Royapettah Chennai Tamil Nadu Office coordinator Jobs – 158 Open Jobs Today

Manager of Real Time Adherence
TransUnion —Chennai, Tamil Nadu
- Full-time
- Remote
- Salesforce
- Master's degree
- SQL
- Paid time off
11d
Analyst,Global Delivery
TransUnion —Chennai, Tamil Nadu
- Full-time
- Hybrid work
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- SQL
1d
Dispatch Coordinator
S World Floors —Madhavaram, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
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Sales Support Executive
Techfruits Solutions Private Limited —Velachery, Chennai, Tamil Nadu
- ₹20,000 - ₹23,000 a month
- Customer service
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Sales Coordinator
AirPath Wirelessnet Solutions —Alwarthirunagar, Chennai, Tamil Nadu
- ₹16,000 - ₹20,000 a month
- Full-time
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Marketing Coordinator
MAHI HOSPITAL —Purasawalkam, Chennai, Tamil Nadu
- ₹9,750.69 - ₹34,695.91 a month
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3d
Clinical Data Coordinator - Senior
ICON Plc —Chennai, Tamil Nadu
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Placement Coordinator
Softlogic Systems —Chennai, Tamil Nadu
- ₹22,000 - ₹27,000 a month
- Full-time
- English
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Technical Sales Coordinator
HADRON INFRA PROJECTS PVT LTD —Anna Nagar, Chennai, Tamil Nadu
- Full-time
- Microsoft Word
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Specialist, Sales Coordination 1
SES —Chennai, Tamil Nadu
- CRM software
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Regional Sales Manager - Chennai
System5S India Private Limited —Chennai, Tamil Nadu
- ₹60,000 - ₹70,000 a month
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- Microsoft Powerpoint
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6d
Help Desk Support
Caresoft Technologies —Ekkattuthangal, Chennai, Tamil Nadu
- ₹12,500 - ₹14,000 a month
- Full-time
- Bachelor's degree
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- Health insurance
- Paid time off
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7d
Project Lead / Design Coordinator
Besten Engineers & Consultants India Private Limited —Chennai, Tamil Nadu
- CAD
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Executive Assistant to Managing Director
Spica Modular Solutions Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹28,000 a month
- Full-time
- Microsoft Powerpoint
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Sales Coordinator
Unicorn Power Solutions Pvt. Ltd —Chennai, Tamil Nadu
- ₹18,000 - ₹20,000 a month
- Full-time
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11h
Assistant Project Manager
Cushman & Wakefield —Chennai, Tamil Nadu
- Full-time
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- Bachelor's degree
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1d
Front Office Executive / Reception & Patient CoordinatorJob Summary
Sendhil Dental Clinic —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
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5d
Human Resources - Associate
Marriott International, Inc —Chennai, Tamil Nadu
- Full-time
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Part Time Coordinator
RVS, The Learning Centre —Madipakkam, Chennai, Tamil Nadu
- ₹6,000 - ₹8,000 a month
- Part-time
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11d
Sales Coordinator
Lapmaster Wolters India Private Limited —Porur, Chennai, Tamil Nadu
- ₹14,000 - ₹22,000 a month
- Full-time
- Microsoft Excel
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- Cell phone reimbursement
- Paid sick time
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8d

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Manager of Real Time Adherence

TransUnion -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
11 days ago

Benefits

Paid time off

Qualifications

Power BI
Salesforce
Tableau
Performance management
Master's degree
SQL
Analysis skills
Bachelor's degree
Forecasting
Business Administration
Workforce management
Communication skills
Senior leadership

Full job description

TransUnion's Job Applicant Privacy Notice

Team Overview

The Real-Time Adherence (RTA) Manager is a strategic leader responsible for overseeing global real-time operations across both in-house and vendor call centers. This role ensures optimal intraday performance, agent adherence, and capacity utilization across multiple channels, including voice, chat, and back-office functions. The manager defines and executes real-time adherence strategies for TransUnion’s Global Consumer Operations, driving operational efficiency and delivering a world-class consumer experience.
Operating across five continents and more than 35 countries, Consumer Operations is a critical driver of TransUnion’s growth and success. The RTA Manager leverages data insights, monitors performance in real time, and collaborates cross-functionally to enhance service levels and operational outcomes. This position reports to the Global Workforce Manager and plays a key role in implementing strategic initiatives that help us win and solve globally.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

