orders, priorities and stakeholders simultaneously. Sound working knowledge of Microsoft Excel, email communication, MIS and CRM systems. Excellent written and verbal communication skills.
- Ability to work independently in a fast-moving business environment.
Preferred experience
- Steel, metals, automotive components, engineering, manufacturing, distribution or industrial products. Inventory planning, dispatch management, logistics and commercial documentation. Coordination with warehouses, transporters and manufacturing customers.
- Guiding or coordinating a small internal team.
- Candidates residing around Magarpatta, Hadapsar, Kharadi, Mundhwa, Wanowrie or nearby areas are preferred because this is an office-based role.
Behavioural competencies
- Strong customer orientation and a service mindset.
- Personal ownership, accountability and dependable follow-through.
- Excellent planning, prioritisation and attention to detail.
- Calm, professional handling of pressure and escalations.
- Ability to influence colleagues without relying solely on authority.
- Sound judgement, timely decision-making and high integrity.
- Collaborative, process-driven and improvement-oriented working style.
First 90 days - expected outcomes
- Understand BOS customers, products, processes, policies and systems.
- Establish complete visibility of pending orders and customer commitments.
- Implement a disciplined daily order-tracking and escalation mechanism.
- Improve coordination among Sales, Purchase, Logistics, Warehouse, Quality and Finance. Ensure that all commitments and follow-ups are captured in CRM.
- Develop a measurable plan to improve delivery performance, complaint
Why join Blue Ocean Steels?
- Lead a strategically important function during a high-growth phase.
- Work closely with experienced leaders from the steel, automotive and engineering sectors. Gain exposure to sourcing, imports, inventory, logistics, finance and customer experience. Build scalable systems and processes rather than merely following established routines. Create visible impact on customer satisfaction, revenue, retention and working capital. Work in a technology-enabled, data-driven environment with direct senior-management visibility. Grow towards broader leadership roles in sales operations, customer experience or business operations
Equal opportunity
Blue Ocean Steels is an equal-opportunity employer. Selection will be based on competence, experience, integrity and alignment with the organisation's values.
WE ARE LOOKING FOR A BUILDER
A professional who can convert customer commitments into disciplined execution - and help BOS create a world-class sales operations function.
How to Apply
Interested candidates can share their updated CV or contact us for more details.
Contact: +91 96536 86286
Email - [email protected]
Pune - Hadapsar / Magarpatta
Pay: ₹10,000.00 - ₹33,954.75 per month
Benefits:
Work Location: In person
