Kochi Kerala Customer success manager Jobs – 63 Open Jobs Today

Customer Success Manager (CSM) & Front Office Executive
Social bureau —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
18h
Regional Project Manager - Global Marine & Navy
Sourceo —Kochi, Kerala
- Full-time
- Master's degree
- Project management
- Bachelor's degree
4d
Billing Executive - Kadavanthra
paul's creamery —Kadavanthara, Kochi, Kerala
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Sales
- Customer service
- Cooking
- Health insurance
- Paid sick time
Quick apply
2d
Head of IT Operations
Cyncly —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Windows
Product Owner - Data and AI
Cami.AI —Kochi, Kerala
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Business Development Manager- Infra & Networking
TD Synnex —Kochi, Kerala
- Full-time
- Up to 50% travel
- English
- Master's degree
Big Data Application Support Engineer (Fresher)
Tranzmeo —Kakkanad, Kochi, Kerala
- Computer Science
- Bachelor's degree
- Communication skills
Technical Program Manager (TPM)
Techversant Infotech —Kochi, Kerala
- Full-time
- Azure
- PMP
- Java
BDM (Business Development Manager)
KLM ASSETS FIN —Kochi, Kerala
- ₹20,000 - ₹28,000 a month
- Full-time
- Sales
- Business development
- In-person
- Commuter assistance
- Paid time off
Quick apply
17h
Sales Manager (construction)
Factorhuman Resources Pvt Ltd —Aluva, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
Customer Relationship Executive
NSSN wellness —Kochi, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
Business Development Manager - Retirement and Pension
HDFC Life —Kochi, Kerala
- ₹4,25,000 a year
Senior Manager R&D - Marine Robotics
IROV Technologies Private Limited —Kochi, Kerala
- Doctoral degree
- Master's degree
- C++
Quick apply
Senior Manager R&D - Marine Robotics
EyeROV (IROV Technologies) —Kochi, Kerala
- Full-time
- Doctoral degree
- Master's degree
- C++
Relationship Manager - Direct Sales
HDFC Life —Kochi, Kerala
- ₹3,70,000 a year
- Sales
- Communication skills
12d
Executive-Sales & Business Development
Glomore Electro Tech Solutions LLP —Kochi, Kerala
- Full-time
- Sales
- Microsoft Office
- Travel
Quick apply
Corporate Agency Manager - BroCA
HDFC Life —Kochi, Kerala
- ₹4,25,000 a year
Sales Development Manager-CA - Banca
HDFC Life —Kochi, Kerala
- ₹3,70,000 a year
- Sales
- Communication skills
Sales Advisor
Swiss Time House —Aluva, Kerala
- ₹15,000 - ₹23,000 a month
- Full-time
- Customer service
- 12th Pass
- In-person
Quick apply
ADMIN EXECUTIVE- MAVELIKKARA
GENTLEMAN CHIT FUNDS CO. (INDIA) PVT.LTD —Vaikam, Kerala
- ₹15,000 - ₹17,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Cell phone reimbursement
Quick apply

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Customer Success Manager (CSM) & Front Office Executive

Social bureau
Kochi, Kerala

Quick apply

Job details

Full-time
₹15,000 - ₹20,000 a month
18 hours ago

Qualifications

Upselling
Malayalam
English
Microsoft Office
Bachelor's degree
Digital marketing
Customer relationship management
Communication skills

Full job description

Customer Success Manager (CSM) & Front Office Executive

Location: Kochi, Kerala
Employment Type: Full-Time
Experience: 1–3 Years
Salary: ₹15,000 – ₹25,000 per month, based on experience and skills

About the Role

We are looking for a Customer Success Manager (CSM) & Front Office Executive who will be responsible for managing client relationships while also handling the company's front-office operations.

The ideal candidate should be confident, professional, well-spoken, organized, and customer-focused, with the ability to communicate effectively with clients and coordinate with internal teams.

The primary responsibility will be customer success and client management, with front-office and administrative responsibilities as part of the role.

Key ResponsibilitiesCustomer Success & Client Management

Act as the primary point of contact for assigned clients.
Build and maintain strong, long-term relationships with clients.
Understand client requirements and ensure they are communicated clearly to the internal team.
Follow up with clients regarding requirements, approvals, feedback, and pending activities.
Coordinate with internal teams to ensure projects and deliverables are progressing smoothly.
Handle client queries and concerns professionally and ensure timely resolution.
Regularly check client satisfaction and identify areas for improvement.
Maintain proper records of client communication, requirements, and follow-ups.
Identify opportunities for upselling and cross-selling company services.
Support client retention and contribute to overall business growth.

Front Office Responsibilities

Manage the reception and front-office operations.
Welcome clients, visitors, candidates, and business partners professionally.
Handle incoming calls and direct them to the appropriate team members.
Manage appointments, meetings, and visitor coordination.
Respond to general enquiries professionally.
Maintain visitor and front-office records.
Coordinate courier, documents, and other basic office requirements.
Support HR and administration with day-to-day coordination when required.
Maintain a professional and organized reception area.

Internal Coordination

Coordinate effectively between clients and internal departments.
Follow up with team members on client-related tasks.
Escalate important client concerns to management when necessary.
Ensure important client information and updates are communicated to the concerned teams.
Participate in client meetings and prepare follow-up points when required.

Required Skills

Excellent verbal and written communication skills.
Strong interpersonal and customer-handling skills.
Confident and professional personality.
Excellent follow-up and coordination abilities.
Strong organizational and multitasking skills.
Good problem-solving and decision-making skills.
Ability to handle difficult clients professionally.
Basic knowledge of MS Office / Google Workspace.
Good English communication is essential.
Malayalam communication is an advantage.
Ability to work independently and take ownership of responsibilities.

Preferred Qualifications

Bachelor's degree in any discipline.
1–3 years of experience in Customer Success, Client Relationship Management, Front Office, Reception, Sales Coordination, or a similar role.
Experience in a digital marketing agency, advertising company, media company, hospitality, or service-based organization will be an advantage.
Freshers with exceptional communication and interpersonal skills may also be considered.

Key Performance Indicators (KPIs)

Client satisfaction and retention.
Timely response to client queries.
Quality and consistency of client follow-ups.
Effective coordination between clients and internal teams.
Resolution of client concerns.
Client renewal and retention rate.
Upselling/cross-selling opportunities generated.
Professional handling of front-office operations.
Accuracy of client and visitor records.

Working Hours

9:30 AM – 6:30 PM

The employee is expected to take ownership of assigned responsibilities and ensure important client and front-office tasks are completed within the required timelines.

Ideal Candidate

We are looking for someone who is:

Confident Professional Friendly Responsible Proactive Customer-Focused Well-Organized

The person should be capable of representing the company professionally in front of clients while ensuring smooth day-to-day front-office operations.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in kochi kerala

Customer Success Manager (CSM) & Front Office Executive

Regional Project Manager - Global Marine & Navy

Billing Executive - Kadavanthra

Head of IT Operations

Product Owner - Data and AI

Business Development Manager- Infra & Networking

Big Data Application Support Engineer (Fresher)

Technical Program Manager (TPM)

BDM (Business Development Manager)

Sales Manager (construction)

Customer Relationship Executive

Business Development Manager - Retirement and Pension

Senior Manager R&D - Marine Robotics

Senior Manager R&D - Marine Robotics

Relationship Manager - Direct Sales

Executive-Sales & Business Development

Corporate Agency Manager - BroCA

Sales Development Manager-CA - Banca

Sales Advisor

ADMIN EXECUTIVE- MAVELIKKARA

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