Maharashtra Hospitality general manager Jobs – 103 Open Jobs Today

Loyalty Manager - EXPAT
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Guest Relations Manager
Marriott International, Inc —Unknown, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
8d
Center Head - Operations (Cinema/Game zone background preferred)
Shott Amusement Limited —Mumbai, Maharashtra
- ₹70,000 - ₹80,000 a month
- Full-time
- Hospitality
- Word processing
- Windows
- Paid time off
- Paid sick time
Quick apply
7d
Reception & Administration Executive
Classic Citi Investments Pvt. Ltd. —Kalyani Nagar, Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick apply
2d
General Manager - Design & Copywriting
StayVista —Unknown, Maharashtra
- Hospitality
- Bachelor's degree
- Team management
Quick apply
Mobile App Engineer - Team Lead
SIHAMCO —Pune, Maharashtra
- Full-time
- Hospitality
- DevOps
- Bachelor's degree
Quick apply
Executive Housekeeper @Ibis Mumbai Vikhroli
AccorHotel —Mumbai, Maharashtra
- Full-time
- Management
- Inventory management
- Microsoft Office
Quick apply
12d
Office Assistant
Earth Cafe —Govandi, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Hospitality
- English
- Administrative experience
- Paid sick time
Quick apply
9d
Loss Prevention Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Communication skills
- Hotel experience
8d
Senior Architect-Interior
vConstruct —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
F&B Host/Hostess
Accodify360 —Nashik, Maharashtra
- ₹17,989.75 - ₹19,027.03 a month
- Weekend availability
- Serving
- Hospitality
- Customer service
- Food provided
- Paid sick time
Quick apply
9d
Marketing Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- Sales
- Marketing
13d
Guest Relations Executive
goSTOPS Hospitality Pvt Ltd —Alibag, Maharashtra
Quick apply
General Manager - Weekday Sales
StayVista —Mumbai, Maharashtra
- Hospitality
Quick apply
Contact Center Technology Engineer
Priceline.com —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- SQL
Finance Controller
AccorHotel —Nashik, Maharashtra
- Full-time
- Customer service
- Finance
- Master's degree
Quick apply
commi @ Ibis Mumbai BKC
AccorHotel —Mumbai, Maharashtra
- Full-time
- Management
Quick apply
Design Architect- (Architecture & Interiors)
Da Werben Services Private Limited —Mumbai, Maharashtra
- ₹25,00,000 - ₹30,00,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Project management
- Flexible schedule
Quick apply
1d
Safety Engineer
Larsen & Toubro —Mumbai, Maharashtra
- Bachelor's degree
- Construction
- Diploma
Junior Accounts Executive
DNY Hospitality —Mumbai, Maharashtra
- Analysis skills
- Bachelor's degree
- Accounting

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Loyalty Manager - EXPAT

Marriott International, Inc -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26063165
Job CategoryRooms & Guest Services Operations
Location462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hospitality general manager jobs in maharashtra

Loyalty Manager - EXPAT

Guest Relations Manager

Center Head - Operations (Cinema/Game zone background preferred)

Reception & Administration Executive

General Manager - Design & Copywriting

Mobile App Engineer - Team Lead

Executive Housekeeper @Ibis Mumbai Vikhroli

Office Assistant

Loss Prevention Manager

Senior Architect-Interior

F&B Host/Hostess

Marketing Manager

Guest Relations Executive

General Manager - Weekday Sales

Contact Center Technology Engineer

Finance Controller

commi @ Ibis Mumbai BKC

Design Architect- (Architecture & Interiors)

Safety Engineer

Junior Accounts Executive

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