India & analytics manager digitization & analytics manager Jobs – 128 Open Jobs Today

Senior Manager - Renewals
AxisMaxlife —Remote
- Remote
- Analysis skills
- AI
- Communication skills
4h
Manager Talent Acquisition
Aditya Birla Group —Maharashtra
- Master's degree
- Project management
- Business Administration
2h
Assistant Manager - Raw Material Procurement (Textile Industry)
Group Bayport —Gandhinagar, Gujarat
- ₹16,00,000 - ₹18,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply
3d
Learning & Development Manager
Shyam Ji Group —Agra, Uttar Pradesh
- ₹10,000 - ₹38,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Flexible schedule
- Paid sick time
Quick apply
FIN_Fin Mgmt,COO & Chng_AS
Nomura —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Store Manager
HVAX Technologies Ltd. —Padghe, Maharashtra
- Up to ₹10,00,000 a year
- Full-time
- Management
- Master's degree
- Electrical experience
- Health insurance
- Flexible schedule
Quick apply
5d
ER/IR Manager
Invokhr —Bengaluru Rural District, Karnataka
- Master's degree
- Human resources
- Business Administration
Quick apply
LIMS Analyst
total automations solutions —Pune, Maharashtra
- Full-time
- SQL
- Quality control
- Communication skills
Process Manager
Eclerx —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Digital Lead – PMO
AECOM —Gandhinagar, Gujarat
- Full-time
- Engineering
- Master's degree
- Project management
- Health insurance
- Paid time off
Lead, Application Engineer
Schneider Electric —Bengaluru, Karnataka
- Online application
- Computer Science
- Software troubleshooting
- CAD
View
Ascolite —Surat, Gujarat
- Full-time
- Master's degree
- Bachelor's degree
- Manufacturing
Sales Prog & Incentive Mgmt Assoc Mgr
Accenture —Bengaluru, Karnataka
- Full-time
- PMP
- Sales
- Project management
S&C GN - TS&T – Industry Techno & Strategy Architect - Banking - Manager
Accenture —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
11d
Facilities Manager
Invokhr —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
Manager - Training & Development
Shyam Ji Group —Agra, Uttar Pradesh
- ₹12,000 - ₹35,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
S&C GN - TS&T – Industry Techno & Strategy Architect - Banking - Consultant
Accenture —Mumbai, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
11d
Manager - IMCR (ICE CDMM)
Mahindra & Mahindra Ltd —Chakan, Pune, Maharashtra
- Bachelor's degree
- Tax experience
Senior HR Generalist
Stellium —Mangalore, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Human resources
Purchase Manager
Tech Catalyst Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Quick apply

I want to receive the latest job alerts for & analytics manager digitization & analytics manager in india

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

& analytics manager digitization & analytics manager jobs near india

Chief Operating Officer jobs in Mumbai, Maharashtra

Sales Manager jobs in Bengaluru, Karnataka

Senior Engineering Manager jobs in Remote

Banking Consultant jobs in Bengaluru, Karnataka

Facilities Manager jobs in Bengaluru, Karnataka

Process Manager jobs in Mumbai, Maharashtra

Simulation Engineer jobs in Bengaluru, Karnataka

Strategy Manager jobs in Kolkata, West Bengal

Strategy Manager jobs in Delhi, Delhi

Operations Manager jobs in Chandigarh, Chandigarh

Strategy Manager jobs in Pune, Maharashtra

Zudio, Store Manager jobs in Bihar

Strategy Manager jobs in Chennai, Tamil Nadu

Test Manager jobs in Hyderabad, Telangana

Accounts Manager,finance Manager jobs in Madurai, Tamil Nadu

Chief Operating Officer jobs in Madiwala, Bengaluru, Karnataka

Medical Officer, Insurance , Tpa Dentist , Bds jobs in Hyderabad, Telangana

Chief Operating Officer jobs in Kannada Bhavan, Karnataka

Ayurvedic Doctor,medical Officer jobs in Hyderabad, Telangana

Government Medical Officer, Dental jobs in Jharkhand

Senior Manager - Renewals

AxisMaxlife -
Remote

Apply Now

Job details

4 hours ago

Qualifications

Jira
UI design
Analysis skills
IVR
Confluence
UI
Microsoft Project
AI
Communication skills
Analytics

Full job description

Job Description

Job TitleSenior ManagerLocationGurgaon – 90CDepartmentOperationsFunctionCustomer RetentionReporting toChief Manager – Customer RetentionBand4 AJOB SUMMARY:

The Chief Manager – Contact Center Transformation Digital Automation will lead the modernization of the contact center ecosystem by developing a hybrid service model, deploying digital-first journeys, driving automation and bot implementation, and achieving cost and manpower optimization. The role demands strong project/ program management skills, deep understanding of customer journeys, and the capability to re-engineer processes for enhanced customer experience, operational efficiency, and quality outcomes.
KEY RESPONSIBILITIES

1. Hybrid Model Development Contact Center Digitization

Design and implement aHybrid Contact Center Model integrating human-assisted and digital channels (bots, IVR, Humanoid calling, WhatsApp enablement, web journeys).
Deploy automation and self-service solutions to reduce manual dependency.
Build digital journeys on website/app includingUI/UX wireframes, customer flow mapping, and usability enhancements.

