Dwarka Delhi Delhi Supply chain specialist Jobs – 159 Open Jobs Today

Associate - Customer Care - Blended 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
9d
Project Lead (Retail and Training Advocacy)
Maker Lab —Gurugram, Haryana
- Full-time
- Remote
- B.Sc
- English
- SQL
Quick apply
Procurement Practice Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Vendor Acquisition Specialist
Jebelz Technologies Private Limited —Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Salesforce
- Bachelor's degree
- Work from home
Quick apply
1d
Delivery Operations Team Lead
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Key Account Manager - Delhi, India
IMMY —Delhi, Delhi
- Full-time
- Remote
- Laboratory experience
- Travel
- Communication skills
1d
Transportation Specialist, Amazon Freight - FTC, Amazon Freight
ASSPL - Karnataka - B56 —Gurugram, Haryana
- Full-time
- Research
- Business development
- Bachelor's degree
Business Advisory Specialist-Voice
Accenture —Gurugram, Haryana
- Full-time
- Salesforce
- Mentoring
- Communication skills
Business Transformation Specialist
Accenture —Gurugram, Haryana
- Full-time
- Project management
- Communication skills
Senior Project Manager (Retail and Training Advocacy)
Maker Lab —Gurugram, Haryana
- Full-time
- Remote
- B.Sc
- English
- SQL
Quick apply
Praxis Global Alliance – Senior Associate Consultant
Praxian Global Private Limited —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Agile
Quick apply
5d
ERM Administrator
Wood —Gurugram, Haryana
- Full-time
- Oracle
- Software troubleshooting
- CAD
I&F Decision Sci Practitioner Specialist
Accenture —Gurugram, Haryana
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Manager, Manufacturing (PI) - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- PMP
- Master's degree
Ecommerce Ads Specialist
Jaisons Enterprises —Peeragarhi, Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Bachelor's degree
Quick apply
14d
Functional Engineer Transportation Mgmt
McCain Foods Limited —Gurugram, Haryana
- Full-time
- Analysis skills
- Project management
- APIs
Procurement Practice Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Senior Subcontracts Specialist
McDermott —Gurugram, Haryana
- Full-time
- Oracle
- Bachelor's degree
Praxis Global Alliance – Manager/AVP - Corp Comm
Praxian Global Private Limited —Gurugram, Haryana
- Travel
- Agile
- Communication skills
Quick apply
Sourcing & Cat Enablement Assoc Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d

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Associate - Customer Care - Blended 5A

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time
9 days ago

Qualifications

ISTQB Certification
English
Quality assurance
Bachelor's degree
Data management
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

supply chain specialist jobs in dwarka delhi delhi

Associate - Customer Care - Blended 5A

Project Lead (Retail and Training Advocacy)

Procurement Practice Analyst

Vendor Acquisition Specialist

Delivery Operations Team Lead

Key Account Manager - Delhi, India

Transportation Specialist, Amazon Freight - FTC, Amazon Freight

Business Advisory Specialist-Voice

Business Transformation Specialist

Senior Project Manager (Retail and Training Advocacy)

Praxis Global Alliance – Senior Associate Consultant

ERM Administrator

I&F Decision Sci Practitioner Specialist

Manager, Manufacturing (PI) - Global Capability Center

Ecommerce Ads Specialist

Functional Engineer Transportation Mgmt

Procurement Practice Senior Analyst

Senior Subcontracts Specialist

Praxis Global Alliance – Manager/AVP - Corp Comm

Sourcing & Cat Enablement Assoc Manager

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