Kochi Kerala Service agent Jobs – 92 Open Jobs Today

Freight Forwarding - Assistant Manager CS & Operation
Exxonic Shipping Private Limited —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Operations Head
YESTE Migration and Education Consulting Pvt. Ltd. —Kochi, Kerala
- ₹70,000 - ₹1,20,000 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
16h
Hindi - English Customer Care Executive
5D HR Consulting LLP, Kochi —Aluva, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
1d
Client Application Specialist - Migration Visa
YESTE Migration and Education Consulting Pvt. Ltd. —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
2d
AI Developer
Wheel King Trans Haul Inc. —Kochi, Kerala
- ₹25,000 - ₹40,000 a month
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Sales Executive
Transindia insurance Broking & Risk Management (P) Ltd —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Computer skills
- Health insurance
Quick apply
Senior AI Developer
CareerBoard —Kochi, Kerala
- ₹60,000 - ₹70,000 a month
- Full-time
- Hybrid work
- Master's degree
- Databases
- SQL
Quick apply
Python Tech Lead
Aliqan Technologies —Kochi, Kerala
- ₹20,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- Software troubleshooting
- Master's degree
Quick apply
AI Solution Engineer
Consilium Safety —Kochi, Kerala
- Azure
- Computer Science
- Master's degree
14h
Customer Support Agents - Senior and Junior - Freshers are also welcome
CORAL PERFUMES INDUSTRY LLC —Kochi, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- Customer service
- English
- Computer skills
Quick apply
6d
AI Engineer (2 -3 years)
NewAgeSys Solutions —Kakkanad, Kochi, Kerala
- Online application
- Azure
- Computer Science
- Research
SB-1457-AI engineer (MCP integration)
Softobiz Technologies —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Master's degree
AI Architect - Demand Generation Lead
Search Ally Agency —Kochi, Kerala
- Full-time
- Computer Science
- System design
- English
Quick apply
Enterprise Architect
Milestone Technologies, Inc. —Kochi, Kerala
- Master's degree
- SQL
- APIs
Azure AI Engineer
Adfolks —Kochi, Kerala
- Full-time
- Remote
- Azure
- Computer Science
- Bachelor's degree
Quick apply
Chartered Accountants/ Semi Qualified Assistants
JRS & Co. —Kochi, Kerala
- Computer skills
- Communication skills
Marketing Internship
ClockHash Technologies —Kochi, Kerala
- Microsoft Powerpoint
- Marketing
- English
- Health insurance
QA Architect
NeST Digital —Kochi, Kerala
- Full-time
- Azure
- DevOps
- Databases
Senior Agentic AI Architect Enterprise AI Ecosystem
Tata Consultancy Services —Kochi, Kerala
- Databases
- Bachelor's degree
- AI
Senior Engineer - AI
Tata Consultancy Services —Kochi, Kerala
- Master's degree
- Bachelor's degree
- AI

I want to receive the latest job alerts for service agent in kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service agent jobs near kochi kerala

Head Of Operations jobs in Kochi, Kerala

Customer Service Representative jobs in Kochi, Kerala

Marketing Intern jobs in Kochi, Kerala

Ai Developer jobs in Kochi, Kerala

Technical Lead jobs in Kochi, Kerala

Enterprise Architect jobs in Remote

Accountant jobs in Kochi, Kerala

Senior Engineer jobs in Kochi, Kerala

Sales Executive jobs in Kochi, Kerala

Operations Manager jobs in Chennai, Tamil Nadu

Head Of Operations jobs in Chennai, Tamil Nadu

Head Of Operations jobs in Kundli, Haryana

Content Operations jobs in Mumbai, Maharashtra

Head ,principal, Vice Principal jobs in Meerut, Uttar Pradesh

Head Of Operations jobs in Ghaziabad, Uttar Pradesh

Operations Management jobs in Lucknow, Uttar Pradesh

Head Of Operations jobs in Goa

Architect Work From Home jobs in Noida, Uttar Pradesh

Ai Ml Machine Learning jobs in Noida, Uttar Pradesh

Ai Architect jobs in Pune, Maharashtra

Freight Forwarding - Assistant Manager CS & Operation

Exxonic Shipping Private Limited
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹30,000 - ₹40,000 a month
2 days ago

Benefits

Provident Fund

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
English
Microsoft Office
Transportation management system
Bachelor's degree
Team management
Business Administration
Logistics
Freight
Leadership
Supply Chain Management
Communication skills
Time management

Full job description

Freight Forwarding - Dubai Back Office.

