Job Title: General Manager – Hospitality
Department: Operations
Reports To: Managing Director / Chief Operating Officer / Owner
Location: Dehradun
Employment Type: Full-Time
Job Summary
The General Manager is responsible for overseeing the overall operations, financial performance, guest satisfaction, and strategic growth of the hospitality business. This role provides leadership to all departments, ensuring exceptional service standards, operational excellence, profitability, and compliance with company policies and statutory regulations. The General Manager will drive business growth while fostering a culture of teamwork, accountability, and continuous improvement.
Key ResponsibilitiesOperational Management
- Oversee the daily operations of all departments, including Front Office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Sales & Marketing, Human Resources, Finance, and Administration.
- Ensure seamless coordination between departments to deliver an outstanding guest experience.
- Develop and implement Standard Operating Procedures (SOPs) to improve operational efficiency.
- Monitor service quality and ensure adherence to brand standards.
Financial Management
- Prepare and manage annual budgets and departmental forecasts.
- Monitor revenue, operating expenses, and profitability.
- Analyze financial reports and implement cost-control measures.
- Optimize labor costs, food costs, and operational expenses while maintaining quality standards.
- Ensure achievement of revenue and profitability targets.
Guest Experience
- Maintain high standards of guest satisfaction and service excellence.
- Address guest concerns and ensure timely resolution of complaints.
- Monitor online reviews and implement service improvement initiatives.
- Build long-term customer relationships to encourage repeat business.
Sales & Business Development
- Develop strategies to increase occupancy, footfall, catering, events, and overall revenue.
- Work closely with the Sales & Marketing team to execute promotional campaigns.
- Build relationships with corporate clients, travel partners, event organizers, and local businesses.
- Identify opportunities for expansion, partnerships, and new revenue streams.
Team Leadership
- Recruit, mentor, and develop department heads and key employees.
- Foster a positive, performance-driven work environment.
- Conduct regular performance reviews and provide coaching.
- Promote employee engagement, retention, and professional development.
Compliance & Risk Management
- Ensure compliance with labor laws, health and safety regulations, FSSAI requirements, fire safety, and other statutory standards.
- Maintain operational readiness for internal and external audits.
- Implement risk management and emergency response procedures.
Inventory & Asset Management
- Oversee procurement, inventory control, and vendor management.
- Ensure efficient utilization and maintenance of company assets and equipment.
- Monitor stock levels to minimize wastage and prevent shortages.
Strategic Planning
- Develop business plans and operational strategies aligned with organizational goals.
- Analyze market trends and competitor activities.
- Recommend new products, services, and operational improvements.
- Lead new outlet openings, renovations, or expansion projects where applicable.
Reporting
- Prepare and present monthly operational and financial reports to senior management.
- Monitor key business metrics and implement corrective actions where required.
- Maintain accurate documentation and operational records.
Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- MBA or Postgraduate qualification in Hospitality or Business Management is preferred.
Experience
- 10–15 years of experience in the hospitality industry.
- Minimum 5 years of experience in a leadership role such as General Manager, Operations Manager, Hotel Manager, or Multi-Unit Manager.
- Experience in hotels, resorts, restaurants, cafés, banquet operations, or QSR chains is highly desirable.
- Proven track record of managing P&L and leading large, cross-functional teams.
Required Skills
- Strong leadership and people management abilities.
- Excellent financial and business acumen.
- Strategic planning and execution skills.
- Exceptional customer service orientation.
- Knowledge of hospitality operations and industry best practices.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in MS Office and hospitality management software/POS systems.
- Excellent analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
Key Performance Indicators (KPIs)
- Revenue growth and profitability.
- Guest satisfaction and online review ratings.
- Occupancy rate / Restaurant footfall and sales growth.
- Food and beverage cost percentage.
- Labor cost percentage.
- Employee retention and engagement.
- Compliance and audit scores.
- Inventory variance and wastage control.
- Achievement of budget and operational targets.
Preferred Competencies
- Visionary leadership with a hands-on management approach.
- Strong decision-making and crisis management skills.
- Ability to inspire, coach, and develop high-performing teams.
- Commercial mindset with a focus on sustainable growth.
- High integrity, accountability, and professionalism.
- Flexibility to work during weekends, holidays, and peak business periods.
Compensation & Benefits
- Competitive salary
- Health insurance and statutory benefits.
- Employee meals, accommodation, and travel allowances (as per company policy).
- Paid leave and holidays.
- Career advancement and leadership development opportunities.
Feel free to sahre your cv at [email protected]
Pay: ₹40,000.00 - ₹45,000.00 per month
Work Location: In person
