Maharashtra Assistant coach Jobs – 293 Open Jobs Today

Assistant Manager
EXL Service —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
Quality Team Leader / Training Team Leader – BPO
GDx HR —Mumbai, Maharashtra
- ₹45,000 - ₹50,000 a month
- Full-time
- Analysis skills
- Human resources
- In-person
Quick apply
Senior Team Leader
Mihir Infinite Services Pvt Ltd —Wagle Estate, Thane, Maharashtra
- Up to ₹60,000 a month
- Full-time
- Management
- Customer service
- English
- Health insurance
Quick apply
Assistant Team Leader – Customer Support
Artfills online Learing Private Limited —Nashik, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
9d
Assistant Manager - Learning & Development
Radisson® Hotel, Mumbai Andheri MIDC —Andheri, Mumbai, Maharashtra
- ₹40,000 - ₹45,000 a month
- Full-time
- Hospitality
- Microsoft Office
- Analysis skills
Quick apply
Assistant Front Desk Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Team Leader - BPO Operations
Mihir Infinite Services Pvt Ltd —Wagle Estate, Thane, Maharashtra
- Up to ₹45,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
Scrum Master
Barclays —Pune, Maharashtra
- Conflict management
- Agile
Chief Of Staff
Barclays —Pune, Maharashtra
- Research
- Financial services
Assistant Director Sports
Shri Vile Parle Kelavani Mandal —Mumbai, Maharashtra
- B.Sc
- Master's degree
- Bachelor's degree
Assistant Teacher
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- English
- 12th Pass
- Computer skills
Assistant Team Leader- Customer Support
Artfills Online Learning Pvt . Ltd —Nashik, Maharashtra
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
9d
Operations Manager
Barclays —Pune, Maharashtra
- Management
- Customer service
- Human resources
5d
Reward Specialist
Barclays —Pune, Maharashtra
- Microsoft Excel
- Analysis skills
- Project management
Associate Delivery Manager
66degrees —Pune, Maharashtra
- Azure
- Computer Science
- DevOps
India BPO Operations Assistant Manager-Bangalore
UPS —Pune, Maharashtra
- Full-time
- Customer service
- Bachelor's degree
11d
Business Analyst
Barclays —Pune, Maharashtra
- Data analysis skills
- SQL
- APIs
1d
Assistant Manager - Planner
EXL Service —Pune, Maharashtra
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
Assistant Director of Human Resources
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Human resources
- Business Administration
Assistant Vice President - Partner Operations
EXL Service —Pune, Maharashtra
- Full-time
- Bachelor's degree

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Assistant Manager

EXL Service -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Bachelor's degree
Customer support
Leadership
Communication skills

Full job description

Job Description: Provide leadership to managers and drive strategic initiatives within the organization.

Responsibilities: Key Responsibilities 1. Team Leadership & Team Building

Build, develop, and motivate a high-performing team through structured coaching and engagement activities.
Conduct regular team huddles, communication sessions, and development programs to maintain a positive and collaborative environment.
Identify skill gaps and create targeted training plans to uplift team capability.
Foster team culture centered on accountability, customer empathy, and operational excellence.

2. Performance Management

Track and manage individual and team performance against defined KPIs (AHT, CSAT, QA, Productivity, Utilization, etc.).
Conduct monthly/quarterly performance reviews and create action plans for performance improvement.
Use data-driven insights to guide coaching, feedback, and performance decisions.
Partner with HR for performance improvement plans, rewards & recognition, and compliance with organizational guidelines.

3. Operational & Team Management

Oversee day-to-day operations for Chat, Email, and Voice queues to ensure smooth functioning and optimal staffing.
Monitor real-time performance dashboards and take corrective actions to manage volumes and workload allocation.
Coordinate with WFM for roster planning, shrinkage control, adherence, and schedule optimization.
Escalate operational risks, system issues, or challenges proactively.

4. SLA Management

Ensure adherence to all SLAs across response time, resolution time, AHT, contact handling efficiency, and backlog management.
Analyze SLA breaches and drive root-cause analysis with preventive and corrective measures.
Work closely with cross-functional teams to resolve process gaps impacting SLA performance.
Maintain governance through daily/weekly SLA performance reviews.

5. Quality Management

Ensure high-quality customer interactions by collaborating with QA teams on audits, feedback loops, and training needs.
Analyze quality reports to identify trends, behavior patterns, and improvement opportunities.
Conduct refresher training, calibration sessions, and quality workshops to ensure consistent service standards.
Drive initiatives that improve CSAT, NPS, FCR, and other experience metrics.

6. Stakeholder & Cross-Functional Collaboration

Work closely with Operations Leaders, Quality, WFM, Training, and Product/Policy teams to align operational goals.
Drive continuous improvement projects based on customer pain points, process gaps, or agent performance needs.
Represent the team in internal reviews, business updates, and performance discussions.

7. Reporting & Analytics

Generate and review daily, weekly, and monthly reports on performance metrics.
Identify trends and insights to guide strategic and operational decision-making.
Present dashboards, RCA documents, action plans, and performance stories to leadership.

Qualifications & Competencies Required:

Bachelor’s degree or equivalent experience.
3–5 years of experience in customer support operations, including team leadership roles.
Strong knowledge of Chat, Email, and Voice support workflows.
Experience managing KPIs such as SLA, AHT, CSAT, QA, and Productivity.

Skills & Attributes:

Excellent communication and interpersonal skills.
Strong analytical and problem‑solving abilities.
Ability to motivate, coach, and influence teams.
Expertise in conflict resolution, feedback delivery, and team management.
Ability to work under pressure and manage high-volume operations.
Familiarity with CRM, ticketing systems, and workforce tools.

What Success Looks Like in This Role

Consistently meets or exceeds SLA and quality targets.
Builds a motivated, skilled, and engaged team with strong performance results.
Demonstrates strong ownership, operational discipline, and customer-first thinking.
Drives continuous improvement through data insights and process innovation.

Qualifications: Bachelor Degree in relevant field with 2 - 4 years of relevant experience

Apply Now

Refine Your Search

assistant coach jobs in maharashtra

Assistant Manager

Quality Team Leader / Training Team Leader – BPO

Senior Team Leader

Assistant Team Leader – Customer Support

Assistant Manager - Learning & Development

Assistant Front Desk Manager

Team Leader - BPO Operations

Scrum Master

Chief Of Staff

Assistant Director Sports

Assistant Teacher

Assistant Team Leader- Customer Support

Operations Manager

Reward Specialist

Associate Delivery Manager

India BPO Operations Assistant Manager-Bangalore

Business Analyst

Assistant Manager - Planner

Assistant Director of Human Resources

Assistant Vice President - Partner Operations

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