Shakti Nagar Delhi Delhi Head of operations Jobs – 557 Open Jobs Today

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Head Of Operations

Weekday -
Delhi, Delhi

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Job details

Full-time
₹12,00,000 - ₹20,00,000 a year
6 days ago

Qualifications

Hospitality
Operations management
Master's degree
Bachelor's degree
Production planning
Hospitality Management
Business Administration
Budgeting
Event marketing
MBA
Leadership
Communication skills
Marketing
Negotiation

Full job description

This role is for one of our clients

Company Name: CAMP Epic Global

Industry: Events Services

Seniority level: Mid-Senior level

Min Experience: 8+ years

Location: Delhi NCR (Delhi / Gurugram / Noida)

JobType: full-time

Location: Delhi NCR (Delhi / Gurugram / Noida)

Reports to: Director / Managing Director

Department: Operations & Client Servicing

Industry: Events, Experiential & MICE

Role Overview

We are seeking a senior operations and client servicing leader to head the end-to-end delivery of our MICE and events business. This person will own the full lifecycle — from client brief to on-ground execution — leading production, operations, and account management teams to deliver flawless experiences across corporate events, conferences, exhibitions, incentive travel, and brand activations. The role sits at the intersection of client relationships, creative execution, and operational rigour, and carries direct accountability for delivery quality, margins, and client retention.

Key Responsibilities

Operations & Production

Lead planning and execution of all MICE and event projects, ensuring on-time, on-budget, on-brief delivery.
Oversee production — fabrication, staging, AV, technical, logistics, and vendor management — across multiple concurrent projects.
Build and enforce SOPs, timelines, and quality controls across the delivery cycle.
Own project budgeting, costing, and P&L for delivery, protecting margins while maintaining quality.
Manage vendor and supplier networks, negotiating rates and ensuring reliability and compliance.

Client Servicing & Account Management

Act as the senior point of contact for key clients, owning relationships and driving retention and repeat business.
Translate client briefs into actionable delivery plans in coordination with creative and production teams.
Lead pitches, proposals, and costings alongside business development for new and existing accounts.
Resolve escalations and ensure client satisfaction throughout the project lifecycle.

MICE-Specific

Manage the planning and execution of meetings, incentives, conferences, and exhibitions, including group travel, venue and destination management, delegate handling, and logistics.
Coordinate with DMCs, hotels, airlines, and venue partners for domestic and international programmes.

Team Leadership

Lead, mentor, and scale the operations, production, and client servicing teams.
Allocate resources across projects, manage workloads, and build delivery capability.
Drive a culture of accountability, service excellence, and continuous improvement.

Requirements

10–15+ years in the events / experiential / MICE industry, with a substantial portion in a senior operations, production, or client servicing leadership role.
Proven track record delivering large-scale corporate events, conferences, exhibitions, and MICE programmes.
Strong command of both the operational/production side and the client-facing/account-management side of the business.
Demonstrated P&L, budgeting, and vendor-negotiation ability.
Experience leading cross-functional teams under tight timelines.
Excellent client relationship, communication, and stakeholder-management skills.
Willingness to travel and work on-ground during events, including irregular hours.
Bachelor's degree required; MBA or events/hospitality qualification a plus.

Preferred

Existing relationships with corporate clients, venues, and vendors in the Delhi NCR market.
Experience with both domestic and international MICE programmes.
Background at a reputed event / experiential agency.

About the company

CAMP Epic Global has over 15 years of expertise in the global events and MICE industry and we’re trusted by Fortune 500 companies to craft events that leave a lasting impression. Operating from Gurgaon and Australia, we deliver,we deliver world-class events across Singapore, South Asia, Middle East

Must-Have Skills

Operations Management
Event Operations
MICE
Event Production
Client Servicing
Account Management
Vendor Management
Budgeting & P&L Management
Corporate Events
Conferences & Exhibitions

Good-to-Have Skills

Experiential Marketing
Brand Activations
Domestic & International MICE
Production Planning
Stakeholder Management
Hospitality Management
Team Leadership
Process Improvement
Logistics Management
Business Development Support

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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