Lower Parel Mumbai Maharashtra Customer support coordinator Jobs – 172 Open Jobs Today

Sales Coordinator – USA Operations
Nidhi Impex —Mumbai, Maharashtra
- ₹45,000 - ₹75,000 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Cell phone reimbursement
Quick apply
9d
Back Office Coordinator
KK HR Services —Dadar, Mumbai, Maharashtra
- ₹15,000.20 - ₹20,000.54 a month
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
3h
MIS Coordinator
PP Consumer private limited —Wadala, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
20h
Sales Coordinator cum HR
Eliite Delights Private Limited —Nariman Point, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2h
Tour Operations & Sightseeing Coordinator
FREMOR GLOBAL TRAVEL —Lower Parel, Mumbai, Maharashtra
- ₹21,544.96 - ₹34,497.83 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
1d
Sales Coordinator
HMP MINERALS PVT LTD —Mumbai, Maharashtra
- ₹1,00,000 - ₹2,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Health insurance
Quick apply
6d
Sales Co-ordinator
VENZOWOOD PRIVATE LIMITED —Mumbai, Maharashtra
- ₹11,453.54 - ₹31,256.38 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Cell phone reimbursement
Quick apply
12d
Sales & Customer Support Coordinator
FJ Direct —Chembur, Mumbai, Maharashtra
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Sales Co-ordinator
DKK Industrial Products India Pvt Ltd —Mumbai, Maharashtra
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Sales Coordinator
People Growth —Lower Parel, Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Sales Cordinator
SHREE RAM TEXTILES —Dadar, Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Food provided
Quick apply
3h
Academic Coordinator
Edit & Silica Institute —Dadar, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
4h
Marketing Co-ordinator
LEOMET ALLOYS —Charni Road, Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
Quick apply
1d
Service Support Senior Coordinator
Vertiv —Vikhroli, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Bachelor's degree
- HVAC
Assignment Support Coordinator (Halian)
NES Internal —Mumbai, Maharashtra
- Remote
- English
- Microsoft Office
- Bachelor's degree
- Work from home
14d
Sales Co-ordinator
Premier Engineering Technics Pvt. Ltd. —Santacruz, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Crewing Coordinator/Sr. Crewing Coordinator - Manning Offshore
OSM Thome India —Mumbai, Maharashtra
- Microsoft Office
- Bachelor's degree
- Human resources
14d
Sales Co-ordinator
Valour Alloys Inc. —Grant Road, Mumbai, Maharashtra
- ₹11,447.61 - ₹31,211.04 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Paid time off
Quick apply
Sales Coordinator
Trisita Engineering Llp —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid time off
- Paid sick time
Quick apply
12d
Product Support Coordinator
CyberNX Technologies Pvt Ltd. —Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Health insurance
- Flexible schedule
Quick apply
13d

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Sales Coordinator – USA Operations

Nidhi Impex
Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹45,000 - ₹75,000 a month
9 days ago

Benefits

Cell phone reimbursement

Qualifications

Microsoft Excel
Microsoft Outlook
Sales
Customer service
ERP systems
English
Master's degree
Sales
Bachelor's degree
Production planning
Business Administration
Manufacturing
MBA
Communication skills

Full job description

Job description:

Job Description

Position: Sales Coordinator – USA Operations

Department

Sales Operations

Shift Timing

07:30 PM to 04:30 AM (IST)
(Night Shift aligned with USA Business Hours)

Position Summary

The Sales Coordinator – USA Operations will serve as the primary operational bridge between the USA Sales Team and the Manufacturing Unit in India. This role is responsible for managing the complete order lifecycle, ensuring seamless coordination between customers, the USA sales team, production planning, manufacturing, quality, logistics, and dispatch departments.

The ideal candidate will ensure timely order execution, accurate communication, proactive follow-ups, and exceptional customer service by providing real-time updates to the USA Sales Team. This position plays a critical role in ensuring customer commitments are fulfilled accurately and on time.

Key Responsibilities

1. Complete Order Lifecycle Management

Manage the entire order cycle from order confirmation through final dispatch.
Create and process customer orders in ERP/Order Management System.
Verify order details, specifications, pricing, delivery commitments, and special customer instructions.
Ensure complete accuracy before releasing orders to production.
Monitor every order until successful fulfillment.

2. Order Placement & Production Coordination

Coordinate order placement with the manufacturing team.
Raise internal work orders.
Coordinate with PPC (Production Planning & Control).
Ensure production schedules align with customer delivery commitments.
Follow up daily with manufacturing departments.
Escalate delays immediately to management.

