Ka Systems administrator Jobs – 1041 Open Jobs Today

Client Support & Call Centre Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
11d
Senior Administrator - Identity & Access Management (IS2)
Microland —Bengaluru, Karnataka
- B.Sc
- Bachelor's degree
Accounts Payable Administrator
Gnosisaccrue solution private limited —Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Part-time
- Hybrid work
- Software troubleshooting
- English
- Windows
- Health insurance
- Paid time off
Quick apply
9d
Systems Administrator
Telestream —Bengaluru, Karnataka
- ₹21,00,000 - ₹25,00,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- AWS
- Paid holidays
- Health insurance
Quick apply
Linux Engineer and AWS Infra Admin
Infosys Limited —Bengaluru, Karnataka
- AWS
- Analysis skills
- Mentoring
9d
Salesforce Database Administrator - Assistant Manager
Sense International India —Bangalore City, Bengaluru, Karnataka
- Up to ₹6,00,000 a year
- Full-time
- Salesforce
- Bachelor's degree
- Travel
- Commuter assistance
- Health insurance
Quick apply
We are hiring System & Network Engineer
Fute Services —Bangalore City, Bengaluru, Karnataka
- ₹25,000 - ₹45,000 a month
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Senior Business Systems Administrator -(NetSuite)
Arctic Wolf —Indi, Karnataka
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Computer literacy
- Health insurance
- Life insurance
Linux Systems Administrator / SRE Engineer
Tata Elxsi —Bengaluru, Karnataka
- Databases
- SQL
- Scripting
Systems Administrator
Computer Solutions East —Bengaluru, Karnataka
- ₹5,00,000 - ₹12,00,000 a year
- Weekend availability
- Azure
- English
- Windows
- Health insurance
- Paid time off
Quick apply
Senior Administrator - SAP BASIS
HCLTech —Bengaluru, Karnataka
- Azure
- AWS
Sr. Salesforce Administrator and Developer
Aptiv plc —Karnataka
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Health insurance
- Paid time off
Senior Salesforce Administrator
NAVEX —Bengaluru, Karnataka
- Full-time
- Salesforce
- Java
- Databases
MBTT Transition - PiT SAP Basis Expert
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Azure
- Oracle
- Computer Science
Sr Systems Administrator
Resideo —Bengaluru, Karnataka
- Full-time
- Azure
- Microsoft Office
- Analysis skills
IN_Senior Associate_Jira Administrator_GCC_Advisory_Bangalore
PwC —Bengaluru, Karnataka
- Full-time
- Oracle
- Software troubleshooting
- DevOps
Coupa/Zycus S2P Systems Admin - Technology Lead
Broadridge —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
SharePoint Administrator
CGI —Bengaluru, Karnataka
- Weekend availability
- SQL
- SharePoint
- Software development
Quick apply
Siebel Administrator
Work Place —Bengaluru, Karnataka
- Up to ₹35,00,778.64 a year
- Full-time
- Microsoft Outlook
- APIs
- In-person
Quick apply
Lead Administrator (Support &Operations)
HCLTech —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Windows

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Client Support & Call Centre Operations Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹10,00,000 - ₹12,00,000 a year
11 days ago

Qualifications

Power BI
Microsoft Excel
Call centre
Information Systems
Microsoft Office
Tableau
SQL
Analysis skills
Bachelor's degree
Zendesk
Macros
Customer support
Root cause analysis
Workforce management
Cisco ASA
Communication skills
Analytics

Full job description

Job Summary

We are looking for an experienced Client Support & Call Centre Operations Analyst to manage Zendesk Operations, Workforce Management (WFM), MIS, and Analytics within a multi-channel contact centre environment. The ideal candidate should have 3–5 years of experience in Contact Centre Operations, Workforce Management, Zendesk Administration, or Operations Analytics, with strong analytical skills and the ability to drive operational efficiency through data-driven insights.

