Hsr Layout Bengaluru Karnataka Technical support engineer Jobs – 10245 Open Jobs Today

Solutions Engineer
PinnacleU —HSR Layout, Bengaluru, Karnataka
- ₹9,00,000 - ₹14,00,000 a year
- Full-time
- Java
- SQL
- JavaScript
Quick apply
2d
desktop support engineer
MINITEK SYSTEMS INDIA PVT LTD —Bengaluru, Karnataka
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
23h
Technical Support Engineer 1 - Bengaluru
Exotel Techcom Pvt Ltd —Bengaluru, Karnataka
- Weekend availability
- Remote
- APIs
- Communication skills
Quick apply
Technical Support Engineer
MarketOne International (India) —Bengaluru, Karnataka
- Full-time
- Windows
- Microsoft Office
- Bachelor's degree
Field Support Engineer
Neuralbits Technologies Pvt Ltd —Koramangala, Bengaluru, Karnataka
- ₹22,000 - ₹30,000 a month
- Full-time
- Software troubleshooting
- Customer service
- English
- Commuter assistance
- Flexible schedule
Quick apply
12d
Technical Support Engineer, Advanced
Keysight Technologies, Inc. —Bengaluru, Karnataka
- Part-time
- Remote
- PMP
- Engineering
- Analysis skills
Technical Support Engineer (Bengaluru)
Wisdom AI —Bengaluru, Karnataka
- Full-time
- SQL
- APIs
- AI
Quick apply
Application Support Engineer ( Contract )
SignDesk —Malleswaram, Bengaluru, Karnataka
- ₹4,91,300.49 - ₹8,37,526.29 a year
- Full-time
- Software troubleshooting
- APIs
- In-person
Quick apply
16h
Application Support Engineer
Elliott placement solutions —Bengaluru, Karnataka
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Java
- JavaScript
- In-person
Quick apply
Implementation Engineer
Triomics —H .S .R Layout B .D .A Complex, Karnataka
- Full-time
- JavaScript
- EMR systems
- APIs
- Health insurance
- Flexible schedule
Quick apply
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- AutoCAD
- Management
- CAD
Associate Engineer I - Technology Support
Asteria Aerospace —Bengaluru, Karnataka
- Computer Science
- Windows
- Bachelor's degree
Quick apply
5d
Technology Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Salesforce
- AWS
Application Support Engineer
Siemens —Bengaluru, Karnataka
- Full-time
- Computer Science
- CAD
- Bachelor's degree
Google Workspace Support Engineer
ECONZ IT SERVICES PRIVATE LIMITED —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick apply
IT Support Engineer
Switchgear and Control Technics Private Limited —Bommasandra, Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
10d
SRE
Genpact India Private Limited —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
Quick apply
6d
Technical Presales -Video Conferencing
Cosmictech infosystems —Bengaluru, Karnataka
- From ₹60,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
7d
Enterprise Technical Support Engineer
Surya Data Management And Network Technologies Private Limited —Bengaluru, Karnataka
- ₹4,00,000 - ₹12,00,000 a year
- Overnight shift
- Azure
- Microsoft Outlook
- Software troubleshooting
- Health insurance
Quick apply
11d
Executive Support Engineer
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

I want to receive the latest job alerts for technical support engineer in hsr layout bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near hsr layout bengaluru karnataka

