Delhi Delhi Customer service day shift Jobs – 119 Open Jobs Today

Front Office Executive (Receptionist)
Vision Eye Centre —Siri Fort, Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
RME Coordinator, RME Coordinator
ASSPL - Delhi - C76 —Delhi, Delhi
- Full-time
- Electrical experience
- Plumbing
- Mechanical knowledge
5d
Operations Manager – Facility Management
Casa Grande PropCare —Delhi, Delhi
- Microsoft Office
- Analysis skills
- Travel
13d
International Telecallers Executive
SHREE BALAJI NETWORK SOLUTIONS —Alipur, Delhi
- ₹12,000 - ₹35,000 a month
- Full-time
- English
- Microsoft Office
- Computer skills
Quick apply
Process Trainer required in Australian BPO in West Delhi
Vision tech —Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Human resources
- Food provided
Quick apply
Senior Server / Guest Service Associate
INSTA RESTAURANTS PVT. LTD —East of Kailash, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply
Retail Store Associate
EMPLOYE BRIDGE SOLUTIONS —Delhi, Delhi
- ₹8,086 - ₹16,000 a month
- Full-time
- Sales
- Customer service
- Cashiering
Quick apply
6d
Senior Ticketing Executive
One08 Future Pods LLP —Hauz Khas, Delhi, Delhi
- ₹7,000 - ₹9,000 a month
- Part-time
- English
- Microsoft Office
- In-person
Quick apply
13d
Industrial Trainee - TAX - CHS - TAX - ITTS - Transfer Pricing - New Delhi
EY —Delhi, Delhi
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
15h
Duty Manager
IHCL —Delhi, Delhi
- Hospitality
- English
3d
Restaurant Manager
Unify Foodworks Pvt Ltd —Saket, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- Customer service
- Paid time off
- Food provided
Quick apply
Department Admin
Agilent Technologies India Pvt Ltd. —Delhi, Delhi
- Full-time
- Travel
- SharePoint
Field Sales Executive
Sadaway Pvt. Ltd. —Delhi, Delhi
- ₹15,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
11d
Team Leader Services
ALSTOM —Delhi, Delhi
- Full-time
- Team management
- Computer networking
- Communication skills
Marketing Executive
VATSKA MEDTECH PRIVATE LIMITED —Delhi, Delhi
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- Business development
- Presentation skills
- Paid time off
- Paid sick time
Quick apply
Center Manager
Knight Errant Techforce Pvt Ltd —Mahrauli, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Management
- Sales
Quick apply
Helpdesk Engineer / L1 IT Workspace Management Engineer
Chi Networks —Delhi, Delhi
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
Technology Operations Lead
Allica Bank —Delhi, Delhi
- Full-time
- Hybrid work
- Microsoft Access
- Windows
- Mentoring
Front Office Executive
Semirer Digital —Central District, Delhi
- Microsoft Excel
- Customer service
- English
Telesales Representative
Gallant Connections —Saket, Delhi, Delhi
- ₹15,000 - ₹30,000 a month
- Full-time
- CRM software
- Salesforce
- English
- Commuter assistance
- Food provided
Quick apply

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Front Office Executive (Receptionist)

Vision Eye Centre -
Siri Fort, Delhi, Delhi

Quick apply

Job details

Permanent | Full-time
₹18,000 - ₹25,000 a month

Qualifications

Customer service
Microsoft Office
Administrative experience
Bachelor's degree
Organisational skills
Typing
Office management
Phone etiquette
Diploma
Cash handling
Communication skills
Office experience

Full job description

Job Summary

The Front Office Executive is the first point of contact for patients and visitors. The role involves managing patient registration, appointment scheduling, billing, cash handling, patient query resolution, and ensuring a smooth patient experience from arrival to departure. The executive is responsible for maintaining accurate records, coordinating with doctors and hospital departments, and providing excellent customer service.

Key Responsibilities Patient Reception & Registration

Welcome patients and visitors in a professional and courteous manner.
Register new patients and update existing patient records in the hospital management system.
Verify patient details, contact information, and required documents.
Generate patient ID and registration forms.

Appointment Management

Schedule, reschedule, and cancel OPD appointments for doctors.
Handle appointment bookings through phone calls, walk-ins, WhatsApp, email, or online platforms.
Coordinate with doctors regarding appointment availability and emergency cases.
Send appointment reminders and follow-up calls when required.

Patient Assistance & Query Resolution

Respond to patient inquiries regarding consultations, procedures, investigations, and hospital services.
Guide patients through registration, consultation, diagnostic tests, and discharge processes.
Resolve patient complaints and escalate unresolved issues to the concerned authority.
Ensure high levels of patient satisfaction and service quality.

Billing & Cash Handling

Generate OPD, diagnostic, procedure, and pharmacy bills as applicable.
Collect consultation fees and other payments through cash, card, UPI, or online modes.
Maintain daily cash records and reconcile collections at the end of each shift/day.
Prepare and submit cash reports to the accounts department.
Ensure billing accuracy and proper documentation.

Record Maintenance

Maintain patient records, registration logs, appointment schedules, and billing documents.
Ensure confidentiality and security of patient information.
Update hospital software with accurate patient and financial data.
Maintain daily reports and MIS as required.

Coordination & Administrative Support

Coordinate with doctors, optometrists, nursing staff, counselors, and other departments for smooth patient flow.
Manage patient queues and minimize waiting times.
Assist in admission and discharge formalities when required.
Support hospital administration in operational activities.

Telephone & Communication Management

Handle incoming and outgoing calls professionally.
Provide information about hospital services, timings, doctors' schedules, and procedures.
Follow up with patients regarding appointments, reports, surgeries, and feedback.

Customer Service & Patient Experience

Maintain a positive and patient-friendly environment.
Address patient concerns with empathy and professionalism.
Collect patient feedback and report service improvement opportunities.
Uphold the hospital's quality standards and service protocols.

Required Qualifications

Graduate in any discipline (preferred).
Diploma/Certification in Hospital Administration or Front Office Management is an advantage.

Experience

1–3 years of experience in hospital, clinic, healthcare, or customer service front office operations.
Experience in eye hospitals will be preferred.

Skills & Competencies

Excellent communication and interpersonal skills.
Customer service orientation and patient handling skills.
Knowledge of appointment scheduling and hospital registration processes.
Basic accounting and cash handling skills.
Proficiency in MS Office and Hospital Management Software (HMS).
Ability to multitask and work under pressure.
Strong organizational and record-keeping skills.
Professional appearance and positive attitude.

Key Performance Indicators (KPIs)

Patient satisfaction score.
Appointment scheduling accuracy.
Billing and cash reconciliation accuracy.
Patient registration turnaround time.
Query resolution efficiency.
Record maintenance and documentation accuracy.

Working Conditions

Rotational shifts as per hospital requirements.
Availability during weekends and holidays as scheduled.
Continuous interaction with patients, visitors, and medical staff.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Experience:

total work: 1 year (Preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service day shift jobs in delhi delhi

Front Office Executive (Receptionist)

RME Coordinator, RME Coordinator

Operations Manager – Facility Management

International Telecallers Executive

Process Trainer required in Australian BPO in West Delhi

Senior Server / Guest Service Associate

Retail Store Associate

Senior Ticketing Executive

Industrial Trainee - TAX - CHS - TAX - ITTS - Transfer Pricing - New Delhi

Duty Manager

Restaurant Manager

Department Admin

Field Sales Executive

Team Leader Services

Marketing Executive

Center Manager

Helpdesk Engineer / L1 IT Workspace Management Engineer

Technology Operations Lead

Front Office Executive

Telesales Representative

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