Gurugram Haryana Care voice Jobs – 103 Open Jobs Today

Sr. Associate - Customer Care - Non - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
1d
Specialist Customer Care
Barclays —Gurugram, Haryana
- Customer service
- Administrative experience
- Conflict management
23h
KYC Executive
WeCredit —Dwarka, Delhi, Delhi
- Full-time
- GAAP
- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
3d
Travel Consultant Require || Gurgoan
Atain —Gurgaon H.O, Gurugram, Haryana
- ₹25,000 - ₹50,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
Customer Care Executive
Kalp Solutions —Gurugram, Haryana
- ₹11,253.02 - ₹30,430.81 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
2d
Senior Sales Officer - Amritsar
Kenvue —Gurugram, Haryana
- Sales
- Social media management
- Master's degree
10d
Tele Calling & Marketing Executive
Aelira Lung Care —Green Park, Delhi, Delhi
- ₹22,000 - ₹30,000 a month
- Full-time
- English
- Travel
- In-person
- Paid time off
- Paid sick time
Quick apply
Director, Ibis and Ibis Styles India
IBIS —Delhi, Delhi
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
4h
Customer Care Executive
Believers HR —Gurugram, Haryana
- ₹20,000 - ₹38,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
3d
BPO - Technical Support | Role (6 Month Exp)
Radical Minds Technologies Pvt. Ltd —Gurugram, Haryana
- ₹25,000 - ₹34,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
General Manager, Ibis New Delhi Aerocity
IBIS —Delhi, Delhi
- Full-time
- Organisational skills
Quick apply
5h
Customer Care Executive
Orrica Edge LLP —Gurugram, Haryana
- ₹21,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
2d
Customer Support Executive | Customer Care Executive
UClik Technologies Private Limited —Gurugram, Haryana
- ₹27,876.68 - ₹38,969.34 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Customer Support Head
Lenskart —Gurugram, Haryana
- Full-time
- Master's degree
- AI
- MBA
Quick apply
International Customer Service Executive
Propound Internet Pvt Ltd —Gurugram, Haryana
- ₹25,000 - ₹40,000 a month
- Overnight shift
- Sales
- Customer service
- English
Quick apply
2d
Customer Care Executive
SGN Consultancy —Gurugram, Haryana
- ₹18,000 - ₹27,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Customer Care Executive
redical minds —Gurgaon H.O, Gurugram, Haryana
- ₹17,000 - ₹19,000 a month
- Full-time
- English
- In-person
- Communication skills
Quick apply
International Customer Support & Sales
CrazyNeon —Gurugram, Haryana
- ₹25,000 - ₹45,000 a month
- Overnight shift
- CRM software
- Sales
- Salesforce
Quick apply
AI Operations Intern / AI Generalist — AI5 Academy
AI5 Academy —South District, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- Hybrid work
- English
- Bachelor's degree
- AI
- Cell phone reimbursement
- Work from home
Quick apply
4d
Customer Care Executive
Everstylish Lifestyle Private Limited —Gurugram, Haryana
- ₹20,000.00 - ₹27,959.33 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
14d

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Sr. Associate - Customer Care - Non - Voice 5B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

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Job details

Full-time
1 day ago

Qualifications

ITIL Certification
Process improvement
English
Information security
Bachelor's degree
Non-voice
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Sr. Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As part of the Deceased & Estates team, you will be responsible for:

Support administrative activities associated with deceased estate cases and estate servicing requests.
Review, validate, and process estate documentation in accordance with established procedures andoperational guidelines.
Maintain accurate and up-to-date case records, customer information, and supporting documentation withinrelevant systems.
Assist in the administration and tracking of deceased estate cases to ensure timely processing and resolution.
Identify missing information or documentation requirements and coordinate with relevant stakeholders tosupport case progression.
Ensure all customer and estate information is handled with a high degree of confidentiality, professionalism,and sensitivity.
Monitor workload and case queues to ensure activities are completed within agreed service levels andoperational targets.
Escalate exceptions, processing issues, risks, or complex estate cases in accordance with establishedgovernance procedures.
Support compliance with internal policies, regulatory requirements, and process controls relating to deceasedestate administration.
Process account maintenance, correspondence, estate notifications, account closures, and relatedadministrative activities associated with deceased estate cases.

Liaise with internal stakeholders to resolve case-related queries and facilitate efficient casemanagement.

Contribute to continuous improvement initiatives aimed at enhancing customer outcomes andoperational effectiveness.
Participate in training, knowledge-sharing, and process improvement activities to support teamperformance and capability development.
Demonstrate a strong risk and control mindset by adhering to established policies, procedures,regulatory requirements, and internal controls.

Risk & Compliance Management

Operate within established risk management frameworks and ensure adherence to internal policies,procedures, and relevant legislation
Ensure customer interactions meet prescribed regulatory timeframes, Escalate identified issues,concerns, or risks to the appropriate teams for timely management and resolution
Complete all mandatory training requirements with-in the associated time frame
Positively reinforce a strong risk culture through governance, controls, and other best practices
Ensure strict adherence to compliance, confidentiality, information security, and data protectionstandards always

Non-Voice Exposure

Engagement Model: Backend administration of deceased estate cases, including document review, account maintenance, correspondence processing, and estate closure activities
Stakeholder Interaction: Primarily with client operations teams.
Work Nature: Case-based administrative processing requiring accurate review of estate documentation, system updates, compliance checks, and process execution

Learning Curve Expectations

Expected to complete the learning curve within the defined training and nesting period, demonstrating the ability to independently meet key deliverables, quality standards, and productivity benchmarks within agreed timelines.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English (Required), English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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