Navi Mumbai Maharashtra Customer service front office Jobs – 72 Open Jobs Today

Lead Customer Service Front Office IN
Henkel —Navi Mumbai, Maharashtra
- Part-time
- Customer service
- ERP systems
- Master's degree
- Health insurance
Quick apply
Specialist - Customer Service Front Office IN
Henkel —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Master's degree
- Health insurance
Quick apply
7d
Admin Executive - Real Estate
Da Werben Services Private Limited —Navi Mumbai, Maharashtra
- ₹2,40,000 - ₹3,60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Commuter assistance
Quick apply
1d
Front Office Associate/Executive
Hotel Mumbai House —Navi Mumbai, Maharashtra
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Flexible schedule
- Food provided
Quick apply
Front Desk Executive
DERMA MD CLINICS —Thane, Maharashtra
- ₹20,000 - ₹30,000 a month
- Email
- CRM software
- Medicine
- English
- Flexible schedule
- Paid sick time
Quick apply
Front desk Executive (Hospital)
MITR Hospital, Kharghar, Navi Mumbai —Kharghar, Navi Mumbai, Maharashtra
- ₹16,000 - ₹25,000 a month
- Full-time
- Customer service
- Word processing
- 12th Pass
Quick apply
12d
Duty Manage @ ibis Navi Mumbai
AccorHotel —Navi Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Diploma
- Hotel experience
Quick apply
4d
Receptionist
Multispeciality Hospital —Panvel, Maharashtra
- From ₹15,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Front Desk Executive
SiO Suites (Unit of Sai Lodging and Boarding Private Limited) —Navi Mumbai, Maharashtra
- ₹18,000 - ₹23,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
- Food provided
Quick apply
Front Desk Manager
Marriott International, Inc —Navi Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Front desk
Receptionist/Administration
skynova Enterprise —Turbhe, Mumbai, Maharashtra
- ₹15,500 - ₹19,500 a month
- Full-time
- Microsoft Word
- Customer service
- Word processing
- Health insurance
Quick apply
7d
Receptionist/Administration
branchX India Private Limited —Vashi, Navi Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
Front Office Associate
Lemon Tree Premier, Navi Mumbai —Vashi, Navi Mumbai, Maharashtra
- ₹18,000 - ₹20,000 a month
- Full-time
- Customer service
- Administrative experience
- Data entry
- Cell phone reimbursement
- Flexible schedule
Quick apply
Front Desk Receptionist
Dermaplast Aesthetic Clinic —Panvel, Maharashtra
- ₹8,863.20 - ₹15,112.53 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Front Desk cum Admin Executive
RADCLIFFE SCHOOL —Kharghar, Navi Mumbai, Maharashtra
- ₹10,154.26 - ₹26,843.68 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Care Officer (CCO)
VS TECH SOLUTIONS —Panvel, Maharashtra
- ₹8,000 - ₹12,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Guest Relation Executive
Mastro Real Tech Pvt Ltd —Navi Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Receptionist-cum-Billing Executive
Viransh Criticare Hospital —Kharghar, Navi Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Quick apply
Network & Svcs Operation Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
Billing Executive at Vikhroli Location.
R&S Enterprises —Vikroli, Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Accounting
- QuickBooks
- In-person
Quick apply
6d

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Lead Customer Service Front Office IN

Henkel -
Navi Mumbai, Maharashtra

Quick apply

Job details

Part-time | Full-time

Benefits

Health insurance

Qualifications

EDI
Order management system
Customer service
Supply chain
ERP systems
Master's degree
Business Administration
MBA
Communication skills

Full job description

About this Position

The key purpose of the role is to assure the highest Customer Service (CS) and order-to-cash (OTC) process quality and coordinate a sub-team of CS Agents within the CS Department.
The Team Lead is responsible to coordinate and manage the CS agents, provide recommendations and outcomes that will enhance performance of their share improvement ideas and monitor SLAs and KPIs with the A Country Customer Service Manager. In addition to their CS Front Office responsibilities, they support and collaborate with CS Support Office Manager, Team Lead(s) and agents(s) in the CS Support Office

What you´ll do

Lead and develop the Customer Service team to deliver business objectives, customer satisfaction, and operational excellence.
Monitor customer service KPIs and SLAs, identify gaps, and drive continuous improvement initiatives.
Ensure adherence to customer service processes, policies, and strategic priorities.
Implement new procedures and support cross-functional customer service projects.
Coordinate team activities, workload planning, and employee development initiatives.
Act as the primary point of contact for customer and sales inquiries, escalations, and issue resolution.
Manage customer requests, complaints, and service cases through Service Cloud ticketing system.
Build strong relationships with customers and sales teams through effective communication and collaboration.
Participate in customer and sales review meetings to discuss performance metrics and improvement opportunities.
Support Order-to-Cash (OTC) processes and customer-impacting sales activities.
Oversee end-to-end order management, including order validation, EDI/eShop orders, ATP checks, stock allocation, and delivery monitoring.
Ensure proactive communication on order status, delivery issues, and supply-related challenges.
Manage customer claims and complaints, ensuring accurate documentation, analysis, follow-up, and resolution.
Support finance teams in accounts receivable, overdue invoice follow-up, dispute resolution, and cash collection activities.
Drive a customer-centric culture with a focus on service quality, process excellence, and stakeholder engagement.

What makes you a good fit

Minimum 8 Years of experience in customer service or supply chain
Candidates should hold an MBA degree from a recognized institution.
Relevant experience in Customer Service, Order Management, OTC, or Supply Chain operations.
Proven people leadership and stakeholder management skills.
Strong communication, problem-solving, and analytical capabilities.
Experience working with ERP, CRM, and ticketing systems.
Ability to manage multiple priorities in a fast-paced environment.

Some perks of joining Henkel

Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
Competitive accident and term life policies for up to 3 times annual gross salary
Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

We promote careers in flexible working models and enable career-life integration for different capacity levels. We thus welcome applications in full-time and part-time.

Quick apply

Refine Your Search

customer service front office jobs in navi mumbai maharashtra

Lead Customer Service Front Office IN

Specialist - Customer Service Front Office IN

Admin Executive - Real Estate

Front Office Associate/Executive

Front Desk Executive

Front desk Executive (Hospital)

Duty Manage @ ibis Navi Mumbai

Receptionist

Front Desk Executive

Front Desk Manager

Receptionist/Administration

Receptionist/Administration

Front Office Associate

Front Desk Receptionist

Front Desk cum Admin Executive

Customer Care Officer (CCO)

Guest Relation Executive

Receptionist-cum-Billing Executive

Network & Svcs Operation Analyst

Billing Executive at Vikhroli Location.

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