Delhi Customer experience manager Jobs – 1944 Open Jobs Today

Customer Success Manager
UpGuard —Delhi
- Full-time
- Remote
- Salesforce
- English
- Project management
- Paid time off
Customer Experience Manager
Surya Ethnic fashion India Pvt Ltd. —Delhi
- ₹7,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
Quick apply
Customer Success Manager, MidMarket APAC (Strategic Customer Success Team)
SEMrush —Delhi
- Communication skills
- Marketing
- Paid time off
Business Development Manager – International Markets
Vardhman Airport Solutions —Delhi, Delhi
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- Master's degree
- Business development
Customer Success Manager- US Clients
Hudson Manpower —Delhi, Delhi
- Full-time
- Hybrid work
- English
- Bachelor's degree
Quick apply
Assistant Manager - CAT Axis
AxisMaxlife —Delhi
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Experience Manager
Merlin Brands Pvt Ltd —Delhi, Delhi
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- In-person
- AI
Quick apply
8d
Head of Department (Senior Citizen Group Tours)
A PLUS HOLIDAYS AND TRAVELS —Delhi
- ₹25,928.86 - ₹84,996.95 a month
- Full-time
- Customer service
- Microsoft Office
- Business development
- Cell phone reimbursement
Quick apply
Regional Sales Manager ( SMART PHONE )
Shri Maa Group —Delhi
- ₹80,000 - ₹82,000 a month
- Full-time
- Sales
- English
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
Senior Manager, Customer Experience Partner Success
DoorDash India —Delhi, Delhi
- Full-time
- Remote
- Travel
- Mentoring
- Communication skills
Quick apply
14d
E-Commerce Manager
Hop! —Delhi
- Up to ₹80,000 a month
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Project management
- Work from home
- Flexible schedule
Quick apply
Customer Relationship Manager - Delhi
iServeU —Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
14h
Account Manager
Casa Interior —Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- English
- Finance
- Health insurance
Quick apply
T&T - Customer - CS&D | Business Consultant | Delhi | Manager
Deloitte —Delhi
- Master's degree
- Bachelor's degree
- Business Administration
Customer Relationship Manager
Xcell Communication —Delhi
- ₹9,644.78 - ₹31,533.80 a month
- Full-time
- Microsoft Excel
- English
- In-person
- Paid time off
- Work from home
Quick apply
T&T- Customer - CS&D | TMT | Delhi | Manager
Deloitte —Delhi
- Master's degree
- Project management
- Bachelor's degree
Business Development Manager (BDM)
Realply Industries(P) Ltd —Delhi
- ₹30,000 - ₹80,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Senior Business Development & Marketing Manager
Rareminds —Kirti Nagar, Delhi, Delhi
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
Senior Manager – NBFC Operations & Business Setup
HMB Investment Pvt Ltd —Delhi, Delhi
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Customer Relationship Manager (CRM)
THE DHAN MILL —Delhi, Delhi
- ₹45,000 - ₹50,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply

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Customer Success Manager

UpGuard -
Delhi

Apply Now

Job details

Full-time

Benefits

Paid time off

Qualifications

Salesforce
English
Project management
Risk management
APIs
HubSpot
Cybersecurity
Account management

Full job description

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.

Why are we hiring this role?

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.

What will you do?

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
Willingness to travel 20% of time within the city and to other cities within India.

What will you bring?

2+ years' experience in customer success, project management or account management.
An understanding of cyber risk management or risk management frameworks.
Experience with supporting and building customer relationships in a scalable manner.
Ability to cover a book of business in India
Highly organized with the ability to update existing documentation and document new processes.
High-level of proficiency in the English language, both written and spoken.
The ability to work cross functionally with many internal groups and be a team player.
Curious and willing to learn.

What would give you an edge?

Experience with a CRM, such as HubSpot or Salesforce.
Experience in Customer Success tools, such as ChurnZero or GainSight.
Experience in cyber risk management or risk management.
Understanding of Cyber Security best practices.
Basic/working knowledge of APIs.
Experience conducting training sessions.

What's in it for you?

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer experience manager jobs in delhi

Customer Success Manager

Customer Experience Manager

Customer Success Manager, MidMarket APAC (Strategic Customer Success Team)

Business Development Manager – International Markets

Customer Success Manager- US Clients

Assistant Manager - CAT Axis

Customer Experience Manager

Head of Department (Senior Citizen Group Tours)

Regional Sales Manager ( SMART PHONE )

Senior Manager, Customer Experience Partner Success

E-Commerce Manager

Customer Relationship Manager - Delhi

Account Manager

T&T - Customer - CS&D | Business Consultant | Delhi | Manager

Customer Relationship Manager

T&T- Customer - CS&D | TMT | Delhi | Manager

Business Development Manager (BDM)

Senior Business Development & Marketing Manager

Senior Manager – NBFC Operations & Business Setup

Customer Relationship Manager (CRM)

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