This role is responsible for optimizing support operations, workforce planning, reporting, and performance analytics while ensuring exceptional service delivery across voice and digital customer support channels.

Key Responsibilities Zendesk Operations

Act as the primary administrator and subject matter expert (SME) for Zendesk.
Manage ticket queues, ACD routing, workflows, automations, macros, business rules, and SLA configurations.
Administer user access, platform governance, and system configurations.
Drive workflow automation and continuous process improvements.
Manage integrations between Zendesk, telephony systems, CRM platforms, Workforce Management tools, and other business applications.
Maintain and enhance the Zendesk Help Centre, knowledge base, and internal documentation.

Workforce Management (WFM)

Manage forecasting, capacity planning, scheduling, real-time monitoring, and intraday operations.
Develop staffing plans to meet business demand and service level objectives.
Monitor adherence, occupancy, shrinkage, productivity, and forecast accuracy.
Provide workforce recommendations through scenario modelling and operational analysis.

Reporting, MIS & Analytics

Develop and maintain operational dashboards, scorecards, and executive reports.
Generate daily, weekly, monthly, and ad hoc operational reports.
Analyze contact volumes, queue performance, SLA compliance, productivity, and customer experience metrics.
Perform root cause analysis and provide actionable recommendations to improve operational performance.
Drive reporting automation while ensuring data accuracy and integrity.

Contact Centre Performance

Monitor and report on key operational KPIs including:
Service Level
Average Speed of Answer (ASA)
Average Handle Time (AHT)
Adherence
Occupancy
Shrinkage
Customer Satisfaction (CSAT)
First Contact Resolution (FCR)
Productivity
Partner with Operations, Quality, and Training teams to improve customer experience and operational efficiency.

Requirements

Bachelor's degree in Business, Commerce, Engineering, Statistics, Information Systems, or a related discipline.
3–5 years of experience in Contact Centre Operations, Workforce Management (WFM), MIS, Analytics, or Zendesk Administration.
Proven experience administering Zendesk in a customer support environment.
Experience supporting multi-channel and/or multi-site contact centre operations.
Strong understanding of contact centre operations, workforce management principles, and service delivery metrics.
Excellent analytical, problem-solving, and communication skills.
Ability to translate operational data into meaningful business insights.
Strong stakeholder management and cross-functional collaboration abilities.
Ability to manage multiple priorities in a fast-paced environment.

Technical Skills & Tools

Zendesk Administration
Zendesk Explore
Workforce Management (WFM)
Queue Management & Workflow Automation
SLA Management
Advanced Microsoft Excel
Power BI or Tableau
SQL
Contact Centre Platforms (Five9, Genesys Cloud, NICE CXone, or similar)
CRM Systems
Telephony Integrations
Microsoft Office Suite

What We Offer

Competitive salary based on experience.
Opportunity to work in a fast-paced global customer support environment.
Exposure to enterprise contact centre technologies and analytics platforms.
Career growth and continuous learning opportunities.
Collaborative, performance-driven, and technology-focused workplace.

Job Type: Full-time
Location: Bengaluru, Karnataka
Experience: 3–5 Years
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

systems administrator jobs in ka

Client Support & Call Centre Operations Analyst

Senior Administrator - Identity & Access Management (IS2)

Accounts Payable Administrator

Systems Administrator

Linux Engineer and AWS Infra Admin

Salesforce Database Administrator - Assistant Manager

We are hiring System & Network Engineer

Senior Business Systems Administrator -(NetSuite)

Linux Systems Administrator / SRE Engineer

Systems Administrator

Senior Administrator - SAP BASIS

Sr. Salesforce Administrator and Developer

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MBTT Transition - PiT SAP Basis Expert

Sr Systems Administrator

IN_Senior Associate_Jira Administrator_GCC_Advisory_Bangalore

Coupa/Zycus S2P Systems Admin - Technology Lead

SharePoint Administrator

Siebel Administrator

Lead Administrator (Support &Operations)

I want to receive the latest job alerts for systems administrator in ka

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