Job Title Manager – HR Operations
Function Human Resources
Reports To Head - HR Operations
Location Head Office
Travel Required 25% ? 50% 75%
About DHL Blue Dart Express India:
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and
eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time?bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span
across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We
pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients,
enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns
India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited,
a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s
network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our
robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player
with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top
Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to
creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and
safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to
cross-functional, succession planning and global career paths, and strong culture of recognition.
Position Overview:
The Manager – HR Operations will be responsible for managing core HR operational processes at the corporate level,
ensuring compliance, accuracy, and efficiency across employee lifecycle activities (excluding onboarding). This role will
lead the HR Operations team, drive process improvements, and collaborate with internal stakeholders to deliver a seamless
employee experience.
Job Purpose:
To manage HR operations for the organization, including employee data management, HRIS administration, exit processes,
compliance, and policy implementation. The role will focus on operational excellence, governance, and continuous
improvement while leading a team to ensure timely and accurate execution of HR processes.
Key Roles & Responsibilities:
Employee Data & Lifecycle Management
- Oversee maintenance and accuracy of employee records in HR systems for transfers, promotions, and personal details.
- Manage exit formalities, including clearance, documentation, and coordination with Payroll for full & final settlements.
- Ensure timely updates of organizational changes in HRIS and related systems.
HR Systems & Process Administration
- Ensure accurate maintenance of HRIS and related platforms for employee transactions.
- Drive automation and digitization initiatives to improve operational efficiency.
- Monitor system workflows and resolve issues in coordination with IT and vendors.
Compliance & Governance
- Ensure adherence to statutory requirements related to employee records and HR processes.
- Maintain compliance with internal policies and audit standards; address any gaps proactively.
Policy Implementation & Communication
- Support implementation of HR policies and procedures across the organization.
- Communicate policy updates and operational guidelines to employees and managers effectively.
Employee Query Resolution
- Oversee resolution of HR operations-related queries (HRIS, documentation, policy clarifications) within defined SLAs.
- Ensure high levels of employee satisfaction through timely and accurate support.
Reporting & Analytics
- Prepare and share HR operations dashboards and reports on employee movements, compliance metrics, and process
efficiency.
- Provide insights to HR leadership for process improvements and decision-making.
Team Leadership & Capability Building
- Lead and manage the HR Operations team, ensuring adequate staffing and skill development.
- Set clear goals, monitor performance, and foster a culture of accountability and continuous improvement.
Qualifications & Experience:
Education:
- Essential: Graduate / MBA in Human Resources or related fields.
Experience:
- 6–8 years of experience in HR operations, with at least 2–3 years in a supervisory or managerial role.
- Strong knowledge of HR processes, HRIS systems, compliance requirements, and employee lifecycle management
(excluding onboarding).
Skills & Capabilities:
Technical Skills:
- HRIS and HR technology proficiency.
- Knowledge of statutory compliance and HR documentation standards.
- Strong process orientation and analytical skills.
Behavioural Competencies:
- Leadership and team management.
- Attention to detail and accuracy.
- Strong communication and stakeholder management.
- Problem-solving and adaptability.
Key Performance Indicators:
Sr. No. Key Result Areas (KRAs) Key Performance Indicators (KPIs)
1 Data Accuracy & HRIS Management % accuracy of employee data in HR systems; timely updates
2 Exit Process Efficiency SLA adherence for exit formalities; employee feedback
3 Compliance & Governance Zero audit non-compliance; timely completion of statutory
requirements
4 Query Resolution Reduction in query turnaround time; employee satisfaction scores
5 Process Improvement Number of processes automated/improved; reduction in manual
interventions
6 Team Productivity Achievement of team goals; adherence to performance timelines
Why join DHL Blue Dart?
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future
of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and
opportunity every day.
Here’s what makes us stand out:
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment
to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial
wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your
contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics
leader—but a Great Place to Work. Come grow with us.
Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned
with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or
onboarding process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write