Assistant Manager – Customer Service & Operation.

Location: Cochin (Kochi), Kerala, India.

Department: Freight Forwarding Operations.

Reports To: General Manager.

Job Summary

Assistant Manager – Customer Service & Operation is responsible for managing and overseeing the day-to-day back-office operations supporting the company's freight forwarding activities in Dubai. The role ensures smooth coordination with overseas customers, shipping lines, airlines, transport providers, customs brokers, and internal teams while maintaining high service standards, operational efficiency, and compliance with company policies.

Key Responsibilities

Operations Management

Lead and supervise the freight forwarding back-office operations team.
Manage Air Freight, Sea Freight (Import & Export), and Cross Trade shipments.
Ensure timely processing of shipment documentation and operational milestones.
Coordinate with the Dubai office for daily operational requirements.
Monitor shipment progress and proactively resolve operational issues.
Ensure all shipments are handled within agreed service levels.

Customer Service

Maintain excellent communication with overseas customers and agents.
Handle customer inquiries, shipment updates, and issue resolution.
Ensure high levels of customer satisfaction and service quality.
Prepare operational reports and shipment status updates.

Documentation & Compliance

Review and verify shipping documents including:
Bill of Lading (BL)
Air Waybill (AWB)
Commercial Invoice
Packing List
Delivery Orders
Certificates of Origin
Ensure documentation complies with UAE customs and international shipping regulations.
Maintain accurate operational records and filing systems.

Team Leadership

Supervise, train, and mentor operations executives.
Allocate workloads and monitor team performance.
Conduct regular performance reviews.
Promote a culture of accountability, teamwork, and continuous improvement.

Vendor & Agent Coordination

Coordinate with shipping lines, airlines, freight agents, transporters, and customs brokers.
Negotiate operational solutions for shipment delays or exceptions.
Maintain strong relationships with overseas partners and service providers.

Process Improvement

Develop and implement standard operating procedures (SOPs).
Identify opportunities to improve operational efficiency.
Monitor key performance indicators (KPIs) and prepare management reports.
Support automation and digital transformation initiatives.

Financial & Cost Control

Verify operational costs and vendor invoices.
Ensure job files are completed accurately for billing.
Monitor profitability of shipments and control operational expenses.

Required Qualifications

Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Additional certification in Freight Forwarding or Logistics is an advantage.

Experience

6–10 years of experience in Freight Forwarding Operations.
Minimum 3 years in a supervisory or managerial role.
Experience supporting UAE/Dubai freight forwarding operations is highly preferred.
Strong knowledge of Air Freight, Ocean Freight, Customs procedures, and international logistics.

Required Skills

Strong leadership and team management skills.
Excellent communication skills in English (spoken and written).
Sound knowledge of Incoterms and international trade documentation.
Experience with freight forwarding ERP/TMS systems.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Strong problem-solving and decision-making abilities.
Ability to work under pressure and meet strict deadlines.
Excellent organizational and time management skills.

Key Performance Indicators (KPIs)

Shipment processing accuracy.
On-time shipment execution.
Customer satisfaction.
Documentation accuracy.
Team productivity.
Cost control and operational efficiency.
SLA compliance.
Employee performance and retention.

Working Hours

Full-time.
Shift timings aligned with Dubai business hours.
Additional hours may be required based on operational needs.

Preferred Candidate Profile

Strong understanding of UAE freight forwarding operations.
Experience managing offshore back-office logistics teams.
Customer-focused with excellent coordination skills.
Ability to lead cross-functional teams and drive continuous improvement.
Self-motivated, detail-oriented, and capable of handling multiple priorities.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

service agent jobs in kochi kerala

Freight Forwarding - Assistant Manager CS & Operation

Operations Head

Hindi - English Customer Care Executive

Client Application Specialist - Migration Visa

AI Developer

Sales Executive

Senior AI Developer

Python Tech Lead

AI Solution Engineer

Customer Support Agents - Senior and Junior - Freshers are also welcome

AI Engineer (2 -3 years)

SB-1457-AI engineer (MCP integration)

AI Architect - Demand Generation Lead

Enterprise Architect

Azure AI Engineer

Chartered Accountants/ Semi Qualified Assistants

Marketing Internship

QA Architect

Senior Agentic AI Architect Enterprise AI Ecosystem

Senior Engineer - AI

I want to receive the latest job alerts for service agent in kochi kerala

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected