Park Circus Kolkata West Bengal Assistant manager Jobs – 119 Open Jobs Today

Associate Mgr- Annuity, Loan & Segments - Annuity, Loan and Segments
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- Microsoft Office
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PMS INNOVATION SOLUTIONS —Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
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- Microsoft Powerpoint
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- Cell phone reimbursement
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mPokket —Kolkata, West Bengal
- Full-time
Assistant Manager - Sales & Marketing
Saravana Global Energy Ltd —Kolkata, West Bengal
- ₹30,000 a month
- Full-time
- Sales
- Electrical experience
- In-person
Quick apply
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Techshu —Kolkata, West Bengal
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Emami Realty —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Diploma
QA & QC Assistant Manager
Ps Group —Kolkata, West Bengal
- Bachelor's degree
Associate Director - Rating
A One Advisory —Kolkata, West Bengal
- Finance
- Master's degree
- MBA
Quick apply
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Hyatt Regency Kolkata —Kolkata, West Bengal
- Full-time
- Communication skills
9d
Assistant Manager – Content Writer
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Writing skills
- English
Quick apply
Deputy Manager/Manager - Business Analyst
Arohan —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
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Assistant Manager Sales
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- Sales
- No experience needed
2d
Assistant Manager - Projects
Sonepar —Kolkata, West Bengal
- English
- Master's degree
- Programmable logic controllers
Solution Architecture Associate Manager
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Assistant Business Development Manager - EPR
TheKabadiwala —Kolkata, West Bengal
- Full-time
- Sales
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Social Media & Digital Marketing Assistant Manager
PMS INNOVATION SOLUTIONS —Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Marketing
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- Research
- Cell phone reimbursement
Quick apply
Deputy Manager - HVAC
Johnson Controls —Kolkata, West Bengal
- Project management
BOQ and Budgeting Deputy Manager
Ps Group —Kolkata, West Bengal
- Bachelor's degree

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Associate Mgr- Annuity, Loan & Segments - Annuity, Loan and Segments

HDFC Life -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

Microsoft Office
Bachelor's degree
Outbound voice

Full job description

What are we looking for?

Front end customer interactions for policy servicing queries , requests and complaints for HNI/NRI customers

Improve Servicing TAT, VOC Scores and reduce Policy Servicing complaints for HNI Customers

Adherence to resolution quality parameters and ensuring Nil observations in SDA and Concurrent Audit

Extend customer reach through outbound call for explaining FR raised, understanding email concerns & recovery of lost service grounds

Identify gaps in processes and work on projects, processes and initiatives in order to make our customer journeys simple, seamless and frictionaless across the value chain to prevent issues from re occuring

Provide end to end resolution of HNI QRC within TAT

Responsible for proactive outreach to HNi/NRI customers to help them get their payout released/PS,Maturity/Annuity processed within TAT by ensuring complaince of FR raised

Response for outreach to customers where Maturity/Annuity/ Surrender refunds is on hold due to FR and ensure submission and process of transaction within TAT

Responsible for reducing FR raised at Email touchpoint for seamless service delivery

Responsible for reduction of HNI/NRI Unclaimed balance

What does the job entail?

Responsible for resolving customer queries and service requests received through email

Ensure service interactions are dealt with promptly including service recovery

Responsible for closing HNI Policy Servicing FR raised with TAT

3.Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time

Drive targets for ensuring HNI/NRI Unclaimed balance

Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs

7.Deliver best in class customer experience in the service interactions leading to improved VOC

8. Identify gaps in existing processes and work with various project teams to drive improvements

9. Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets

Work Experience

2+ years

Essential Qualification

Graduate

Preferred Skills

Knowledge of life insurance domain w.r.t principles, market practices

Thorough understanding of operational systems and processes used in HDFC Life.

Knowledge on MS Office. Experience on HNI Customer Handling will be an added advantage

Apply Now

Refine Your Search

assistant manager jobs in park circus kolkata west bengal

Associate Mgr- Annuity, Loan & Segments - Annuity, Loan and Segments

Associate Customer Service Manager

Deputy Manager – Legal & Compliance – Kolkata

Sales & Marketing Executive / Assistant Manager - Event Management Company

Assistant Manager - Internal Audit

Assistant Manager - Sales & Marketing

Assistant Project Manager

Assistant Manager/ Deputy Manager- Senior Architect

QA & QC Assistant Manager

Associate Director - Rating

Assistant Manager Housekeeping

Assistant Manager – Content Writer

Deputy Manager/Manager - Business Analyst

Assistant Manager Sales

Assistant Manager - Projects

Solution Architecture Associate Manager

Assistant Business Development Manager - EPR

Social Media & Digital Marketing Assistant Manager

Deputy Manager - HVAC

BOQ and Budgeting Deputy Manager

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