Pimpri Pune Maharashtra Call centre Jobs – 116 Open Jobs Today

Support Associate
DealerOn —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4h
Technical Support Representative
Forescout Technologies Inc. —Pune, Maharashtra
- Rotational shift
- Windows
- Computer networking
- Linux
2d
Inbound Call Centre Executive
luxara Holdings —Pune, Maharashtra
- ₹12,517.34 - ₹20,065.27 a month
- Full-time
- Computer skills
- Typing
- In-person
Quick apply
Business Development Representative - Inbound
FlytBase —Pune, Maharashtra
- Full-time
- Sales
- Public speaking
- AI
- Flexible schedule
Contact Center Engagement Lead
SPAR Solutions —Pune, Maharashtra
- Full-time
- Remote
- Salesforce
- Master's degree
- Analysis skills
Quick apply
MAS India SVC East Core Payroll PV 170572
ADP —Pune, Maharashtra
- Full-time
- Customer service
- Communication skills
- Analytics
Telesales Executive
Provost Contrivers —Pune, Maharashtra
- ₹2,00,000 - ₹5,00,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Inbound BDR - AI-Native Qualifier
FlytBase —Pune, Maharashtra
- Full-time
- B.Sc
- Public speaking
- English
- Flexible schedule
Customer Service
Clean Harbors —Pune, Maharashtra
- Full-time
- English
- Communication skills
Business Development Representative - Outbound
FlytBase —Pune, Maharashtra
- Full-time
- Public speaking
- English
- AI
- Flexible schedule
Tele Caller Executive | Lead Generation | Cold Calling
THE TECH HUB —Balewadi, Pune, Maharashtra
- English
- Analysis skills
- Presentation skills
Executive
EXL Service —Pune, Maharashtra
- Full-time
- Bachelor's degree
Telesales Executive
Thywork Engineering Pvt. Ltd. —Nighoje, Pune, Maharashtra
- ₹12,814.61 - ₹25,139.56 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Health insurance
- Paid time off
Quick apply
Assistant Manager-Customer Care Voice-Inbound
EXL Service —Pune, Maharashtra
- Full-time
- Customer service
- Mentoring
- Computer skills
Customer care - Inbound, Outbound Calling
GaiaITES —Kalyani Nagar, Pune, Maharashtra
- Rotational shift
- Communication skills
4400294-Manager
EXL Service —Pune, Maharashtra
- Full-time
- Computer science
- Data analysis skills
- SQL
Telecaller - Educational Institute Call Center
THE TECH HUB —Bavdhan, Pune, Maharashtra
- ₹1,80,000 - ₹3,00,000 a year
- Email
- CRM software
- English
- 12th Pass
Telesales Executive and sales marketing
Pamosa international marketing pvt Ltd —Pune, Maharashtra
- ₹8,000.00 - ₹30,175.85 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Cell phone reimbursement
Quick apply
Tele Marketing Executive
krishna infotech —Pune, Maharashtra
- ₹8,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Telesales Executive
wavereco consulting llp —Pune, Maharashtra
- ₹15,000 - ₹23,000 a month
- Full-time
- Sales
- In-person
- Communication skills
- Paid time off
Quick apply

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Support Associate

DealerOn -
Pune, Maharashtra

Quick apply

Job details

Full-time
4 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
CSS
Customer service
Call center experience
Salesforce
Technical support
Microsoft Office
JavaScript
Phone etiquette
Communication skills
HTML

Full job description

About DealerOn

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Associate Customer Support

Job Summary:

The Customer Support Associate is responsible for delivering exceptional customer support by answering incoming calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution. This role requires a proactive, customer-first professional who can effectively support both internal and external clients across multiple channels, ensuring issues are resolved accurately and within service level expectations.

The ideal candidate brings proven customer service experience, strong attention to detail, and a consultative, relationship-focused approach. The CSA must be comfortable multitasking, prioritizing workloads, and providing first-level product expertise especially in cases beyond the scope of entry-level support. This role plays a critical part in shaping a positive customer experience by demonstrating professionalism, transparency, and a commitment to continuous improvement.

Competencies:

Effective communication and verbal skills

Flexibility & Adaptability

Team oriented and the ability to work collaboratively

Proactive in taking initiative

Ability to multi-task in a fast paced and dynamic environment

Executes on the Extreme WOW with every customer interaction

Highly adaptable to process and system changes

Knowledge of HTML, CSS, JAVASCRIPT and use of technology

Job Expectations:

Answer inbound calls from customers while implementing the necessary customer satisfaction skills which include phone etiquette, accountability and active listening while meeting specific service level and performance goals.

Manage incoming support tickets to ensure all customer inquiries are resolved effectively and efficiently. This includes validating support tickets, providing updates and callbacks within a timely manner and occasionally triaging tickets that need additional support from the proper department.

Demonstrate excellent customer service skills with the ability to take ownership, researching and resolving customer inquiries with an emphasis on first call and one contact resolutions.

Utilize an internal knowledge base system for customer interactions to help provide support and ensure accurate resolutions and information.

Maintain and promote a positive outlook and embrace change.

Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence.

Invest in ongoing personal skills development to ensure technical expertise and industry specific skills are constantly expanded and honed.

Demonstrates the ability to deliver exceptional customer service by effectively using available resources and tools to manage and accurately document complex inquiries and requests via email, chat, and phone within the Salesforce application.

An ability to de-escalate customer concerns, articulate complex information to customers, and provide an optimal resolution that embodies a world class customer experience.

Ensure that daily individual case quotas are met or exceeded, and the customer’s technical issues are resolved in a professional, empathetic, and effective fashion according to team processes.

Required Skills/Experience:

0-1 years of customer service experience in a call center environment or 1+ years of technical support delivery experience

1+ years of Automotive industry experience

Strong phone etiquette

Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.

Quick apply

Refine Your Search

call centre jobs in pimpri pune maharashtra

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