2. Automation, BOT Deployment Process Optimization

Lead deployment ofChatbots, Voicebots, IVR automation, workflow engines, and RPA initiatives.
Identify manual, repetitive processes for redesign and automation.
Ensure continuous improvement in bot containment, accuracy, and customer resolution.

3. Driving Renewal Collection Persistency

Renewal Premium Collection for Persistency improvement through payment.
Developing deploying strategy for persistency renewal premium collection
Developing deploying technology for enhance of persistency renewal premium
Analyzing the data to interpret meaningful conclusions to helpsuggest the next course of action;
Creation and deployment of need based customer/distribution communication
Liaison with Finance/Ops/Compliance to seek/provide necessary support;
Ensure necessary trainings to the teams to drive the process
Ensure adherence to documented processes, procedures and controls

Timely processes walk through to be conducted to establish process gaps if any and take necessary steps

Assessment of Risk Mitigation plan.

Audit and compliance management for the function

4. Business Documentation, Project Delivery Program Management

Create and manageBRDs, FSDs, SOPs, flowcharts, wireframes, and lead business walkthroughs.
Hands-on experience withproject management tools (JIRA, Confluence, Project Plans).
Drive large-scale complex programs through full lifecycle—planning, execution, status tracking, stakeholder updates, and delivery commitments.
Ensure strict adherence to documented processes, procedures, controls, and compliance standards.

5. Dialer Management Contact Optimization

Manage predictive, progressive, preview dialers and optimize dialing strategy.
Improve RPC, contactability, call efficiency, segmentation logic, and funnel conversions.
Improve calling campaigns through digital augmentation and automation-first approaches.

6. Quality Score Improvement Customer Experience

Drive initiatives to improveQuality Scores, NPS, agent efficiency, and customer experience across channels.
Implement speech analytics, automated quality monitoring, and agent performance dashboards.
Improve distribution and agent engagement using digital workflows and communication tools.

7. Innovation, New Initiatives Process Re-Engineering

Identify new projects and process initiatives for productivity improvement and customer experience uplift.
Conduct regularprocess walkthroughs to identify gaps and initiate corrective actions.
Re-engineer processes to support long-term platform scalability and operational efficiency.

8. Stakeholder Vendor Management

Coordinate withinternal teams (Operations, Finance, IT, Product, Compliance).
Managevendor partners for integrations, system upgrades, issue resolution, and delivery timelines.
Ensure seamless coordination and SLA adherence across projects.

9. Team Management Culture Building

Manage and mentor a team of specialists/project managers.
Drive a culture of innovation, ownership, performance, and customer‑first mindset within the team.

Able to manage team of people and drive organizational culture with in team

Measure of Success:
Business/client satisfaction scores.
TAT of Customer/Agent query resolution as per defined SLA.
Meeting project deadlines
Meeting productivity benchmarks.
Accuracy standards meeting timelines
80% CTA Top two Box rating
Supervisor feedback

Candidates who have a performance rating of G2V2 have completed 12 months in the current role
Candidates who have a performance rating of G3V3 have completed 18 months in the current role

Key Skills Required

Strong exposure tocontact center operations, automation, digital journeys, and hybrid model setups.
Expertise inBRD/FSD creation, UI/UX journey design, process mapping.
Experience inRPA, AI/ML bots, speech analytics, dialer systems, workflow engines.
Proficient inproject/program management tools (JIRA, MS Project, Confluence).
Strong stakeholder management and cross-functional coordination.
Ability to drivecost reduction, headcount optimization, and process efficiency.
Excellent communication and analytical skills.

About Axis Max Life Insurance
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Apply Now

Refine Your Search

& analytics manager digitization & analytics manager jobs in india

Senior Manager - Renewals

Manager Talent Acquisition

Assistant Manager - Raw Material Procurement (Textile Industry)

Learning & Development Manager

FIN_Fin Mgmt,COO & Chng_AS

Store Manager

ER/IR Manager

LIMS Analyst

Process Manager

Digital Lead – PMO

Lead, Application Engineer

View

Sales Prog & Incentive Mgmt Assoc Mgr

S&C GN - TS&T – Industry Techno & Strategy Architect - Banking - Manager

Facilities Manager

Manager - Training & Development

S&C GN - TS&T – Industry Techno & Strategy Architect - Banking - Consultant

Manager - IMCR (ICE CDMM)

Senior HR Generalist

Purchase Manager

I want to receive the latest job alerts for & analytics manager digitization & analytics manager in india

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected