Gurugram, Haryana Customer support coordinator Jobs – 130 Open Jobs Today

Service Co-ordinator
Nugreen Building Technologies Pvt Ltd —Moti Nagar, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Cell phone reimbursement
- Food provided
Quick apply
12d
Sales Coordinator
VIN GROUP —West District, Delhi
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- Sales
- Bachelor's degree
Quick apply
5d
Sales Coordinator
IDCC Global Chem Private Limited —Moti Nagar, Delhi, Delhi
- ₹25,000 - ₹45,000 a month
- Full-time
- Sales
- English
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
Sales Coordinator
Royal Touch Interiors Pvt Ltd —Lajpat Nagar, Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Coordinator, CRM Optimization & Innovation
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Flexible schedule
Quick apply
Sales Coordinator
G Kumar Electro Pvt Ltd —South East District, Delhi
- ₹30,000 - ₹60,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Lead, Candidate Experience
MongoDB —Gurugram, Haryana
- Azure
- AWS
- Recruiting
Sales Coordinator
IDCC Global Chem Pvt. Ltd. —Moti Nagar, Delhi, Delhi
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
1d
TMSi LMS Coordinator
MSX International —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
Sales Coordinator
Vashi Integrated —Gurugram, Haryana
- Full-time
- Sales
- Customer service
- English
Quick apply
Customer Care Executive
The Web Vyapar —Moti Nagar, Delhi, Delhi
- ₹25,000 - ₹27,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Centre Coordinator
Shanti juniors Pre School —Malviya Nagar, Delhi, Delhi
- ₹10,107.20 - ₹20,000.00 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
6d
Center Coordinator
Anju Maths Classes —Janakpuri, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
10d
Sales Co-ordinator ( Backend operations)
Momentz —Peeragarhi, Delhi, Delhi
- ₹20,000 - ₹28,000 a month
- Sales
- Customer service
- Business development
Quick apply
Sales Coordinator
INTERBLOCCO FURNITURE —Ghitorni, Delhi, Delhi
- ₹11,453.20 - ₹25,000.00 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Sales Coordinator
Sunrise Computers India Pvt. Ltd. —Nehru Place, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Cell phone reimbursement
Quick apply
9d
Sr. Managed Services Consultant - CCAAS
Sprinklr —Gurugram, Haryana
- Full-time
- Social media management
- Analysis skills
- Time management
- Paid time off
India Free People Associate PD Manager
URBN —Gurugram, Haryana
- Full-time
- Remote
- Mentoring
- Health insurance
- Paid time off
Executive Assistant to Director
SMI —Naraina, Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Event Management Intern
BotFit —Gurugram, Haryana
- From ₹10,000 a month
- Weekend availability
- Customer service
- Travel
- Organisational skills
Quick apply
9d

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Service Co-ordinator

Nugreen Building Technologies Pvt Ltd
Moti Nagar, Delhi, Delhi

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹30,000 a month
12 days ago

Benefits

Leave encashment
Cell phone reimbursement
Food provided

Qualifications

CRM software
Power BI
Microsoft Excel
Sales
Customer service
Complaint handling
Microsoft Office
Sales
Analysis skills
Bachelor's degree
Product demos
Customer support
Pivot tables
Diploma
Communication skills
Marketing
Time management

Full job description

Job Summary

The Service Coordinator will be responsible for coordinating pre-sales and post-sales service activities, ensuring timely customer support, effective complaint resolution, and seamless coordination between customers, the Sales Team, Service Engineers, and internal departments. The role requires strong analytical abilities, excellent coordination skills, and proficiency in data reporting to ensure high levels of customer satisfaction and service excellence.

Key Roles & Responsibilities1. Pre-Sales Service Coordination

Coordinate with the Sales Team to understand customer requirements and project timelines.
Arrange technical discussions, site visits, and product demonstrations as required.
Coordinate the preparation of technical documents, drawings, compliance certificates, and other pre-sales documentation.
Support the sales team by providing service-related information before order finalization.

2. Post-Sales Customer Support

Receive, register, and acknowledge customer complaints through phone, email, or CRM.
Assign service requests to Service Engineers based on location, expertise, and priority.
Monitor service requests until successful closure within defined turnaround time (TAT).
Coordinate installation, commissioning, warranty, and preventive maintenance activities.
Ensure timely communication with customers regarding service progress.

3. Complaint Management & Resolution

Maintain an accurate complaint register with complete details.
Ensure prompt response and resolution of customer complaints.
Coordinate with internal departments to identify root causes and implement corrective actions.
Escalate critical or unresolved issues to the Service Manager.
Follow up with customers to ensure complete satisfaction after issue resolution.

4. Service Planning & Coordination

Schedule engineers for installations, inspections, preventive maintenance, and breakdown calls.
Coordinate the availability of manpower, tools, and service materials.
Plan engineer visits to maximize productivity and minimize response time.
Monitor pending service calls and ensure timely completion.

5. Customer Relationship Management

Act as the primary point of contact for all service-related customer communication.
Provide regular updates on complaint status and service schedules.
Collect customer feedback after service completion.
Build strong customer relationships through responsive and professional service.

6. Documentation, MIS & Reporting

Maintain records of service requests, complaint logs, installation reports, warranty records, AMC contracts, and service reports.
Prepare Daily, Weekly, and Monthly MIS reports.
Develop and maintain dashboards and analytical reports using Advanced Excel and Power BI.
Analyze service performance metrics and identify opportunities for process improvement.

7. Internal Coordination

Coordinate with Sales, Projects, Service Engineers, Stores, Logistics, Production, and Accounts for smooth execution of service activities.
Ensure effective communication between departments for timely issue resolution.

8. Spare Parts Coordination

Coordinate with Stores for spare parts availability.
Track pending spare parts requirements and ensure timely dispatch.
Maintain records of spare parts issued against each service call.

9. Continuous Improvement

Monitor customer satisfaction and service quality.
Identify recurring service issues and recommend preventive actions.
Support implementation of service process improvements and customer experience initiatives.

Qualifications

Graduate in any discipline.
Diploma/B.Tech in Mechanical, Electrical, Electronics, or related engineering discipline will be an added advantage.

Experience

Minimum 1 year of relevant experience in Service Coordination, Customer Support, Customer Service, or Complaint Management.

Required Skills

Strong customer service and complaint-handling skills.
Excellent verbal and written communication.
Strong coordination and follow-up abilities.
Good analytical and problem-solving skills.
Proficiency in CRM software and Microsoft Office.
Strong working knowledge of Advanced Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards, Charts, Data Validation, etc.).
Hands-on experience with Microsoft Power BI for creating dashboards, reports, and data visualization.
Ability to analyze service data and generate actionable insights.
Excellent organizational and time management skills.
Ability to work under pressure while meeting service SLAs.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Leave encashment

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in gurugram, haryana

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