Wagholi Pune Maharashtra Desktop support technician Jobs – 138 Open Jobs Today

IT Helpdesk Specialist - Lead
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
9h
Technical Support Executive
Syscraft Technologies LLP —Pune, Maharashtra
- ₹1,50,000 - ₹2,00,000 a year
- Full-time
- Azure
- English
- Windows
- Cell phone reimbursement
Quick apply
Expert Technical Support Engineer
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Windows
2d
System, infra & Network Administrator
WAi Technologies —Pune, Maharashtra
- Day shift
- Azure
- DevOps
- English
- Paid holidays
IT Support Specialist
Ugaoo Agritech Pvt Ltd —Pune, Maharashtra
- Microsoft Excel
- Software troubleshooting
- Bachelor's degree
Quick apply
System Administrator/Desktop Support Eng.
Pride Purple Group —Pune, Maharashtra
- English
- Bachelor's degree
- Computer networking
Technical Support Engineer I
Aspen Technology —Pune, Maharashtra
- Full-time
- Engineering
- English
- Master's degree
System administrator
Toshvi Computer Services —Pune, Maharashtra
- Microsoft Outlook
- B.Sc
- Windows
Supplier Systems and Pursuits Administrator
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
1d
Team Lead-Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health insurance
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FP&A Group Reporting- System Administrator/Specialist
Apex Group —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- SQL
Sr. Technical Support Engineer
Aspen Technology —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Travel
Systems Administrator I
AutomationEdge —Pune, Maharashtra
- Call employer
- Microsoft Excel
- Azure
- Software troubleshooting
IT Systems Administrator
Synextic Global Business Solution —Pune, Maharashtra
- Software troubleshooting
- Windows
- Linux
- Flexible schedule
Technical Support Engineer
Kennovation Software Services —Baner, Pune, Maharashtra
- Computer Science
- ICU experience
- Bachelor's degree
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
System Administrator
CyberMeru Technologies —Bavdhan, Pune, Maharashtra
- Full-time
- Azure
- Windows
- AWS
Quick apply
7d
Analyst, Business Systems, Middleware Administrator
Edwards Lifesciences —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Technical Support
Max Secure Software —Pune, Maharashtra
- Windows
- Master's degree
- Bachelor's degree
IT Desktop Support
Squareline Solution —Pune, Maharashtra
- Full-time

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IT Helpdesk Specialist - Lead

CTI GLOBAL RESOURCES PRIVATE LIMITED
Pune, Maharashtra

Quick apply

Job details

9 hours ago

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management
Experience with Microsoft 365 and Windows/macOS endpoint support

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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