3. Cross Functional Coordination

Coordinate with:

Manufacturing
Production Planning (PPC)
CAD Department
Jewelry Designers
Procurement
Inventory Team
Diamond Department
QC Department
Dispatch Team
Export Documentation Team

Ensure every department completes assigned activities within agreed timelines.

4. USA Sales Team Support

Act as the single point of coordination for the USA Sales Team by:

Providing real-time production updates.
Sharing expected completion timelines.
Resolving operational queries.
Supporting urgent customer requirements.
Communicating production constraints proactively.
Assisting with order prioritization.

Maintain continuous communication during USA business hours.

5. Customer Order Tracking

Track every order through stages including:

Order Received
Order Review
Approval Pending
Design Approval
Production Planning
Manufacturing
Quality Check
Final QC
Packing
Dispatch
Shipment
Delivery Confirmation

Maintain complete visibility of order status.

6. Approval Management

Coordinate approvals related to:

Customer Design Approval
CAD Approval
Stone Approval
Price Approval
Production Approval
Shipment Approval

Ensure no order proceeds without required approvals.

7. Factory Follow-up

Daily coordination with production teams regarding:

Manufacturing progress
Bottlenecks
Delays
Material shortages
Production capacity
Quality concerns

Drive timely completion of all customer commitments.

8. Order Fulfillment

Ensure:

Products are manufactured according to customer specifications.
Orders are completed on schedule.
QC approvals are completed.
Packaging standards are maintained.
Dispatch timelines are met.

Coordinate with logistics until shipment completion.

9. Communication Management

Maintain professional communication with:

USA Sales Team
Internal Manufacturing Teams
Production Managers
Department Heads
Logistics Team

Ensure information shared is accurate, timely, and complete.

10. Customer Commitment Management

Ensure customers receive:

Accurate timelines
Correct product information
Production updates
Shipment details
Delay notifications
Resolution of operational issues

Maintain high customer satisfaction through transparent communication.

11. MIS & Reporting

Prepare daily reports including:

Open Orders
Pending Orders
Production Status
Delayed Orders
Dispatch Status
Shipment Status
Critical Orders
Priority Orders
Backlog Report
Exception Report

Share reports with USA Sales and management.

12. Issue Resolution

Identify and resolve operational issues including:

Production delays
Material shortages
Incorrect specifications
Documentation issues
Dispatch delays
Quality concerns

Escalate unresolved issues promptly.

Key Performance Indicators (KPIs)

Order Processing Accuracy
Order Completion Within Timeline
On-Time Delivery %
Production Follow-up Effectiveness
Customer Satisfaction
USA Sales Team Satisfaction
Average Order Processing Time
Order Update Response Time
Number of Escalations
Order Fulfillment Accuracy
Communication Effectiveness
ERP Data Accuracy

Required Skills

Technical Skills

ERP Systems
Microsoft Excel (Advanced)
Microsoft Outlook
Microsoft Teams
Google Workspace
Order Management Systems
Reporting & MIS
Production Coordination

Soft Skills

Excellent Communication Skills
Strong Coordination Ability for USA clients/International clients
Time Management
Multitasking
Problem Solving
Attention to Detail
Customer Service Orientation
Follow-up Skills
Ownership Mindset
Ability to Work Under Pressure

Preferred Experience

3–6 years of experience in Sales Coordination, Customer Service, International Sales Operations, or Order Management.
Experience in the Jewelry, Diamond, Manufacturing, Export, or Luxury Goods industry preferred.
Experience working with international customers, especially the USA market, is an advantage.

Educational Qualification

Bachelor's Degree in Business Administration, Commerce, Management, or a related field.
MBA preferred.

Success Profile

The ideal Sales Coordinator is highly organized, detail-oriented, and proactive, capable of managing multiple orders simultaneously while maintaining excellent communication between the USA Sales Team and the manufacturing facility. They possess strong follow-up skills, a customer-first mindset, and the ability to ensure every order progresses smoothly from placement to final delivery.

Working Conditions

Night Shift (07:30 PM – 04:30 AM IST)
Frequent interaction with USA Sales Team
Coordination with multiple internal departments
Fast-paced environment with strict customer delivery timelines

Career Progression

Senior Sales Coordinator
Sales Operations Executive
Assistant Manager – Sales Operations
Manager – Sales Operations
Customer Success Manager
International Sales Operations Manager

Benefits:

Cell phone reimbursement

Pay: ₹45,000.00 - ₹75,000.00 per month

Benefits:

Cell phone reimbursement

Application Question(s):

Have you handled international clients before?
Do you speak fluent English? what would you rate yourself, Beginner, intermediate or fluent speaker?
What's your current monthly salary?
what's your notice period?
Have you worked with any luxury manufacturing or brand before?

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in lower parel mumbai maharashtra

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