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Technical Operations Manager
At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.
With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.
Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.
Join us at Landis+Gyr, where we manage energy better!
About the Role
The APAC Technical Operations Manager is responsible for end-to-end service operations delivery and technical ownership across allocated APAC customer environments.
The role combines:
Operational execution (cloud, infrastructure, service operations)
Service governance (ITIL, change, incident, reporting)
Customer accountability (delivery, defects, escalation management)
This position plays a key role in ensuring reliable service delivery, strong operational discipline, and scalable support through effective use of Infrastructure teams and GDC capabilities.
Areas of Responsibility / Tasks:
1. ITIL Process Ownership
Own ITIL processes:
Incident
Change
Configuration
Availability
Ensure adherence to standard operating procedures and governance controls
Drive continuous service improvement initiatives, including:
monitoring maturity
automation opportunities
process optimisation
Define and enforce process compliance, KPIs, and report to APAC stakeholders and customers.
2. Customer & Service Operations
Act as primary technical operations owner for assigned APAC customers
Own customer service performance, including:
SLA adherence
incident response and recovery
operational delivery outcomes
Lead customer communications for:
incidents and outages
service reviews
ongoing operational updates
Drive customer satisfaction and operational confidence
3. Cloud & Infrastructure Operations
Own delivery of infrastructure operations, including:
Azure / GCP environments
network and firewall changes
DR and HSM ownership
Accountable for:
environment builds and releases
patching and maintenance
capacity planning and performance optimisation
Responsible for
APAC Cloud Operation achieving SLA , coordination with customer and program teams
Coordinate execution with:
Solution and Software Implementation
Cloud Operations team
L2/L3 support
GDC operations and CoEs
4. Change Governance & CAB Participation
Own Change Management process across environments
Chair / contribute to weekly CAB
Approve and govern changes via ServiceNow ensuring:
risk assessment
rollback planning
business impact clarity
Ensure high change success rate and operational stability
5. Incident, Escalation & Problem Management
Oversee Major Incident Management (P1/P2) including:
war room escalation
stakeholder communication (as required)
resolution oversight
Own escalation management across L1/L2/L3 and GDC teams
Ensure delivery of:
Post Incident Reviews (PIRs)
Root Cause Analysis (RCA)
remediation and preventative actions
Track and drive closure of repeat incidents and systemic issues
6. Defect, Release & Customer Backlog Management
Own customer defect lifecycle, including:
tracking
prioritisation
resolution
customer updates
Ensure alignment of:
defects
enhancements
delivery priorities
Track and drive delivery of customer priorities into future releases
Drive continuous improvement in customer testing and release readiness
7. Reporting & Continuous Improvement
Own reporting across:
SLA / KPI performance
incident and change metrics
service health trends
Provide clear operational visibility to leadership and customers
Own cost management for assigned environments
Identify and proactively manage:
delivery risks
operational inefficiencies
Desired Skills/Competencies
Expertise in
cloud platforms (Azure/GCP)
Strong knowledge of:
Cloud platforms (Azure / GCP)
Infrastructure (network, compute, storage, DB)
Monitoring and observability
L+G Products and Solutions (HES, MDM, Tools)
ITIL framework
Experience with:
ServiceNow ITSM
Enterprise platforms (HES, MDM)
Leadership & Functional Skills
Strong incident and crisis management capabilities
Excellent stakeholder and customer communication skills
Proven ability to manage cross-functional global teams
Data-driven decision making and problem-solving
Strong process governance and operational excellence mindset
Behavioral Competencies
Strong analytical skills, attention to detail and excellent problem solving/troubleshooting skills
Excellent verbal and written communications skills
Highly driven, positive attitude, team player, self-learning, self-motivating and flexibility
Strong customer focus
Flair for creativity and innovation
Qualifications and Additional Requirements
Relevant tertiary qualification - B. E, B. Tech, M. E, M. Tech
11–15 years in Customer operations / service delivery
5+ years in technical operations or ITSM leadership roles
Experience managing global customers and APAC operations preferred
Why Join Us?
At Landis+Gyr, you’ll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.
What we offer:
Competitive salary and region-specific benefits.
Comprehensive development programs including mentorship and training.
A global culture that values collaboration, innovation, and continuous learning.
Join us and help create a smarter, greener tomorrow.
Ready to Apply:
Take the next step in your career with Landis+Gyr. Apply now to be part of a company making a lasting impact in energy management.
Submit your resume or visit our careers page: https://careers.landisgyr.com/
Please ensure all questions in the application are completed.
Applications will be reviewed on a rolling basis, and interviews may commence before the closing date.
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
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Job Title: Technical Operations Manager
Requisition ID: 22242
Location:
Noida, UP, IN
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Workplace Type: Hybrid
Career Level: Experienced Manager
Date Posted: Jul 29, 2026
