Dhole Patil Road Pune Maharashtra Customer service assistant Jobs – 385 Open Jobs Today

Assistant Front Desk Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
5h
Customer Service Assistant
Metric Consultancy Limited (Individual Process nt Under Company) —Pune, Maharashtra
- ₹10,525.54 - ₹34,553.31 a month
- Weekend availability
- Customer service
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
4d
Assistant Sales And Service Manager
Technokart Infosolution Private Limited —Swargate, Pune, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
14h
Assistant Vice President, Client Onboarding
Citi —Pune, Maharashtra
- Weekend availability
- Customer service
- English
- Analysis skills
4d
Office Assistant - Sales
Baiza Automation —Mundhwa, Pune, Maharashtra
- ₹18,240.75 - ₹21,744.41 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid time off
- Cell phone reimbursement
Quick apply
Executive Assistant -- Administration and Hospitality
Monga Strayfield Pvt. Ltd. —Pune, Maharashtra
- ₹40,000 - ₹65,000 a month
- Full-time
- Hospitality
- English
- Administrative experience
- Health insurance
- Paid time off
Quick apply
6d
Customer Service Assistant
Mouser Electronics —Pune, Maharashtra
- Full-time
- Word processing
- Bachelor's degree
- Data entry
Assistant Branch Manager
Tirumalla Tirupati Credit Multistate Credit Society —Walunj, Pune, Maharashtra
- ₹18,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Team management
Quick apply
Assistant Manager
Space Saturn Product And Services Private Limited —Pimpri-Chinchwad, Maharashtra
- ₹4,98,366.49 - ₹16,73,844.04 a year
- Full-time
- Microsoft Office
- In-person
Quick apply
AVP Product Owner - Engagement, Commercial & Customer Interactions
Barclays —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Agile
Assistant Manager - Customer Service Operations
Tata Communications —Pune, Maharashtra
- Full-time
14d
Store Assistant
Atlas Copco Group —Pune, Maharashtra
- ERP systems
- English
- Bachelor's degree
- Health insurance
4d
Assistant Restaurant Manager
Taco Bell —Pune, Maharashtra
- ₹28,000 - ₹35,000 a month
- Weekend availability
- Microsoft Office
- Food service experience
- POS
- Food provided
Quick apply
3d
Customer Service Assistant
Jupitize Consulting —Pune, Maharashtra
- ₹17,000 - ₹50,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Assistant Manager, Procurement
CrowdStrike —Pune, Maharashtra
- Full-time
- Oracle
- Master's degree
- Business development
Executive Assistant to Director
MatchLab Talent —Pune, Maharashtra
- ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Assistant Store Manager/Store Manager
TATA STARBUCKS —Aundh, Pune, Maharashtra
- ₹30,000 - ₹36,000 a month
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
Retail sales assistant
Pamosa international marketing pvt Ltd —Pune, Maharashtra
- ₹8,086 - ₹20,000 a month
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Flexible schedule
Quick apply
13d
Assistant Manager - Customer Interaction Suite
Tata Communications —Pune, Maharashtra
- Full-time
- Google Suite
- Azure
- Computer Science
14d
Assistant Manager
EXL Service —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership

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Assistant Front Desk Manager

Marriott International, Inc -
Pune, Maharashtra

Apply Now

Job details

Full-time
5 hours ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26111506
Job CategoryRooms & Guest Services Operations
LocationSenapati Bapat Road, Pune, Maharashtra, India, 411053
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

customer service assistant jobs in dhole patil road pune maharashtra

Assistant Front Desk Manager

Customer Service Assistant

Assistant Sales And Service Manager

Assistant Vice President, Client Onboarding

Office Assistant - Sales

Executive Assistant -- Administration and Hospitality

Customer Service Assistant

Assistant Branch Manager

Assistant Manager

AVP Product Owner - Engagement, Commercial & Customer Interactions

Assistant Manager - Customer Service Operations

Store Assistant

Assistant Restaurant Manager

Customer Service Assistant

Assistant Manager, Procurement

Executive Assistant to Director

Assistant Store Manager/Store Manager

Retail sales assistant

Assistant Manager - Customer Interaction Suite

Assistant Manager

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