Technical Support Engineer jobs in Bengaluru, Karnataka

Application Support Engineer jobs in Bengaluru, Karnataka

Associate Engineer jobs in Bengaluru, Karnataka

Desktop Support Technician jobs in Bengaluru, Karnataka

Site Reliability Engineer jobs in Bengaluru, Karnataka

Technical Support Engineer jobs in Ludhiana, Punjab

Technical Support Engineer jobs in Pune, Maharashtra

Walk In Interview For Freshers, Software Engineer jobs in Hyderabad, Telangana

Technical Support Engineer jobs in Irinjalakuda, Kerala

Desktop Support Engineer jobs in Tiruchchirappalli, Tamil Nadu

Technical Support Engineer jobs in Airoli, Navi Mumbai, Maharashtra

Embedded Software Engineer jobs in Pune, Maharashtra

Field Engineer jobs in Surat, Gujarat

Field Engineer jobs in Kalyan Nagar, Bengaluru, Karnataka

Graduate Engineer Trainee jobs in Chennai, Tamil Nadu

Junior Devops Engineer jobs in Hyderabad, Telangana

Field Engineer jobs in Kochi, Kerala

Field Engineer jobs in Indore, Madhya Pradesh

Civil Engineer jobs in Orissa

Ai Ml Engineer jobs in Pune, Maharashtra

Solutions Engineer

PinnacleU
HSR Layout, Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹9,00,000 - ₹14,00,000 a year
2 days ago

Qualifications

Kotlin
Dart
Node.js
React
iOS
Slack
cURL
Technical support
Java
Bash (Unix shell)
SQL
Flutter
JavaScript
SDKs
REST
Scripting
Computer networking
DNS
Macros
APIs
JSON
Martech
Google Ads
Swift
Maven
TypeScript
Communication skills
Python
React Native

Full job description

Position: Solutions Engineer

Location: Bangalore

Working Days: Monday to Friday

Experience Required: 1-3 years

Role Overview

As a Solutions Engineer, you will be the primary technical partner for our customers. You will lead onboarding, guide teams through the client's SDK integrations, configure attribution and deep linking, work hands-on in ad network dashboards, and provide day-to-day technical customer support.

Communication and problem solving are the two most important capabilities for this role. Customers may report that tracking is broken, an install is showing as organic, a deep link is opening the wrong destination, or events are missing. You will gather the right context, inspect the integration and data, isolate the cause, explain it clearly, and own the issue through a verified resolution.

What You Will Do

1. Customer Onboarding and Solution Design

Lead technical kick-off calls with customer engineering, product, and growth teams.
Understand the customer's app architecture, platforms, attribution goals, events, user journeys, and campaign launch plan.
Create a practical integration checklist, define owners, and track the customer from initial setup through production validation.
Set expectations clearly, identify blockers early, and keep technical and non-technical stakeholders aligned.

2. SDK Integration and Validation

Guide customers through integrating SDKs for Android, iOS, Flutter, React Native, Expo, and Web.
Help install and configure packages through Maven Central, CocoaPods or Swift Package Manager, pub.dev, and npm.
Support SDK initialization, project token setup, app and bundle identifiers, platform permissions, manifest or plist changes, and environment configuration.
Review customer implementation code for app lifecycle handling, deferred deep links, Universal Links, Android App Links, custom URI schemes, and deep link callbacks.
Help implement and validate customer user IDs, app opens, custom events, onboarding events, revenue or payment events, and other required event payloads.
Verify event names, required parameters, data types, timestamps, and identity consistency so data reaches in the expected format.
Validate integration behavior on fresh installs, reinstalls, app updates, background and foreground launches, and common in-app browser journeys.
Check SDK and wrapper version compatibility, reproduce issues using sample apps, and confirm whether a problem exists in the customer's installed package or the latest published version.
Run staging and production-readiness checks before launch, then verify clicks, installs, deep links, events, attribution, and postbacks end to end.

3. Ad Network Setup and Troubleshooting

Work directly inside customer dashboards such as Meta Ads Manager and Google Ads, with exposure to Apple Search Ads, TikTok Ads, and Snap Ads.
Configure and verify destination URLs, tracking templates, custom parameters, dynamic macros, conversion actions, attribution windows, and account permissions.
Check that network click identifiers and campaign parameters flow correctly into and are not missing, malformed, or left unsubstituted.
Set up and validate server-to-server postbacks, Meta App Events, Google Ads conversions, Play Install Referrer flows, and SKAdNetwork-related configuration.
Compare network dashboard metrics with data and explain expected differences in attribution windows, reporting delays, and measurement methods.

