Malviya Nagar Delhi Delhi Government jobs Jobs – 117 Open Jobs Today

Process Trainer
British Council —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Senior Government Sales Professional ( Medical Device)
Alchemist —Faridabad, Haryana
- ₹80,000 - ₹1,50,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Programme Associate / Research Analyst - Sustainable Water Programme
Council on Energy, Environment and Water —Delhi, Delhi
- Data analysis skills
- Research
- Microsoft Office
9d
Research Intern- Energy Transitions
Council on Energy, Environment and Water —Delhi, Delhi
- Microsoft Excel
- English
- Research
Team Leader Operations - English & Exams
British Council —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- English
Business Executive for Government (Tenders / GEM Portal)
Radiant Info Solutions —Delhi, Delhi
- Microsoft Excel
- Communication skills
Outdoor Media Sales-Government Vertical
Prabhatam Group —New Delhi District, Delhi
- ₹30,000 - ₹1,00,000 a month
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Growth Manager - Government and PSUs
iDream Education —Gurugram, Haryana
- Full-time
- Bilingual
- English
- Administrative experience
Quick apply
Assurance Associate 2 - Construction & Government Contracting
RSM —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Government Tender & Bidding Specialist
Veratas Technology Pvt Ltd —Noida, Uttar Pradesh
- From ₹2,50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Business development
Quick apply
Research Analyst - Public Transport (Sustainable Mobility)
Council on Energy, Environment and Water —Delhi, Delhi
- Microsoft Excel
- Research
- Master's degree
Research Intern - Tech and AI
Council on Energy, Environment and Water —Delhi, Delhi
- Full-time
- Computer science
- Research
- Microsoft Office
Senior Communications Specialist (Digital)
Council on Energy, Environment and Water —Delhi, Delhi
- English
- Master's degree
- Analysis skills
AI Safety Research & Testing Professional
DATA SECURITY COUNCIL OF INDIA —Delhi, Delhi
- Computer Science
- Research
- Master's degree
1d
Research Intern – Energy Transitions
Council on Energy, Environment and Water —Delhi, Delhi
- Engineering
- Data analysis skills
- Research
Praxis Global Alliance - Senior Consultant - Government Public & Social
Praxian Global Private Limited —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Programme Associate / Programme Lead (Economist, Transport)
Council on Energy, Environment and Water —Delhi, Delhi
- Master's degree
- Analysis skills
- Mentoring
- Health insurance
Programme Associate - AQ and Transport emission (Sustainable Mobility)
Council on Energy, Environment and Water —Delhi, Delhi
- Doctoral degree
- B.Sc
- Data analysis skills
Manager, Tendering and Government Business
MSM Unify —Gurugram, Haryana
- Full-time
Business Development Manager (BDM) – Government Sales
Radiant Info Solutions —Delhi, Delhi
- Full-time
- CRM software
- Sales
- Business development

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Process Trainer

British Council -
Noida, Uttar Pradesh

Apply Now

Job details

Permanent | Contractual / Temporary

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service
Upselling
English
Microsoft Office
Information security
Bachelor's degree
Communication skills
IELTS

Full job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 5
Country/Location: Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: 1 Year Fixed term contract

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week

Training & Assessment Requirement
Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicab

Role Purpose & Accountabilities:

We are seeking a dedicated Process Trainer to join our team. In this role, you will be responsible for delivering process knowledge and soft skills training to both new and existing staff, ensuring effective service delivery.

You will conduct training needs analysis, develop tailored training materials, and assess session outcomes to enhance overall process efficiency. Collaboration with Operations and support functions will be key to organizing refresher sessions and improving staff performance.

Your role will involve designing and updating training modules for IELTS/Digital Exams, creating individual learning plans, and ensuring all materials are accessible and up to date. Monitoring trainee progress, conducting evaluations, and providing feedback will be essential to maintain training effectiveness. Additionally, you will implement certification processes, track performance through call monitoring, and predict attrition risks using early warning systems. Compliance with information security policies and organizational guidelines is mandatory.

Role specific skills, knowledge and experience:

• Graduate degree
• Excellent in English Communication Skills.
• 4 - 7 years’ overall experience with minimum 2 years as a Process trainer preferably in a call/contact center environment .
• Experience of delivering improvement projects in training, related to NPS, CSAT, upselling etc.
• Knowledge/ experience and understanding of Training MIS
• IELTS Certified at advance level or some industry expected certification at advanced level
• Knowledge of customer service principles and practices (Voice, E Mails & chat related)
• Excellent MS office skills (Word, Excel, Power point etc.)
• Proactive approach with focus on problem analysis & resolution
Desirable:
• Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification
• Demonstrable experience of reacting positively to change
• Experience in a KPO industry in a secured environment

Benefits
• 21 days of annual leave per calendar year, subject to policy• 14 days of public holidays per calendar year
• Group Mediclaim policy
• Gratuity, subject to prevailing country laws
• Free library membership
• Professional development - Ongoing learning and career growth opportunities to support your development.

Further Information

Right to Work: Locally recruited

Applications are welcomed from candidates currently in this location with a natural right to work.

Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

India (OCI)

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note : For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]

Apply Now

Refine Your Search

government jobs jobs in malviya nagar delhi delhi

Process Trainer

Senior Government Sales Professional ( Medical Device)

Programme Associate / Research Analyst - Sustainable Water Programme

Research Intern- Energy Transitions

Team Leader Operations - English & Exams

Business Executive for Government (Tenders / GEM Portal)

Outdoor Media Sales-Government Vertical

Growth Manager - Government and PSUs

Assurance Associate 2 - Construction & Government Contracting

Government Tender & Bidding Specialist

Research Analyst - Public Transport (Sustainable Mobility)

Research Intern - Tech and AI

Senior Communications Specialist (Digital)

AI Safety Research & Testing Professional

Research Intern – Energy Transitions

Praxis Global Alliance - Senior Consultant - Government Public & Social

Programme Associate / Programme Lead (Economist, Transport)

Programme Associate - AQ and Transport emission (Sustainable Mobility)

Manager, Tendering and Government Business

Business Development Manager (BDM) – Government Sales

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