Subhash Nagar Delhi Delhi Desktop support technician Jobs – 117 Open Jobs Today

Associate Technical Support Manager - Service Desk, ITSM
Optum —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
4h
Technical Support Engineer
Static Systems Electronics Private Limited —Gurugram, Haryana
- From ₹25,000 a month
- Full-time
- Software troubleshooting
- Analysis skills
- Electrical experience
Quick apply
6d
Technical Support Executive
Magpie Placement Services —Gurugram, Haryana
- ₹25,000 - ₹34,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Commuter assistance
Quick apply
Technical Support
Brainwork Technologies —Delhi, Delhi
- Rotational shift
- Customer service
- Bachelor's degree
Technical Support Executive - International Voice Process
Demographic Services —Gurugram, Haryana
- ₹35,000 - ₹40,000 a month
- Full-time
- In-person
- Health insurance
Quick apply
Technical Support Specialist
Mentor E Services —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Health insurance
TECHNICAL SUPPORT ENGINEER
OneStop Global —Gurugram, Haryana
- CRM software
- Sales
- Communication skills
Technical Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
Customer Service & Technical Support
Giritra Technology —West District, Delhi
Technical Support Specialist, Level 1 (Japanese speaking)
SOTI Inc. —Gurugram, Haryana
- Full-time
- Computer science
- Customer service
- English
IT Home Agent Support Specialist
TGBPL TP India - GBS —Gurugram, Haryana
- Full-time
- Remote
- Work from home
System Administrator
KlearNow.ai —Gurugram, Haryana
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
Technical Support
Yoctel Solution —South East District, Delhi
L2 Support Engineer (IT)
Radiant Info Solutions —Delhi, Delhi
Customer & IT Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
IT Support Executive/Telecaller
Easy Solution —Delhi, Delhi
- Communication skills
IT Support Engineer
Mango Analytics —Gurugram, Haryana
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Computer science
- Azure
- Master's degree
Quick apply
2d
Technical Support Executive
Cubnet Services —Gurugram, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Software troubleshooting
- Customer service
- English
- Commuter assistance
- Food provided
Quick apply
6d
jr. IT Support Engineer
D Succeed Learners —Vikaspuri, Delhi, Delhi
- ₹12,345.52 - ₹40,791.37 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
1d
System Administrator
Saroj Group of Hospitals —Rohini, Delhi, Delhi
- ₹25,000 - ₹28,000 a month
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
1d

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Associate Technical Support Manager - Service Desk, ITSM

Optum -
Gurugram, Haryana

Apply Now

Job details

Full-time
4 hours ago

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
BCS
Microsoft Excel
Management
Computer Science
Operations management
Research
Technical support
Administrative experience
Analysis skills
Quality assurance
Bachelor's degree
Continuous improvement
Conflict management
Computer Applications
Leadership
Communication skills
Information Technology

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

IT Service Desk is responsible for leading a team of Service Desk Analysts to deliver exceptional customer support while meeting operational and business objectives. This role focuses on people leadership, performance management, operational excellence, stakeholder collaboration, and continuous process improvement. The Associate Manager ensures that analysts provide timely, high-quality support to end users while maintaining key performance indicators such as CSAT, FCR, Quality, Productivity, and Adherence.

Primary Responsibilities:

Manage and lead a team of IT Service Desk Analysts supporting end users through inbound calls and other support channels
Ensure the team consistently meets service level agreements (SLAs) and operational targets
Provide day-to-day support, guidance, and coaching to team members
Conduct monthly one-on-one performance reviews with team members
Facilitate quarterly check-ins focused on employee development, career progression, and goal setting
Analyze key performance metrics and provide actionable feedback
Identify performance outliers through regular metric reviews
Develop coaching and action plans to improve underperforming metrics
Partner closely with cross-functional teams including:
- Quality Assurance (QA)
- Learning & Development (L&D)
- Workforce Management (WFM)
- Reporting & Analytics Team
Lead and support initiatives focused on service delivery improvements
Identify automation opportunities and best practices to enhance customer experience
Drive continuous improvement initiatives using data-driven insights
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Bachelor's degree in computer science, information technology, or a related field
Excellent analytical and troubleshooting skills. 10 + years of experience is must. 8 years into people manager role. Should have voice support and Non voice support experience
Ability to build, develop, direct, and manage a group of people. Possess solid People management skills, research, analytical, qualitative & Operations management skills
Ability to support Business that runs 24/7 and provide solutions to user's pain points
Ability to handle complex and ambiguous scenarios. Both process and people related
Ability to organize, prioritize and schedule work assignments. Possess a solid follow up mechanism
Ability to make administrative and procedural decisions. Possess solid administrative skills
BAU (business as usual) / Operations Management Skills to run day-to-day operations on the shop floor
Organizing skills and Team Building skills. Very solid in interpersonal and communication skills (both oral and written)
Conflict Management Skills - Good at handling tough conversations
Decision making skills - Ability to take tough decisions and handle tough conversations. Excellent Communication and Presentation Skills
Drive, educate and instill discipline at all levels in the project and people
Advanced experience with a wide variety of computer applications including MS - office applications like MS Excel, MS word, Power point etc.,

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

Refine Your Search

desktop support technician jobs in subhash nagar delhi delhi

Associate Technical Support Manager - Service Desk, ITSM

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