4. Technical Troubleshooting and Root-Cause Analysis

Diagnose issues across SDK code, mobile app configuration, tracking links, redirects, campaign settings, domains, DNS or CDN behavior, and ad network configuration.
Troubleshoot Universal Links, Android App Links, deferred deep linking, custom schemes, and webview behavior across WhatsApp, Instagram, TikTok, and other in-app browsers.
Use cURL, REST APIs, JSON payloads, device logs, browser developer tools, Charles Proxy or Proxyman, and basic SQL queries to collect evidence.
Distinguish between an SDK bug, customer implementation issue, campaign configuration problem, ad network setup issue, test-device behavior, and a platform incident.
Reproduce issues, document the evidence, work with engineering when a code change is required, and verify the fix before closing the issue.

5. Customer Communication and Support

Serve as a frontline responder across shared Slack channels, WhatsApp groups, calls, and support queues.
Ask focused questions and turn vague reports into clear, testable problem statements.
Explain technical findings in plain language to growth and business teams, while giving customer engineers the implementation detail they need.
Provide timely status updates, set realistic expectations, and communicate clear owners and next steps during active investigations.
Stay calm during campaign launches or escalations and take ownership until the customer has a verified resolution.

6. Documentation and Product Feedback

Write and maintain integration guides, setup checklists, code examples, FAQs, and troubleshooting playbooks.
Record common failure patterns and turn repeated support questions into better documentation, SDK safeguards, or product improvements.
Share structured customer feedback with product and engineering teams and help prioritize issues based on customer impact.

What We Are Looking For

1. Problem Solving

A methodical approach to debugging. You collect evidence, form hypotheses, test them, and avoid guessing.
Comfort working through incomplete information and knowing which questions, logs, dashboards, or tests will narrow the issue.
Strong ownership and persistence. You follow technical blockers through to a verified resolution.

2. Communication

Clear spoken and written communication with both customer developers and non-technical growth or business teams.
Ability to explain technical concepts without unnecessary jargon and convert findings into specific next steps.
Active listening, empathy, and composure during urgent support conversations or campaign launches.
Strong organization across multiple customer conversations, open issues, and follow-ups.

3. Technical Foundation

1 to 3 years of experience in solutions engineering, technical support, implementation, developer support, mobile engineering, ad operations, or MarTech.
Hands-on experience integrating or supporting at least one mobile or web SDK.
Ability to read implementation code, logs, and stack traces in at least one of Kotlin or Java, Swift, Dart, JavaScript, or TypeScript.
Working knowledge of REST APIs, JSON, cURL, package managers, mobile build configuration, and network inspection tools.
Basic to intermediate SQL skills for inspecting click, install, event, and attribution records.

4. Mobile Attribution and Ad Network Knowledge

Practical experience navigating and configuring Meta Ads Manager and Google Ads.
Understanding of tracking links, campaign parameters, click IDs, conversion actions, postbacks, and attribution windows.
Understanding of the mobile measurement lifecycle, including clicks, installs, app opens, custom events, revenue events, re-attribution, and deep links.
Familiarity with Play Install Referrer, Apple privacy and attribution concepts, and SKAdNetwork is useful.

5. Location and Work Mode

Based in Bengaluru or willing to relocate.
Comfortable working full-time in person from our office in HSR Layout, Bengaluru.

Nice to Have

Experience with a Mobile Measurement Partner such as Branch, AppsFlyer, Adjust, Kochava, or Singular.
Experience with affiliate tracking or partner platforms such as Trackier, Affise, Tune, or Offer18.
Basic scripting skills in Python, Node.js, or Bash for testing and data verification.
Experience supporting customers through high-touch channels such as Slack or WhatsApp.

Quick apply

Refine Your Search

technical support engineer jobs in hsr layout bengaluru karnataka