Core Duties / Responsibilities:

Leadership & Team Development

Lead and coach a team of Real-Time Adherence (RTA) Coordinators across Global Capability Centers (GCCs).
Foster a culture of accountability, excellence, and continuous improvement.
Conduct regular 1:1s and team meetings; guide RTAs through real-time challenges and coach for development.
Prepare team members for advancement within Workforce Management (WFM).

Operational Oversight

Monitor intraday performance, queue health, and agent adherence across voice, chat, and back-office channels.
Proactively adjust resources to maintain service levels and optimize capacity utilization.
Manage PTO approvals/denials, overtime (OT), and voluntary time off (VTO) to ensure coverage and cost control.
Oversee cross-training of RTAs across all lines of business, including vendor partners.
Implement robust processes for call-outs and manage Salesforce cases within SLAs.

Collaboration & Communication

Partner with Consumer Operations, GCC leadership, Shared Services, and WFM teams to align goals.
Collaborate with offshore BPO WFM teams to maximize productivity and consistency.
Conduct daily game plan calls and biweekly alignment sessions with Ops, Scheduling, and RTAs.
Build strong relationships with Operations, HR, and Finance to align workforce planning with business strategy.

Process Improvement & Innovation

Advance technology adoption to improve consumer experience and operational efficiency.
Recommend process improvements for routing profiles, exception reduction, scheduling, and forecasting.
Provide actionable feedback based on observations from projects and operational trends.
Streamline processes to focus on real-time execution and adherence optimization.

Reporting & Analytics

Deliver detailed reports, dashboards, and trend analyses to inform executive decision-making.
Create RTA feedback report cards for Ops and WFM groups; implement changes based on insights.
Ensure quality control of RTA outputs, including call-outs, reports, coding, OT/VTO rollouts, and post-mortem analyses.
Evaluate adherence adjustments and their impact on overall queue performance.

Training & SOP Development

Train onboarding RTAs and create SOPs for key RTA functions (e.g., shift swaps, PTO/Leave management).

Required Knowledge And Experiences

Requirements:

Bachelor’s degree in Business Administration, IT Management, Operations Management, or related field (or equivalent work experience). Master’s degree preferred.
8+ years of experience in operations and/or technology with demonstrated success in delivering results and experience in Workforce Management, Real-Time Adherence, or Contact Center Operations.
Proven experience managing global operations across multiple time zones and regions.
Experience working with in-house and outsourced/vendor call centers.
Prior experience in an internationally oriented role and working in a matrixed structure with dynamic teams (Operations, Technology, Vendor Management).
Track record of building alignment and coalition with stakeholders and driving unified focus across heterogeneous processes.

Technical Skills

Proficiency in Workforce Management tools (e.g., Verint or similar platforms).
Strong understanding of intraday management, forecasting, and scheduling principles.
Ability to analyze large datasets and generate actionable insights using Excel, SQL, or BI tools (Power BI/Tableau preferred).
Familiarity with multi-channel environments (voice, chat, email, back-office).

Leadership & Strategic Skills

Demonstrated ability to lead and influence cross-functional teams globally.
Strong decision-making skills under pressure with a focus on service level achievement and operational efficiency.
Ability to develop and execute strategic initiatives to improve adherence and capacity utilization.
Excellent verbal and written communication skills with the ability to clearly present ideas, updates, and results to senior leadership.

Performance & Metrics

Deep knowledge of KPIs such as Service Level, Occupancy, Adherence, and Average Handle Time.
Ability to monitor real-time performance and take corrective actions to maintain SLAs.
Experience in vendor performance management and escalation processes.

Behavioral Competencies

Highly organized with strong problem-solving and analytical skills.
Adaptable to fast-paced, dynamic environments with a drive for continuous improvement.
Outstanding team player with a customer-centric mindset who can interact effectively with technical and non-technical colleagues.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Manager I, Consumer Operations Support

Apply Now

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