Gurgaon Haryana Security delivery lead Jobs – 1047 Open Jobs Today

Director, EPO, Service Delivery
MSM Unify —Gurugram, Haryana
- Full-time
- Remote
- Business Administration
- AI
Delivery Operations Team Lead
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Bachelor's degree
12d
Director, Service Delivery Management
PFI Innovation Centre India —Gurugram, Haryana
- Hybrid work
- Administrative experience
- Organisational skills
- AI
Quick apply
10d
Delivery Operations Team Lead-Messaging
Accenture —Gurugram, Haryana
- Full-time
- Communication skills
Operation Executive NHH 160712
DHL —Gurugram, Haryana
- Email
- Management
- Up to 50% travel
- Microsoft Office
- Health insurance
- Paid time off
11d
Delivery Lead Senior Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
Delivery Lead
Accenture —Gurugram, Haryana
- Full-time
- Communication skills
Operations Manager
CDR FACILITY MANAGEMENT SERVICES —Gurugram, Haryana
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Flexible schedule
Quick apply
Security Delivery Lead
Accenture —Gurugram, Haryana
- Full-time
- Java
- JavaScript
- APIs
Delivery Lead Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Office
- Analysis skills
- Project management
CTO
PinnacleU —Gurugram, Haryana
- ₹40,00,000 - ₹50,00,000 a year
- Full-time
- APIs
- AI
- Communication skills
Quick apply
CTO
Shivacha Technologies Private Limited —Gurugram, Haryana
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid time off
Quick apply
Delivery Lead Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- English
- Finance
Delivery Operations Team Lead-Voice
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Salesforce
- Mentoring
Delivery Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
Application Security Lead-CXA
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Java
Delivery Lead Associate Director
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Analysis skills
Delivery Lead - Technical Lead
Acuity Knowledge Partners —Gurugram, Haryana
- SQL
- SDLC
NCR Engineering Lead
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Manager Security
AHEAD —Gurugram, Haryana
- Hybrid work
- Azure
- AWS
- Bachelor's degree
- Health insurance
- Paid time off

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Director, EPO, Service Delivery

MSM Unify
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Six Sigma Certification
Business Management
ITIL Certification
ISO 9001
Information security
Data management
ISO 27001
Business Administration
Lean Six Sigma
Business requirements
AI

Full job description

Location Gurugram Remote as per business requirements
Department Education Process Outsourcing EPO
Experience 14 -18 Years
Employment Type Full-Time

About MSM Unify EPO

MSM Unifys Education Process Outsourcing EPO enables universities and higher education institutions to outsource non-core, high-volume, and support functions to expert teams, allowing them to focus on teaching, research, and student success. Delivered from India through an AI-first platform, EPO helps institutions reduce operational costs by 3060%, improve service quality, and scale efficiently without significant infrastructure investments.

The EPO portfolio operates across twelve service lines covering academic operations, institutional administration, and the student lifecycle

Timetabling Resource Planning Support
Assessment Results Processing Support
Centralized Document Records Management
Learning System Knowledge Base Support
Alumni Engagement Data Management Services
Staffing HR Operations Support
Donor Endowment Administration Support
Innovation IP Filing Assistance
Financial Operations Compliance Support
Institutional IT Support Services
Application Assistance Student Services
Academic Design, Mentorship Strategic Programs

Role Overview
The Director, EPO Service Delivery is responsible for the end-to-end operational delivery of all twelve EPO service lines across the partner university portfolio. This role drives service excellence, operational efficiency, profitability, partner satisfaction, and continuous improvement through AI-enabled processes and automation.
The successful candidate will ensure partner institutions consistently achieve the promised operational savings, service quality enhancements, and measurable business outcomes.

Key Responsibilities
Service Delivery Leadership
Own and manage performance across all twelve EPO service lines.
Lead a unified delivery organization comprising service-line leaders, quality teams, workforce management, training, and platform operations.
Ensure operational excellence, scalability, and consistent service outcomes across all engagements.
SLA Quality Management
Deliver against contractual SLAs, KPIs, and customer satisfaction targets.
Conduct weekly, monthly, and quarterly performance reviews with partner universities.
Lead root-cause analysis and corrective action planning for service deviations.
Establish and maintain a robust quality management framework including audits, monitoring, calibration, and customer feedback programs.
AI Automation Enablement
Collaborate with Product and Engineering teams to integrate AI-driven workflows, automation, and analytics into service operations.
Translate operational challenges into product enhancement opportunities.
Drive data-led decision-making and operational innovation across the EPO function.
Ensure dashboards and analytics solutions deliver meaningful insights to partner institutions.
Financial Performance Margin Management
Own portfolio-level contribution margin and operational profitability.
Partner with Finance for forecasting, variance analysis, and budget management.
Maintain operational efficiency while sustaining 3060% cost savings for partner institutions.
Manage capacity planning and resource forecasting across all engagements.
Compliance, Risk Information Security
Ensure adherence to FERPA, UK GDPR, EU GDPR, DPDP Act, ISO 27001, and partner university policies.
Own operational risk management, business continuity planning, and disaster recovery readiness.
Maintain audit readiness and compliance standards across all service lines.
Partner Relationship Management
Serve as the senior operational leader for university partners.
Build executive-level relationships with institutional stakeholders.
Identify opportunities for account growth and service expansion.
Lead critical issue resolution and escalation management with speed and accountability.

Key Performance Indicators KPIs
SLA achievement across all service lines 95% target
Partner CSATNPS performance
Sustained operational cost savings 3060% target range
EPO contribution margin achievement
Year-over-year productivity improvements through AI and automation
Successful compliance and audit outcomes with zero material findings

Experience
1418 years of experience in operations leadership within EPO, BPO, GBS, Shared Services, or similar environments.
Minimum 6 years leading large, multi-functional delivery organizations.
Proven experience managing complex operational portfolios and large-scale service delivery teams.
Demonstrated success in delivering significant client cost savings while maintaining profitability.
Experience supporting academic or higher education operations is highly desirable.
Education Certifications
Postgraduate degree in Management, Operations, Business Administration, or a related field.
Lean Six Sigma Black Belt or Master Black Belt Mandatory.
COPC Certification, ITIL Foundation, or ISO 9001 Lead Auditor certification Preferred.

Apply Now

Refine Your Search

security delivery lead jobs in gurgaon haryana

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