Up Itsm architect Jobs – 30 Open Jobs Today

Principal Architect
Persistent —Newara, Uttar Pradesh
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
2d
Sr. Administrator - Cloud Technologies N 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- English
Quick apply
13d
Senior Manager- ServiceNow Platform Technical Architect
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
- Work from home
13d
ServiceNow Architect
Aliqan Technologies —Noida, Uttar Pradesh
- ₹25,00,000 - ₹28,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- JavaScript
Quick apply
Developer - Cloud Technologies N 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
ServiceNow Architect
TECH NEXT —Noida, Uttar Pradesh
- ₹90,000 - ₹1,40,000 a month
- Full-time
- DevOps
- APIs
- Agile
Quick apply
ServiceNow Project Manager
Technology Next —Noida, Uttar Pradesh
- ₹90,000 - ₹1,70,000 a month
- Full-time
- PMP
- Project management
- Agile
Quick apply
Sr. Engineer - Cloud Technologies N 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Remote
- Computer Science
- English
- Master's degree
Quick apply
Technical Project Manager
TECH NEXT —Noida, Uttar Pradesh
- ₹1,00,000 - ₹1,60,000 a month
- Full-time
- Hybrid work
- PMP
- Project management
- APIs
Quick apply
TPM- ServiceNow
INDUANSH PRIVATE LIMITED —Noida, Uttar Pradesh
- ₹1,00,000 - ₹1,60,000 a month
- Full-time
- Computer Science
- PMP
- Project management
Quick apply
ServiceNow Developer - Technical Specialist-App Development
BirlaSoft —Noida, Uttar Pradesh
- Analysis skills
- JavaScript
- Scripting
ServiceNow Senior developer
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Remote
- Computer Science
- CAD
- DevOps
6d
ServiceNow - Technical Consultant Senior
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Remote
- Computer Science
- CAD
- DevOps
6d
ServiceNow Lead Developer
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Remote
- Computer Science
- CAD
- DevOps
3d
ServiceNow Implementation Senior Consultant
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- DevOps
- Bachelor's degree
- JavaScript
Quick apply
1d
Solution Architect
Persistent —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Flexible schedule
9h
Technical Specialist
HCLTech —Gautam Budh Nagar, Uttar Pradesh
10h
ServiceNow Lead Developer
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- DevOps
- Bachelor's degree
- JavaScript
Quick apply
2d
Architect
BirlaSoft —Noida, Uttar Pradesh
- Full-time
- Azure
- Java
- Master's degree
ServiceNow Lead
BirlaSoft —Noida, Uttar Pradesh
- Analysis skills
- Presentation skills
- Agile

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Principal Architect

Persistent -
Newara, Uttar Pradesh

Apply Now

Job details

Full-time
2 days ago

Benefits

Flexible schedule

Qualifications

Jira
BMC Remedy
IT service management
Release management
ITIL
ServiceNow
Business requirements
Communication skills

Full job description

Job Description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position:

The ITSM Process Consultant is responsible for designing, assessing, improving, and governing IT service management processes that support reliable, efficient, and business-aligned service delivery. This role works closely with IT leadership, service owners, support teams, platform administrators, and business stakeholders to define process standards, drive ITIL-aligned practices, improve operational performance, and enable continual service improvement. The consultant translates business and operational requirements into practical process frameworks, workflows, controls, metrics, and documentation across core ITSM disciplines such as Incident, Problem, Change, Request, Knowledge, Service Catalog, Asset, Configuration, and Release Management.

Role: ITSM Process Consultant

Location: Bridgewater, NJ or Dallas, TX

Experience: 15 Years

Job Type: Full Time Employment

Mandatory skills  ITSM and ITIL Framework Expertise

What You Will Do

Design, assess, and optimize ITSM processes aligned with business and ITIL best practices

Evaluate current-state processes, identify gaps, and define future-state process models

Develop and maintain process documentation (policies, workflows, SOPs, RACI, governance models)

Drive implementation and continuous improvement across core ITSM areas (Incident, Problem, Change, Request, etc.)

Collaborate with stakeholders to translate requirements into ITSM workflows and tool configurations

Define process controls, SLA models, escalation paths, and compliance checkpoints

Establish KPIs, SLAs, OLAs, and monitor service performance metrics

Analyze trends, service issues, and bottlenecks to drive corrective and preventive actions

Facilitate workshops, stakeholder discussions, and process alignment sessions

Support transformation programs, presales activities, and drive adoption through training and change management

What You Will Bring

10+ years of experience in ITSM, service delivery, operations, or process consulting

Strong expertise in ITIL framework and ITSM lifecycle processes

Proven experience in designing and improving ITSM processes in enterprise environments

Hands-on experience with ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.)

Strong knowledge of process metrics, dashboards, SLA frameworks, and reporting

Ability to translate business requirements into practical process frameworks and workflows

Excellent analytical, problem-solving, and process-mapping capabilities

Experience working with cross-functional teams (IT, business, operations, vendors)

Strong communication, stakeholder management, and facilitation skills

Understanding of governance, compliance standards (ITIL, ISO 20000), and audit readiness

Benefits:

Competitive salary and benefits package

Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications

Opportunity to work with cutting-edge technologies

Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards

Annual health check-ups

Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.

Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Open Positions

ITSM,IT Service Management

Skills Required

New Jersey

Location

ITSM,IT Service Management,Other,Work Flow,Service Management

Desirable Skills

180421

Job Code

Apply Now

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