Tolichowki Hyderabad Telangana Customer support coordinator Jobs – 109 Open Jobs Today

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Services Support Associate II, USI Ticker Administrator

Deloitte -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Process improvement
Microsoft Office
Administrative experience
Analysis skills
Organisational skills
Leadership

Full job description

If you enjoy coordinating workflows, managing multiple priorities, and supporting a fast-paced team environment; are highly responsive, proactive, and detail-oriented; and are passionate about delivering high-quality operational support and customer service, this opportunity may be a fit for you.

The Workflow Coordinator will support DTickets operations by helping manage shared inbox activity, ticket administration support, reconciliation reporting, inventory updates, communications, and special projects. This role requires strong organizational skills, sound judgment, the ability to work independently and collaboratively in a virtual environment, and a commitment to timely, accurate, and professional support.

Work you'll do

As a Services Support Associate II, Corporate Services on the DTickets team, you will be responsible for supporting ticketing workflows, portfolio coordination, reporting, and team communications.

Manage shared inbox activity by categorizing requests, responding to general inquiries, maintaining organized communications, and escalating priority items to the appropriate stakeholders.
Support ticketing operations by monitoring orders, assisting with approval workflows, troubleshooting general issues, and maintaining inventory updates across portfolios and markets.
Assist with reconciliation activities by monitoring finance-related communications, updating reporting items, routing inquiries, and coordinating escalations as needed.
Develop, update, and maintain operational documents, communications, trackers, and reference materials using Excel, PowerPoint, Word, Adobe Portable Document Format (PDF) tools, and Microsoft Teams.
Prepare weekly summaries, track pending items, and support coverage transitions to help maintain visibility across operational priorities and workflow handoffs.
Contribute to team projects and continuous improvement efforts through reporting support, data cleanup, event monitoring, and consolidation of information from multiple sources.

The team

At Deloitte, the internal operations team provides a range of hospitality and business support services designed to deliver a strong internal and external stakeholder experience. Team members work collaboratively, apply specialized knowledge, and help drive consistency, responsiveness, and operational excellence across programs and processes.

The DTickets team is a collaborative, service-oriented team that supports ticket administration activities across portfolios and markets. This role will contribute to day-to-day execution, team coordination, and process support in a dynamic virtual environment.

Location: Hyderabad

Shift Timings: Flexible between 8:00 AM ET and 8:00 PM ET

Qualifications

Required:

2+ years of workflow coordination, administrative support, ticketing support, finance support, or service operations experience in a corporate or similar professional environment
Graduation
Experience supporting shared inboxes, service requests, or portfolio-based workflows
Experience using Microsoft Office applications, including Excel, PowerPoint, Word, Adobe Portable Document Format (PDF) tools, and Microsoft Teams
Experience preparing reports, trackers, reconciliations, or operational documentation
Ability to work schedules aligned to U.S. business hours, Monday through Friday, with coverage between 8:00 a.m. ET and 8:00 p.m. ET, and occasional weekend support as needed
Experience using business applications or internal tools to manage orders, inventory, communications, or workflow activity

Preferred:

Prior contractor experience in an administrative, workflow, or operational support role
Experience supporting ticketing operations, shared inbox management, or portfolio-based workflows
Experience with Ticket Manager or similar ticketing, inventory, or order management platforms
Experience supporting reconciliation activities, credit card reporting, or finance-related administrative processes
Advanced Excel experience, including reporting, data cleanup, tracking, and analysis
Experience supporting process improvement initiatives or cross-functional projects

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 360560

Apply Now

Refine Your Search

customer support coordinator jobs in tolichowki hyderabad telangana

Services Support Associate II, USI Ticker Administrator

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